Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
5
Great Fetures
on June 29, 2025
Posted by: anr123
from Los Angeles
[This review was collected as part of a promotion.] 1.1 cu. ft. Bespoke Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi & Voice Control in White Glass nice product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 27, 2025
Posted by: MarineMom
[This review was collected as part of a promotion.] Love slim footprint, cooks great, has features I want turn off sounds, love the enamel coating inside reminds me of childhood & easy to clean no staining.
Written by a customer while visiting Samsung US
Customer Rating
3
It's just a microwave
on June 24, 2025
Posted by: Kavie
[This review was collected as part of a promotion.] It serves the purpose that a microwave is meant for so i dont think its a bad product but, the "smart" and modernized features missed the mark. It's not a microwave I'd choose on my own. This was already installed when I moved into my new house and the slim is more inconvenient than anything, I can't even fit a large to-go coffee cup in it.
It melts my dishes...like quality dishes that I've put in other microwaves with no issues. There's plenty that it hasn't melted but the ones that did get wrecked were some of my favorites. I also dont understand what the point of being able to get the microwave set up to cook something from you're phone is, if you can't start it from your phone. Im not gonna dig my phone out to set it all up on my phone when i already have to be right in front of the microwave-Now if I could be in the middle of something when I remember I forgot my coffee in there again and need to heat it up and could start that quick and be able to finish up the loose ends on my current task without running up and down the stairs. That'd be cool or if I could let something defrost all day in there and then start the microwave on my way home from work to make sure its finished and ready to just start cooking when I get home, that'd be great. I do like the naming feature and getting notified on my phone when its done cooking.
It melts my dishes...like quality dishes that I've put in other microwaves with no issues. There's plenty that it hasn't melted but the ones that did get wrecked were some of my favorites. I also dont understand what the point of being able to get the microwave set up to cook something from you're phone is, if you can't start it from your phone. Im not gonna dig my phone out to set it all up on my phone when i already have to be right in front of the microwave-Now if I could be in the middle of something when I remember I forgot my coffee in there again and need to heat it up and could start that quick and be able to finish up the loose ends on my current task without running up and down the stairs. That'd be cool or if I could let something defrost all day in there and then start the microwave on my way home from work to make sure its finished and ready to just start cooking when I get home, that'd be great. I do like the naming feature and getting notified on my phone when its done cooking.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, June 25, 2025
We want you to have a better experience using your microwave, Kavie. Let us help you out.
With the microwave connected to the SmartThings app, it allows for remote control of cooking and ventilation. It also lets you monitor and manage your microwave's power usage. Get energy-saving tips and alerts to help lower your electric bill. See "Life in sync with SmartThings" for details:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/
To address your concerns with your microwave, turn to page 24 of the unit's manual under "Cookware guide (See "Recommended cooking utensils"):
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149729865, to help our team locate your information when you message us.
Have a great day.
-John
With the microwave connected to the SmartThings app, it allows for remote control of cooking and ventilation. It also lets you monitor and manage your microwave's power usage. Get energy-saving tips and alerts to help lower your electric bill. See "Life in sync with SmartThings" for details:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/
To address your concerns with your microwave, turn to page 24 of the unit's manual under "Cookware guide (See "Recommended cooking utensils"):
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149729865, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great Microwave
on June 3, 2025
Posted by: SheriM
[This review was collected as part of a promotion.] Fits perfectly, fan is much quieter then my old full sized microwave. Very easy to program and use, I love that the app lets you name the appliance and it lets you know when it’s finished!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 31, 2025
Posted by: Nicetouch
Excellent and very stylish, but I wish the app (smarthings) worked
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly thought out controls.
on May 8, 2025
Posted by: MikeL46
from Ridgefield, WA
First, unless the room is brightly lit, I cannot read the control panel. No backlight and faint text on the controls means I frequently have stop, walk across the room and turn the lights up to see my entries.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, May 9, 2025
Greetings!
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Sleek design, clunky functionality
on March 26, 2025
Posted by: Mark D
from Overland Park kansas
I bought this microwave for its sleek design, it's modern looks ,it was on sale and I needed a microwave. First off I would recommend that you have this professionally installed by Samsung team because we did it ourselves and it's quite a project and can take a lot of time so it's well worth the money to have installed by them. So once it was installed and up and running, here or some things to consider. The digital keypad lettering is a muted grey color on a dark background. You have to have a somewhat bright room to see the keypad "buttons. " It would have been nice to have a keypad that lit up once it was touched.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy SEA Care, March 27, 2025
Hi Mark D,
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Fan button in a bad spot
on March 17, 2025
Posted by: Mare
I bought this microwave in 2023, alone with the Bespoke induction range and dishwasher.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
Response from Samsung USBy SEA Care, March 18, 2025
Mare, sharing your observation about the microwave's fan button near the door's opening matters. We appreciate your input. I will forward your suggestion to our engineering team to see if adjusting the button's location could be an option for future models. If you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US