Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(2,006 Reviews)
Rating breakdown 2,006 reviews
5 Stars
1,400
4 Stars
356
3 Stars
107
2 Stars
43
1 Star
100
89%of customers recommend this product.
(
1,158 out of
1,303)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
1
Terrible washer
on November 7, 2023
Posted by: Blahblah23
Horrible washer. Rust-like substance in drum. Bleach dispenser splatters bleach all over clothes
Response from geappliances.comBy Devin, GE_Appliances, November 8, 2023
Hello,
Thank you for taking the time to provide a review on your GE Appliances top-load washer, model GTW585BSVWS. We are truly sorry to hear that the is a rust-like substance on the drum, and the bleach dispenser splatters bleach on your clothes. We're happy to provide some guidance.
Surface rust on the side walls of stainless steel wash tub baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and, in some cases, prevented by following the cleaning instructions below:
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
- Apply and buff oxalic acid based cleaner into basket surface using a clean microfiber towel. (Bar Keepers Friend, available in most stores).
- Wipe away cleaner residue on basket. (Blue shop paper towels work well)
- Wiping water spots off after each cycle with a wet cloth once the cleaning process above has been completed can help with prevention.
- If surface rust is heavy, a filtration system may be needed to eliminate particulates in the water.
Please note: Liquid fabric softener residue can also look like rust. With heavy fabric softener use, a residue can look like a rust pattern on the stainless steel wash tub basket. If you use too much fabric softener, it can be slung above the water line and will not be rinsed off. This is actually not rusting of the basket and can easily be cleaned with Bar Keepers Friend since it is just the fabric softener residue.
If you continue to experience issues with bleach spots on your clothes, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Appliances top-load washer, model GTW585BSVWS. We are truly sorry to hear that the is a rust-like substance on the drum, and the bleach dispenser splatters bleach on your clothes. We're happy to provide some guidance.
Surface rust on the side walls of stainless steel wash tub baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and, in some cases, prevented by following the cleaning instructions below:
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
- Apply and buff oxalic acid based cleaner into basket surface using a clean microfiber towel. (Bar Keepers Friend, available in most stores).
- Wipe away cleaner residue on basket. (Blue shop paper towels work well)
- Wiping water spots off after each cycle with a wet cloth once the cleaning process above has been completed can help with prevention.
- If surface rust is heavy, a filtration system may be needed to eliminate particulates in the water.
Please note: Liquid fabric softener residue can also look like rust. With heavy fabric softener use, a residue can look like a rust pattern on the stainless steel wash tub basket. If you use too much fabric softener, it can be slung above the water line and will not be rinsed off. This is actually not rusting of the basket and can easily be cleaned with Bar Keepers Friend since it is just the fabric softener residue.
If you continue to experience issues with bleach spots on your clothes, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Weight washing machine with the agitator
on November 7, 2023
Posted by: R62114
Was not sure about this washer at first but it has exceeded my expectations does a very good job no problems whatsoever have been using it everyday I would recommend this GE washing machine to anybody looking for a new washing machine
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Cleans well
on November 8, 2023
Posted by: Pugdairy
Very easy to use. Cleans cloths well. It is quiet and energy.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Cleans very well. and quietly
on November 8, 2023
Posted by: roylovell
very quite . cleans well. like the extra rinse. like the glass window lid. It has a pleasant chime system.
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine.
on November 8, 2023
Posted by: Magoomaggoo
Just got it today. I love it so far. Great agitation.. Has so many options. Deep fill. Love the size of the drum of washer. Will fit a comforter.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features Good Looks
on November 8, 2023
Posted by: Anonymous
from Macon Ga
Love this washer.it's really quiet & does a great job cleaning the clothes. very eloquent looking.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Not that excited
on November 8, 2023
Posted by: Mango56
from Stockbridge, GA
I am not happy with the fact that my new washer turns on each time I lift the lid. Now I have to press the off button to turn machine off. This was not included in info concerning this washer.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
5
Response from geappliances.comBy Devin, GE_Appliances, November 9, 2023
Hi there,
We appreciate you taking the time to leave a review on your new GE Appliances top-load washer. We are sorry to hear that you are not completely satisfied with the operation and function of the washer. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review!
-Devin@GEAppliances
We appreciate you taking the time to leave a review on your new GE Appliances top-load washer. We are sorry to hear that you are not completely satisfied with the operation and function of the washer. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer
on November 9, 2023
Posted by: Duchess M
from Florida
Had a LG front loader that died. Was grumpy but glad, it came with the house. Just was never excited about how it washed my clothes. We’ve had this for a couple weeks now and I just love it. I feel like my clothes are actually getting cleaned. I don’t know why I was so attracted to a clear top. Not like I really look in there and watch the wash go around. But for some reason I had to have it.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com