Customer reviews from cuisinart.com
Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - Black Stainless Steel
Average customer rating
4
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
61
4 Stars
15
3 Stars
8
2 Stars
4
1 Star
14
83%of customers recommend this product.
(
67 out of
81)
Customer Reviews for Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - Black Stainless Steel
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Well I usually love cusinart products but lately the coffe pot temperature plate the black is coming off showing the grey prime I believe
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, May 18, 2026
Thank you for sharing your experience with your Cuisinart 14-Cup PerfecTemp® Coffeemaker—we’re sorry to hear about the warming plate coating wearing off. For best care, we recommend avoiding abrasive cleaners or utensils on the plate surface and ensuring it is fully cooled before cleaning, as this can help preserve the finish over time. Thank you again—your feedback helps guide improvements for future models.
Written by a customer while visiting cuisinart.com
Customer Rating
4
Mostly good coffee pot.
on June 2, 2026
Posted by: Victor D.
[This review was collected as part of a promotion.] Bought this several weeks ago... Overall, we like the coffee machine. The large carafe opening makes it easy to clean. It has several nice features, i.e. gold filter cup, Xtra large capacity (12 cup), easy, large control buttons, quick brewing time and filter pouch for better tasting coffee.
The main complaint (but not a deal breaker) is the design of the carafe lid. The lid collects a little coffee and does not drain completely into the carafe, causing a few small spills onto the counter if not slowly and carefully poured. Other than that, happy with the coffee machine.
The main complaint (but not a deal breaker) is the design of the carafe lid. The lid collects a little coffee and does not drain completely into the carafe, causing a few small spills onto the counter if not slowly and carefully poured. Other than that, happy with the coffee machine.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Too many flaws-should be recalled
on September 28, 2025
Posted by: Bren6555
Gender:Male
Very dissapointed with flaws!
1. Cant slide on counter
2. Cant pour without spilling
3. Returned to kohls and got the other 14 cup-no problems so far
4. Dont buy
1. Cant slide on counter
2. Cant pour without spilling
3. Returned to kohls and got the other 14 cup-no problems so far
4. Dont buy
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 29, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Recall the Carafe lid and send replacements
on September 15, 2025
Posted by: lawmansteve
Gender:Male
The coffee it produces is very good. However, the lid to the carafe is an engineering fiasco of the ilk expected from Boeing. Somehow the lid which has a cool looking two little winglets, one to each side, interfere with the flow of the just brewed liquid gold causing it to dispense itself to the apparently, in their judgment, rather thirsty countertop. This leakage is unstoppable and the lid should be recalled and replaced, it would be a cheap fix and make the item rise to cuisinart expected quality.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: recall DCC-3500
Gender:Male
Verified Purchase:Yes
A heating element issue caused two machines to shut down with and ErH error code after two uses. It was also boiling the coffee and the unit smelled like burning wire.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 10, 2026
Thank you for sharing your feedback—we’re very sorry to hear about the heating element issues and the Err error code on your machines. That is not the experience we want for our consumers, and we understand how concerning this must be. Sometimes ensuring the water reservoir is properly seated, the unit is on a flat, level surface, and that the machine is plugged directly into a grounded outlet can help prevent errors. Our Consumer Assistance Center would be happy to provide additional troubleshooting or arrange a replacement if needed—please call 1-800-726-0190 and reference Ticket #8900557709 so we can assist you further.
Written by a customer while visiting cuisinart.com
Posted by: IMMW
Gender:Female
Verified Purchase:Yes
Just got the new coffeepot and after the second use I got an ErH code displayed on the coffeemaker. I could not find anything about that in the book that came with the coffee pot as to what that was. I had to look it up on Google. It is an error code. I unplugged it as recommended and it worked fine the next time. Then on its 4th use, I got the error message again, and my coffee started boiling in the pot and something smelled burnt. I unplugged it once again and then it never started back up so I had to send it back, and I am currently waiting for my replacement.
Response from cuisinart.comBy Cuisinart, September 22, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Broken after a few uses
on January 19, 2026
Posted by: Helenad
Gender:Female
We have used this coffee maker less than 10 times before it stopped working. The brew button flashes and doesn’t move ahead in the brew cycle. We tried all of the fixes we could find including reset, cleaning, and making sure all lids were completely shut. Nothing works and now we have a broken coffee maker 2 weeks after we got it.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 21, 2026
We are very sorry to hear your coffee maker stopped working so quickly and understand how frustrating this must be. It sounds like you have already tried many troubleshooting steps. Our Consumer Assistance team can help determine the next steps to get your unit functioning properly or discuss replacement options. Please contact them at 1-800-726-0190 for assistance.
Written by a customer while visiting cuisinart.com
Customer Rating
5
2 in 1 Coffee Machine
on November 15, 2024
Posted by: Sara3
from USA
[This review was collected as part of a promotion.] This Cuisinart Coffee machine was Elite. It brewed the most delicious cup of HOT coffee and COLD coffee as well. The only thing that I didn’t like was the fact that you can only brew one temperature at a time. If you wanted a hot cup you have to brew that first. Then clean it out put ice in the carafe and brew cold coffee. But other than that the coffee machine was easy to use and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
