Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Engineered by a 3rd grader
on September 15, 2025
Posted by: Unlucky
from NH
[This review was collected as part of a promotion.] I prefer using my small Black and Decker microwave.
Terrible design. Most of the time I am turning on the light or the fan. I have a flashlight near by to use it at night.
Terrible design. Most of the time I am turning on the light or the fan. I have a flashlight near by to use it at night.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Ricardo, Samsung Care, September 16, 2025
Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Microwave is a trouper!
on September 15, 2025
Posted by: mikeZ
from Dayton, OH
[This review was collected as part of a promotion.] The Samsung Microwave has been a trouper proving everything that we had a prior countertop microwave! Like that I can see on my phone when the meal is finished.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We Like It
on September 15, 2025
Posted by: DHD1
[This review was collected as part of a promotion.] We like the microwave so far; we had an issue with the first delivery (could not install missing an internal part) and after a few phone calls Samsung replaced the unit and took the first one away. We have only had it installed for 1 month, so will need to review again later. The microwave is quiet and simple, the touch on the buttons is easy, although need to get used to how you open it to make sure that you don't turn on the fan. The light and fan are great, no issues there. I wish that it didn't stick out quite so far, but once we installed the oven/stove below, it really wasn't noticeable. The microwave currently works as expected, ask back in 6 months.
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth it
on September 5, 2025
Posted by: Shopper
From day one the microwave heated inconsistently. It would work fine the first time and then the second warm up with the same amount and time would not heat through. We tried to use the warranty and were told we would have to pay for labor. As time went by it has gotten worse and now has cold or frozen spots where we will have to buy a new one. But it won't be a Samsung.
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We want you to have a seamless experience while using your microwave. Let us help you out. Please refer to the link below to address the heating concerns of your microwave. For additional tips, browse the hyperlinks. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Looks nice
on August 17, 2025
Posted by: Ericmaine
from Monmouth maine
We like the microwave but hate that the keypad doesn't light up. Very difficult to see the numbers etc..
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Setting
on July 16, 2025
Posted by: Lals
Hard to programming is to sensible have no enough power
Response from Samsung USBy SEA Care, July 17, 2025
Hi Lals,
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Can’t see keypad!
on July 10, 2025
Posted by: Lisa
from NM
Keypad is not backlit making it almost impossible to see the keypad without turning on all kitchen lights or using a flash light. BAD DESIGN for usability. Huge oversight on a ‘smart’ device.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, July 11, 2025
Hi Lisa,
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Can’t see the Great Features
on July 5, 2025
Posted by: Consumer
For all the amazing revelations this microwave has, a backlit keypad so you CAN ACTUALLY SEE THE KEYS WHILE YOURE TEYING TO USE IT, is not one of them. The insipid response from Samsung in another similar review just makes it worse. You wonder (again) if the ‘engineers’ that designed this and so many other nearly functional things, actually tried to use it at least one time. Or if they live in the actual real world. 2 stars for Pathetic Mistake.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 7, 2025
Good day,
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US