Customer reviews from Meater
Traeger Grills - MEATER DUO PRO - Silver
Average customer rating
4.1
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
118
4 Stars
20
3 Stars
16
2 Stars
11
1 Star
21
Customer Reviews for Traeger Grills - MEATER DUO PRO - Silver
Posted by: Sledbiz
from Arizona
Verified Purchase:Yes
Finally! The standalone pro is a great probe. Now that they added WiFi in something that is not a paperweight it has been perfected. Great job guys. You nailed it.
Written by a customer while visiting Meater
Posted by: BBQ King
from Temple Texas
Verified Purchase:Yes
Bought this right before Thanksgiving to cook my turkey with. It works great. Being able to just look at the ap and get notifications on progress is a time saver. Unfortunately now I see if I would have waited a week I could have gotten an extra one for free. Be nice if the company would make good on the offer and go ahead and send me the free one.
Written by a customer while visiting Meater
Customer Rating
2
Lost Connection
on December 3, 2024
Posted by: Just Grillin'
from Californian
I bought the duo pro to do my turkey this year and they stressed me out cause thy kept losing connection. I don't know what the issue was but the connection came back several times except for the end before the temp hit the target temp I had to use a regular thermometer. I gave it 2 stars since the info it was giving me seemed accurate even up to how long it was gonna take so maybe mine are defective?
Response from MeaterBy MEATER Support, December 6, 2024
Hello, and thanks for your feedback on the MEATER Pro Duo. There are a few different factors that could be affecting your Duo's performance, but as long as the charger is within range of your router/extender, and no further than 3' from the probe, you should be able to maintain a stable connection. However, it is worth noting that cooking appliances with very thick doors, and completely covering the probe by aluminum foil can sometimes reduce the signal between the probe and the charger. You might also want to make sure that the probes are charging properly, and that there is no residue on the flat end the probes or the contact points on the charger. However, if you do not believe any of this is related, please take a look at the below link to go through our Support Wizard for a possible resolution. And if you’re still not getting the performance that you expect, there is contact information at the end of the Wizard that will get you in touch with someone from Customer Service for more direct assistance.
https://support.meater.com/helper?how-can-we-help=product-support&which-product-type=gen-two&pro-collection-help=not-working
https://support.meater.com/helper?how-can-we-help=product-support&which-product-type=gen-two&pro-collection-help=not-working
Written by a customer while visiting Meater
Posted by: Rich123
from Altus, OK
Verified Purchase:Yes
First time use this Thanksgiving...Turkey cooked perfectly!
Written by a customer while visiting Meater
Posted by: Wayne76
from Arkansas
Verified Purchase:Yes
I recieved this one week ago. I can’t get it to charge or work. Very disappointed!
Response from MeaterBy MEATER Support, December 6, 2024
Hi, and thank you for reviewing the MEATER Duo. If you are not seeing any of the LEDs light up on your charger, it could be due to a few things, from a faulty power outlet (unlikely, but always worth checking) to something related to the charger itself. But without knowing more details it will be difficult to make an accurate assessment here. However, there are various ways to get help through the MEATER website, including a Support Wizard (see link below), an FAQ section, and even contact information for our Customer Service Team at the end of the Wizard. When you have a little time, please take a look through the available resources, or reach out to us if you would prefer some more direct assistance.
https://support.meater.com/helper?how-can-we-help=product-support&which-product-type=gen-two&pro-collection-help=not-working
https://support.meater.com/helper?how-can-we-help=product-support&which-product-type=gen-two&pro-collection-help=not-working
Written by a customer while visiting Meater
Customer Rating
5
Like a pro
on December 3, 2024
Posted by: Anonymous
from Oklahoma
Love this thing. It’s making my food taste better, more delicious, juicier, and making me look like a pro.
Written by a customer while visiting Meater
Posted by: kilroy65
Verified Purchase:Yes
Best purchase ever! Made some delicious pork shoulder on my smoker using the MEATER and it turned out perfect. Easy to use and clean. Going Wi-Fi is a game changer.
Written by a customer while visiting Meater
Posted by: mrkthrrs
Verified Purchase:Yes
I really like the Pro Duo when it is connected. I have had a persistent issue with losing connectivity. My probes actually connected to my neighbor's phone during my Thanksgiving cook. I couldn't figure it out. not great timing.
Response from MeaterBy MEATER Support, December 5, 2024
Hi, and thank you for reviewing the MEATER Pro Duo. While there can be different factors that may affect the range, these are typically limited to fairly straight forward causes, such as a low probe charge, cooking appliances with very thick walls and doors, or even possibly an issue with the network. But having Pro Duo probes connect directly to a phone is unusual and something that we would like to look into further. If this happens again, or if you just want to discuss your connection concerns in general, please visit us at support.meater.com/contact-us. One of our agents will be happy to assist and make sure that your MEATER Pro Duo is performing exactly the way it should be.
Written by a customer while visiting Meater