it doesn't charge correctly - I have tried to reach out to you guys. maybe its just the box it comes in, but it doesn't work correctly
Response from MeaterBy MEATER Support, May 9, 2025
Thank you for reaching out and sharing your experience with us. We sincerely appreciate your feedback about the charger in your MEATER Pro Duo. This unit is powered by an internal lithium battery, which can be conveniently charged using the included USB-C cable. We would like to hear more about your situation so that we can provide the appropriate solution. We highly recommend that you contact us at support.meater.com to access our MEATER Customer Service section.
It’s amazing hopefully it’s better every time you change the models. I love the last two but one of them has quit working so hopefully these two last longer but I find that they’re very accurate.
I bought the duo pro. They connected fine then before a cook, I then start using them and they kept disconnecting even though the block was right next to the probes and then worst of all it ruined my steak by giving me a temp that was off by 30°+. They sent me replacement probes and those still wouldn’t connect to the app. Waste of time
Response from MeaterBy MEATER Support, May 14, 2025
Thank you for taking the time to share your experience with your MEATER Duo Pro. We sincerely appreciate your feedback about the connectivity and inaccurate temperature situation. We understand you received replacement probes in the past. We want to make sure we are providing the best resolution and finding the root of your scenario. Please visit us at support.meater.com to access our Support Wizard, FAQs, and MEATER Customer Service.
MEATER is an absolute game changer. 100% recommend to anyone who ever grills or cooks.
Written by a customer while visiting Meater
Customer Rating
4
Grilled and smoked chicken on a borretti Carbone
on May 26, 2025
Posted by: Joep-nl
from The hague netherlands
For my taste the results are too overdone. Several times using the MEATER the temperature rises after resting far over the desired temperarture. And is the for me too Well Done. I tried to set the desired 1a 2 degrees lower as recommended depending the size of the meat. And that works for me.
This is our 2nd order of the meater. Our first one (a single) is so great! This new double set Pro has been much less than good. It will not hold a connection through an entire cook. It’s frustrating.
Response from MeaterBy Traeger Grills, Traeger, July 9, 2025
Thank you for your continued support and for sharing your experience. It's great to hear that your first MEATER performed so well, which makes it all the more disappointing when the newer Pro set doesn’t meet the same expectations.
Connection dropouts during a cook can sometimes be related to probe placement, Bluetooth signal range, or how the Block is positioned relative to your grill or oven. These factors can affect stability, even when using an upgraded model. We’d be glad to help walk through your setup to improve consistency and ensure both probes perform reliably.
Please reach out to us at support.meater.com, where our team is available by chat or phone to assist you directly.