Thank you for sharing your experience. We're glad to hear the thermometer and app worked well for you on your iPad and that you found the process smooth and reliable. Regarding the challenges with your Pixel 7, it’s possible that there’s a compatibility conflict between certain Android OS updates and Bluetooth Low Energy performance, which can affect how the MEATER app connects and maintains communication with the device. While the app is designed to support both Apple and Android platforms, differences in hardware and software behavior, especially with Bluetooth stack implementations, can occasionally lead to inconsistent performance on specific Android models.

We’re continuing to refine the experience across all supported devices, and your feedback helps us improve compatibility. For now, we’d be happy to continue diagnosing with you or look into alternative solutions tailored to your setup.

Please reach out to us at support.meater.com for chat and phone assistance. We’re here to help.

Thank you for sharing your experience. We're really glad to hear that you've enjoyed using your MEATER Plus and that it encouraged you to try the Duo.

The connection loss you're experiencing with the charging block may be related to WiFi signal strength, interference from nearby devices, or a setting within the Block’s connection mode. The charger operates in either local WiFi mode or direct pairing mode, and if it's not firmly connected to a stable network, it may struggle to maintain communication with the app or probes. Ensuring the Block is within strong and consistent WiFi range, and that it’s updated to the latest firmware, can often restore a more reliable experience.

We’d be happy to take a closer look and help you get the most out of your MEATER Duo. Please feel free to contact us at support.meater.com, where our team is available by chat or phone to assist you directly.

Thank you for letting us know about your experience. When the product doesn’t link to your phone, it is often related to Bluetooth connectivity or app pairing settings. Ensuring that your phone’s Bluetooth is enabled, the MEATER app has the necessary permissions, and that the probe is fully charged can help establish a successful connection. Sometimes restarting the app or your phone can also resolve temporary connection delays. If these steps don’t improve the connection, it may be helpful to reset the probe and try pairing again through the app’s setup process.

Please contact us at support.meater.com for chat or phone assistance. Our team is ready to help you get everything working smoothly.