Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Piece of junk. Poorly designed and not working.
on February 9, 2025
Posted by: Roch
We purchased this Microwave in July 2024. What a surprise it was to find out that when opening the door, it protrudes into the space on the hinge site, even though the cooking chamber is much narrower than the 30-inch width of the unit. It cannot be installed with a panel on the left side because the door will not open. We already had a Samsung range, and to have a nice set of appliances, we modified the panel for the door to open. Now, after about seven months of service, this unit is dead. It displays a C-F2 error, which means the control panel lost connection with the processor. Reset procedures do not do any good. The Sharp microwave we replaced with this Samsung unit was our wedding gift and has been working for 31 years. It still works at a different location.
Response from Samsung USBy SEA Care, February 11, 2025
Hi there,
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement
on January 17, 2025
Posted by: Bosnbob
[This review was collected as part of a promotion.] I bought this Unit to replace an identical one that had quit heating. The original one had been in use for about two years. I had purchased a warranty with it and the company gave me the funds to buy a new one. I am hoping that this one lasts much longer. We don’t use it every day.
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, not safe, randomly turns on by itself
on January 14, 2025
Posted by: akaKizzy
from Wichita Falls, TX
Do not buy! One month past warranty receiving codes A1 and A16. Having the same issue as multiple consumers, machine acts like it’s “possessed.” Randomly turns fan on, key pad works intermittently. Not safe, have to unplug for fear the machine will turn on by itself. Woke up multiple times and the fan is blowing all by itself in high. Out of warranty now. With this many customers having the same issue this has to be a manufacturer defect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2025
Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, great design and compact
on January 4, 2025
Posted by: Mattmeister
from Inland Empire, California
[This review was collected as part of a promotion.] Sleek beautifully designed unit. Powerful and efficient cooking. WiFi enabled. Unfortunately mine died after 6 days of use and was fixed under warranty within a week of calling Samsung. I will recommend purchasing an extended warranty because the soldered fuse tends to to go out on these units fairly quickly.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for compact spaces!
on January 2, 2025
Posted by: dagarcia85
from Denver, CO
[This review was collected as part of a promotion.] Great over the range microwave! My kitchen cabinets seem to be lower than other kitchens which was not ideal for the typical range microwave. The normal sized microwave left little space between the bottom of the microwave and the oven. This slim microwave fits the space better and works just as good as a normal sized over the range microwave. The WiFi capabilities are very cool as well!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful fan
on January 2, 2025
Posted by: Jol762
from Forest Park, IL
[This review was collected as part of a promotion.] I’m very satisfied with the performance and the automatic hood fan.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great Microwave While it WORKED!
on December 27, 2024
Posted by: Spyder91
from Cleveland, Ohio
Purchased this microwave in March of 2022 during the start of a kitchen redo. We loved it up till it stopped working several months ago. Have running through online troubleshooting, but none have worked and now need to replace it after just 2-1/2 years!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Hello,
We understand the frustration of having an appliance that quit working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035275) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the frustration of having an appliance that quit working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035275) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Extra and extra wide at the same time
on November 28, 2024
Posted by: Steveoh
from Dfw
Vertically slim, but horizontally extra wide door hits you in the face when you open it. It’s even wider than a regular microwave door because it is the full width of the oven, the entire front of the oven is the door. It swings extra far out taking up excess space as it opens. If it was truly space saving it would open upwards, like a hatchback but as it is, the door takes up too much space, like a 2 door sedan in a tight parking spot. Terrible design.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Ricardo, Samsung Care, November 29, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US