Hi, and thank you for reviewing the MEATER Pro Duo. While there can be different factors that may affect the range, these are typically limited to fairly straight forward causes, such as a low probe charge, cooking appliances with very thick walls and doors, or even possibly an issue with the network. But having Pro Duo probes connect directly to a phone is unusual and something that we would like to look into further. If this happens again, or if you just want to discuss your connection concerns in general, please visit us at support.meater.com/contact-us. One of our agents will be happy to assist and make sure that your MEATER Pro Duo is performing exactly the way it should be.

Hello, and thanks for your review of the MEATER Pro Duo. If the Duo was previously paired, then there are only a limited number of possibilities as to why it is not connecting now. A lot of times, this can be attributed the charger not having power, which can easily be determined by simply taking one of the probes out of its slot and seeing if the corresponding LED lights up green for 3 seconds. If so, the charger has power, if not, then it could be that it simply needs to be charged. However, if plugging it in for 15-30 minutes does not resolve this, or if it is still not working with a charge, then please visit support.meater.com/contact-us and reach out to MEATER Customer Service for assistance.