Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. Top Load Washer with Water Level Control, Deep Fill, Quick Wash, and Glass Lid - Diamond Gray
Average customer rating
4.4
(2,047 Reviews)
Rating breakdown 2,047 reviews
5 Stars
1,420
4 Stars
367
3 Stars
108
2 Stars
44
1 Star
108
89%of customers recommend this product.
(
1,178 out of
1,331)
Customer Reviews for GE - 4.5 Cu. Ft. Top Load Washer with Water Level Control, Deep Fill, Quick Wash, and Glass Lid - Diamond Gray
Customer Rating
1
Worst purchase Ever
on September 21, 2023
Posted by: Never again washer
from LEnoir city, TN
Washer worked 2 weeks and quit. Now I’m still waiting for it to be repaired. It’s been 2 weeks of waiting.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , September 22, 2023
Hello - We appreciate you taking a moment to connect and share your experience so far. We're really sorry to hear about the washer needing to be repaired so soon. That is never something we expect to happen.
We're glad that you got connected with our service team and are working with them to get this repaired. We also appreciate the patience you've shown so far. You can always contact our service team for updates at 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We're glad that you got connected with our service team and are working with them to get this repaired. We also appreciate the patience you've shown so far. You can always contact our service team for updates at 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Does a great job
on October 26, 2023
Posted by: Jaz417
It seems like a small washer but it does large loads
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy this machine
on December 6, 2023
Posted by: jacob1969
This washing machine is sooo loud! Really annoyingly loud. Did not wash clothes well, would not recommend. Returned it to the store.
Response from geappliances.comBy Tierra, GE_Appliances, December 13, 2023
Oh no!
We're so very sorry to hear that you returned your washer due to it being too loud and not washing your clothes properly. This is certainly not the experience we want for you. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we'll have another opportunity to regain your trust in the future with our appliances.
Kind regards. - Tierra@GEAppliances
We're so very sorry to hear that you returned your washer due to it being too loud and not washing your clothes properly. This is certainly not the experience we want for you. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we'll have another opportunity to regain your trust in the future with our appliances.
Kind regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
the whole inside is broken. In 6 weeks of use!
on December 6, 2023
Posted by: Dan690
loved it till it fell apart and quit working. its 6 weeks old.
Response from geappliances.comBy Jonathon, GE_Appliances, December 14, 2023
Hello - Thank you so much for taking out some time to connect and share what has been going on. We are sorry to hear about your washer no longer operating. That is not something we expect at all.
If you haven't already, we recommend getting one of our approved technicians out to check everything. We're confident that they can get this repaired and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
If you haven't already, we recommend getting one of our approved technicians out to check everything. We're confident that they can get this repaired and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Washes clothes
on December 20, 2023
Posted by: Gbreeze
from Stroudsburg Pa.
When I read reviews about this washer one person said she needed tongs to get the socks out of the bottom ,she wasn't lying. Just a little too deep. I have to stand on tip toes and almost come off the ground to get clothes off the bottom. If you want to wash a few things like a pair of sweats, a shirt and a towel it will go off balance. The clothes slide to one side and go off balance. Even if you spread them out it does the same thing over and over. It washes clothes good and fits plenty of clothes.
Response from geappliances.comBy Charlie, GE_Appliances, January 3, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty reaching the bottom of the washer.
If your washer goes out of balance, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
Also, refer to the loading tips for better wash performance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644#:~:text=Tips%20for%20Loading%20the%20Washer,on%20models%20without%20an%20agitator).
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty reaching the bottom of the washer.
If your washer goes out of balance, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
Also, refer to the loading tips for better wash performance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644#:~:text=Tips%20for%20Loading%20the%20Washer,on%20models%20without%20an%20agitator).
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT Buy!! Beware!!
on December 24, 2023
Posted by: Casademack
from Anaheim, ca
Horrible washer. Do NOT buy! Autofill doesn’t work. Even selecting high water, the rinse only fills a little so clothes aren’t even submerged. No idea what this thing is doing. Fancy controls that mean you have no control!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 5, 2024
Hi! We appreciate your valuable feedback. We are so sorry that this washer has not lived up to your expectations due to the water level of the appliance and the features. This is in no way the consumer experience that we strive for, and we will be passing this feedback along to our product design teams for review.
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such a this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If you believe your washer is not operating as designed, we recommend scheduling service to ensure the normal operation. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such a this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If you believe your washer is not operating as designed, we recommend scheduling service to ensure the normal operation. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Not happy
on January 7, 2024
Posted by: Artnplay
from Raleigh
Worked less than month and main seal failure. Oil and water on floor under machine.. very disappointing!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 16, 2024
Hello! Thank you for taking the time to leave us a review. We are so sorry to hear that your washer experienced a main seal failure. This is definitely not the consumer experience or quality we expect with this machine. We will be sure to pass these comments along to our product design teams for review. We recommend scheduling service with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible. - Adrian@GEAppliances
We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible buy
on January 8, 2024
Posted by: Tnangl3232
from Two Rivers wi
This washer is garbage. We had it for 7 days it stopped working and it took MONTHS to get it fixed/replaced. Have had the replacement for less than a week and now it won't spin.c
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 18, 2024
Hello- We are so very sorry to hear you had this experience with your first washer and are now having an issue with this new washer. We can understand how absolutely frustrating this would be for you and apologize for your inconvenience. We want to help! Please be sure your spin is set and hasn't been turned off accidentally. Also, we'd like to share a couple of links with you that should help.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082&_ga=2.119129289.1949922129.1705347640-746032434.1701212092
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17391
We see that you are working with someone on our team and hope this is resolved for you soon. Thank you! Joyce@GEAppliances
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082&_ga=2.119129289.1949922129.1705347640-746032434.1701212092
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17391
We see that you are working with someone on our team and hope this is resolved for you soon. Thank you! Joyce@GEAppliances
Written by a customer while visiting geappliances.com