We’re truly sorry to hear about your experience, as Cuisinart is committed to producing high-quality, dependable products and this is not the standard we aim to deliver. If the unit has stopped brewing, we recommend confirming the reservoir is properly seated, ensuring the unit is fully plugged in, and running a cleaning/descaling cycle to address any potential mineral buildup that could affect performance. Your feedback is important to us, and we would appreciate the opportunity to review your situation and help with a resolution. Please contact our Consumer Assistance Center at **1-800-726-0190** and reference ticket #8900546037 so we can assist you further.