Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
89
4 Stars
29
3 Stars
12
2 Stars
15
1 Star
27
72%of customers recommend this product.
(
86 out of
120)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Microwave dies just out of warranty.
on August 21, 2024
Posted by: No Sung
This microwave last about a year and a half and stopped functioning. The estimated repair cost is more than I paid for the unit. Stear clear of this product.
Response from Samsung USBy SEA Care, August 22, 2024
Hi there,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
For instructions to check why your microwave is not functioning, we suggest clicking the link below.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147466637) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
For instructions to check why your microwave is not functioning, we suggest clicking the link below.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147466637) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Great - Until it Wasn't
on August 23, 2024
Posted by: Becky
Loved this microwave until it started to act up -just a month over the 1-year warranty. They would not budge on the one-year. The display clock/timer began to malfunction. Thing is it happened prior to the one-year but we just thought it was a glitch and unplugged it and plugged it back in. Now, it happens on a regular basis regardless of unplugging and plugging back in. Very disappointing. Samsung should stick to making electronics and stay away from appliances.
Response from Samsung USBy SEA CARE, August 23, 2024
We understand how disappointed you are with the microwave's condition. Let's go ahead and address this right away, Becky.
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Great
on September 9, 2024
Posted by: SueSue
[This review was collected as part of a promotion.] The microwave looks great and has opened up cabinet space in our kitchen. We love the sleek design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking.
on September 9, 2024
Posted by: Amnj
from Nj
[This review was collected as part of a promotion.] I’ve had this microwave oven for about a month now and so far no big issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Slim Over the range microwave
on September 9, 2024
Posted by: Coaani01
from Memphis, TN
[This review was collected as part of a promotion.] We have had the Microwave for a month or so now and it has performed as expected. We have a Samsung refrigerator and now the Microwave, both perform with no issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Slim and trim
on September 30, 2024
Posted by: Faith
from Florida
I love the slim profile of this microwave. Very modern. The only negative I have is that I hit the exhaust button when I close the door sometimes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like all the features that this microwave offers
on October 28, 2024
Posted by: Stevek
from Florida
[This review was collected as part of a promotion.] Very happy with my purchase, I really like the Slimline look and I like the fact that I can use my phone to control the microwave as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the headroom
on October 28, 2024
Posted by: Dogmom3
[This review was collected as part of a promotion.] Love this microwave. Great addition to my kitchen appliances
Written by a customer while visiting Samsung US