Customer reviews from cuisinart.com
Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - Stainless Steel
Average customer rating
4.1
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
59
4 Stars
12
3 Stars
7
2 Stars
3
1 Star
13
83%of customers recommend this product.
(
63 out of
76)
Customer Reviews for Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - Stainless Steel
Posted by: MrsJ
Gender:Female
Verified Purchase:Yes
It is very easy to set up and use. Doesn’t hog a lot of counter space.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Do NOT recommend!
on December 16, 2025
Posted by: KJL Ohio
Gender:Male
Bought this coffeemaker last week to replace another Cuisinart. Looks beautiful and set up with no problems. Made first pot, it stopped about half way through and ErH code came on display. The warming plate got so hot it boiled the coffee in the pot! Unplugged, cooled down and reset. Tried two more times with same results. Boxed it up and returned to store for refund. This model is a piece of garbage! And dangerous.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 30, 2025
We appreciate you taking the time to share your thoughts with us. Customer feedback is extremely important, and all input is carefully reviewed and shared with our product team to help guide future design improvements. Hearing directly from our customers helps us continue to enhance the quality, performance, and overall experience of our products.
Written by a customer while visiting cuisinart.com
Posted by: Claudia1
Gender:Female
Verified Purchase:Yes
Less than a month ago we purchased this to replace a Cuisinart coffee maker we had for 20 years. Then we went to make coffee on Christmas morning and it wouldn't brew. All the lights went on but nothing happened. The function knob wouldn't work. Returning it today.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 29, 2025
Thank you for sharing your experience, and we’re very sorry to hear about the issue you encountered—especially on Christmas morning. While it’s disappointing to hear the unit did not function as expected, we appreciate you taking the time to provide this feedback, which is reviewed by our product team. Please note that this coffee maker is covered by a 3-year limited warranty, and our Consumer Service team is available to assist at 1-800-726-0190 should you have any questions or need support in the future.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Awful Machine - Extremely Disappointed
on December 27, 2025
Posted by: JJonesOakHills
Gender:Male
Awful!!! Only brewed coffee twice before getting an error message and flashing brew button light. I’ve owned several Cuisinart coffee makers over the years and have always been happy with them. Not sure what happened in the product development and testing cycle on this one, but it’s a huge failure. (Look at the other reviews). Please tell me Cuisinart isn’t going the way of American auto manufacturers— more technology with zero reliability.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 29, 2025
We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that Cuisinart products come with a 3-year warranty, and our Customer Care team is available at 1-800-726-0190 for any questions or assistance.
Written by a customer while visiting cuisinart.com
Posted by: John Dalessio
Gender:Male
Verified Purchase:Yes
Truly enjoy my new coffee maker. This is my second. The first one served great coffee for over 15 years. I'm certain my new one will last as long.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Great coffee, Carafe needs works
on February 3, 2026
Posted by: Yiggle
Gender:Female
Coffee is great—temp on target, flavorful (I prefer paper filter but it comes w a gold filter), hot plate keeps things hot.
Easy to use and ticks all the boxes: programmable, window to easily monitor water level as you are filling, removable cones for washing.
Carafe is problematic. Others noted it spills and yes, it dribbles around the edges of the spout. This is my 2nd Cuisinart coffeemaker but the first time it’s dribbled. So you have to pour slowly and carefully to minimize (not prevent) dribbling and I ultimately started pouring over the kitchen sink so that I wouldn’t have to wipe down the countertop. Reality is no one has time or mental clarity to do that at 530am daily, so that’s annoying. But, this dribbling did not happen w my first Cuisinart coffeemaker. Thankfully, I had my old carafe (the coffeemaker popped out after 10y, but the carafe was still good), so I JUST swapped carafes and not only does it fit the new coffeemaker, no more dribbling! The difference is the old carafe has a collar around the end of the glass, while the new one I just the sleek glass on which the sleek black top w spout sits—but the sleekness allows dribbling! The black collar from the older carafe seems to do the trick and keeps things tidy and dry.
Easy to use and ticks all the boxes: programmable, window to easily monitor water level as you are filling, removable cones for washing.
Carafe is problematic. Others noted it spills and yes, it dribbles around the edges of the spout. This is my 2nd Cuisinart coffeemaker but the first time it’s dribbled. So you have to pour slowly and carefully to minimize (not prevent) dribbling and I ultimately started pouring over the kitchen sink so that I wouldn’t have to wipe down the countertop. Reality is no one has time or mental clarity to do that at 530am daily, so that’s annoying. But, this dribbling did not happen w my first Cuisinart coffeemaker. Thankfully, I had my old carafe (the coffeemaker popped out after 10y, but the carafe was still good), so I JUST swapped carafes and not only does it fit the new coffeemaker, no more dribbling! The difference is the old carafe has a collar around the end of the glass, while the new one I just the sleek glass on which the sleek black top w spout sits—but the sleekness allows dribbling! The black collar from the older carafe seems to do the trick and keeps things tidy and dry.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: recall DCC-3500
Gender:Male
Verified Purchase:Yes
A heating element issue caused two machines to shut down with and ErH error code after two uses. It was also boiling the coffee and the unit smelled like burning wire.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 10, 2026
Thank you for sharing your feedback—we’re very sorry to hear about the heating element issues and the Err error code on your machines. That is not the experience we want for our consumers, and we understand how concerning this must be. Sometimes ensuring the water reservoir is properly seated, the unit is on a flat, level surface, and that the machine is plugged directly into a grounded outlet can help prevent errors. Our Consumer Assistance Center would be happy to provide additional troubleshooting or arrange a replacement if needed—please call 1-800-726-0190 and reference Ticket #8900557709 so we can assist you further.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Too many flaws-should be recalled
on September 28, 2025
Posted by: Bren6555
Gender:Male
Very dissapointed with flaws!
1. Cant slide on counter
2. Cant pour without spilling
3. Returned to kohls and got the other 14 cup-no problems so far
4. Dont buy
1. Cant slide on counter
2. Cant pour without spilling
3. Returned to kohls and got the other 14 cup-no problems so far
4. Dont buy
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 29, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com