Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.6
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
22
4 Stars
6
3 Stars
5
2 Stars
4
1 Star
9
75%of customers recommend this product.
(
24 out of
32)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
2
Great - Until it Wasn't
on August 23, 2024
Posted by: Becky
Loved this microwave until it started to act up -just a month over the 1-year warranty. They would not budge on the one-year. The display clock/timer began to malfunction. Thing is it happened prior to the one-year but we just thought it was a glitch and unplugged it and plugged it back in. Now, it happens on a regular basis regardless of unplugging and plugging back in. Very disappointing. Samsung should stick to making electronics and stay away from appliances.
Response from Samsung USBy SEA CARE, August 23, 2024
We understand how disappointed you are with the microwave's condition. Let's go ahead and address this right away, Becky.
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love the headroom
on October 28, 2024
Posted by: Dogmom3
[This review was collected as part of a promotion.] Love this microwave. Great addition to my kitchen appliances
Written by a customer while visiting Samsung US
Customer Rating
2
Good Product
on October 10, 2025
Posted by: Abhishek
from New York
The product is excellent and has great features!!
No. 1 @ Microwaves :-)
No. 1 @ Microwaves :-)
Response from Samsung USBy SEA Care, October 13, 2025
Abhishek, we are glad to know you love the product and its features. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, don’t recommend it at all.
on October 27, 2025
Posted by: Badexperience
from Seattle washington
The product doesn’t work at all, since I bought it didn’t want to connect to WiFi, trying to heat it up food and turns off, need to unplug to used it again, totally a frustration, and expensive piece of garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2025
Hello there,
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design.
on November 12, 2025
Posted by: Zeinerla
from Ohio
Currently only slightly over an yr old - Error code c-f2 and needs repaired or just buy a new one because warranty expired. Pc board or keypad has broke. Also non light keypad, bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi Zeinerla,
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, AWFUL
on January 31, 2026
Posted by: Switching to lg
from New york
Lasted about a year and blew a fuse. Then we had it serviced and still doesn’t work. DO NOT BUY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ricardo, Samsung Care, February 3, 2026
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US