We’re truly grateful for your candid feedback about your experience with our product. We truly appreciate hearing how it's been working well for larger cuts like roasts and whole chickens. We understand your concerns about the performance with steaks and the lack of a battery charge indicator. The temperature variation between probes could be due to slight calibration differences or natural temperature gradients in larger cuts of meat. Regarding steaks, thinner cuts can sometimes present challenges for consistent readings due to their size and cooking time.
To address these issues, we're happy to share our best practices for using the thermometer with steaks. Our culinary team has developed some helpful techniques in our Master Class on the application. For the battery indicator concern, while the current model doesn't have this feature, we can arrange for our technical support team to walk you through optimizing your probe placement for more consistent readings across different cuts of meat. Please contact us at support.meater.com to get personalized assistance.

Thank you for sharing your experience. It’s surprising to hear that one of the thermometers didn’t sync with your phone despite your efforts to get it working. Connectivity problems like this can sometimes result from firmware mismatches or Bluetooth interference, but we understand that a device at this price point should work reliably from the start.

If you decide to explore further assistance before returning, please contact us at support.meater.com. Our team is available by chat or phone to help diagnose and resolve the problem.