Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(1,661 Reviews)
Rating breakdown 1,661 reviews
5 Stars
1,165
4 Stars
301
3 Stars
89
2 Stars
35
1 Star
71
90%of customers recommend this product.
(
950 out of
1,056)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
3
Washes clothes
on December 20, 2023
Posted by: Gbreeze
from Stroudsburg Pa.
When I read reviews about this washer one person said she needed tongs to get the socks out of the bottom ,she wasn't lying. Just a little too deep. I have to stand on tip toes and almost come off the ground to get clothes off the bottom. If you want to wash a few things like a pair of sweats, a shirt and a towel it will go off balance. The clothes slide to one side and go off balance. Even if you spread them out it does the same thing over and over. It washes clothes good and fits plenty of clothes.
Response from geappliances.comBy Charlie, GE_Appliances, January 3, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty reaching the bottom of the washer.
If your washer goes out of balance, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
Also, refer to the loading tips for better wash performance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644#:~:text=Tips%20for%20Loading%20the%20Washer,on%20models%20without%20an%20agitator).
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty reaching the bottom of the washer.
If your washer goes out of balance, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
Also, refer to the loading tips for better wash performance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644#:~:text=Tips%20for%20Loading%20the%20Washer,on%20models%20without%20an%20agitator).
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT Buy!! Beware!!
on December 24, 2023
Posted by: Casademack
from Anaheim, ca
Horrible washer. Do NOT buy! Autofill doesn’t work. Even selecting high water, the rinse only fills a little so clothes aren’t even submerged. No idea what this thing is doing. Fancy controls that mean you have no control!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 5, 2024
Hi! We appreciate your valuable feedback. We are so sorry that this washer has not lived up to your expectations due to the water level of the appliance and the features. This is in no way the consumer experience that we strive for, and we will be passing this feedback along to our product design teams for review.
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such a this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If you believe your washer is not operating as designed, we recommend scheduling service to ensure the normal operation. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such a this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If you believe your washer is not operating as designed, we recommend scheduling service to ensure the normal operation. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Not happy
on January 7, 2024
Posted by: Artnplay
from Raleigh
Worked less than month and main seal failure. Oil and water on floor under machine.. very disappointing!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 16, 2024
Hello! Thank you for taking the time to leave us a review. We are so sorry to hear that your washer experienced a main seal failure. This is definitely not the consumer experience or quality we expect with this machine. We will be sure to pass these comments along to our product design teams for review. We recommend scheduling service with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible. - Adrian@GEAppliances
We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible buy
on January 8, 2024
Posted by: Tnangl3232
from Two Rivers wi
This washer is garbage. We had it for 7 days it stopped working and it took MONTHS to get it fixed/replaced. Have had the replacement for less than a week and now it won't spin.c
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 18, 2024
Hello- We are so very sorry to hear you had this experience with your first washer and are now having an issue with this new washer. We can understand how absolutely frustrating this would be for you and apologize for your inconvenience. We want to help! Please be sure your spin is set and hasn't been turned off accidentally. Also, we'd like to share a couple of links with you that should help.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082&_ga=2.119129289.1949922129.1705347640-746032434.1701212092
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17391
We see that you are working with someone on our team and hope this is resolved for you soon. Thank you! Joyce@GEAppliances
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082&_ga=2.119129289.1949922129.1705347640-746032434.1701212092
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17391
We see that you are working with someone on our team and hope this is resolved for you soon. Thank you! Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
BAD NOISE ,
on January 15, 2024
Posted by: BENICECOOL
from HIGH POINT, NC 27265
THIS WASH MACHINE IS MAKING ALL KINDS ON NOISE WHEN ITS TRYING TO WASH CLOTHES, SOUNDS VERY BAD, SOUNDS LIKE ITS RUBBING METAL TO METAL, I DONT UNDER STAND WHY THE MANUFACTURER DONT TEST THERE PRODUCTS,
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Brittany, GE_Appliances, January 20, 2024
Hey there!
We appreciate you taking the time to provide feedback on your new washer. Each unit is tested for quality and performance prior to leaving manufacturing. We are sorry to hear that the unit is excessively noisy. This definitely should not be the case. We recommend reaching out to our Service Department to schedule an appointment with a certified technician. You can reach them at 800-432-2737 or at the link below.
https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience.
-Brittany@GEAppliances
We appreciate you taking the time to provide feedback on your new washer. Each unit is tested for quality and performance prior to leaving manufacturing. We are sorry to hear that the unit is excessively noisy. This definitely should not be the case. We recommend reaching out to our Service Department to schedule an appointment with a certified technician. You can reach them at 800-432-2737 or at the link below.
https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience.
-Brittany@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Waher is fair.
on January 19, 2024
Posted by: Average nickname
from Dana Point California.
The washer is too noisy and cycle take too long. I would not reccomend to my friends.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, January 26, 2024
Hi- We truly appreciate you taking the time to leave us your honest feedback. While we always strive to meet every need of our consumer, we also understand there's always room to improve. With that said, we want to apologize for the aspects of this clothes washer for which you're unhappy and will gladly share your concerns with our design teams. All our best! Vikki@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Already broken
on January 21, 2024
Posted by: Jordan999
from Utah
It’s only 5 days after installation and the washer is already not working! During the spin cycle it bangs around and has a hot rubber smell with a small load of clothes. They’re not uneven.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, January 24, 2024
Hello-We deeply apologize that you have had problems with the washer becoming off balance during the spin cycle and having an odor. This is not the type of experience that we want for you. For some tips on preventing this, please refer to this article https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 If you are still experiencing this problem, we recommend taking advantage of your warranty. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We're sorry that we let you down with this model. -Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Low water levels at times
on January 22, 2024
Posted by: DJ 2023
Sometimes the washer doesn't fill up with enough water to get the clothes wet.
Written by a customer while visiting geappliances.com