Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(1,671 Reviews)
Rating breakdown 1,671 reviews
5 Stars
1,174
4 Stars
302
3 Stars
89
2 Stars
35
1 Star
71
90%of customers recommend this product.
(
959 out of
1,065)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
5
Awesome features
on August 6, 2023
Posted by: Murrains
from San Antonio, TX
I love my new topload GE washer, it's large and works wonders with my laundry. I also own the matching dryer too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Low Water Levels and Tangles Linens
on August 7, 2023
Posted by: Macwiz
This machine is very noisy compared to my last GE which was whisper quiet. The machine also twists and tangles sheets into a near Gordian knot. I do not like the Automatic load sensor as it does not allow enough water for a good wash.I almost always must have the machine add more water. I purchased this machine as it has a vertical agitator which makes for a better wash than the competition with the little hump at the bottom of the tub, but I would likely not have purchased this machine due to my complaints above.
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 8, 2023
Hey there,
Thank you so much for taking the time to post this review regarding your new washer. We're so sorry to hear that you're not having the best experience and we want to help.
We can certainly understand your concern about the noise. With this unit, it isn't unusual to hear some sounds and noises during agitation. Please refer to the article in the link for more information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
As far as the sheets getting twisted and tangled, we recommend making sure the load is properly sorted. Please refer to the links below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18633
You may also refer here for proper water levels:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17041
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38008
We hope this helps. Your comments are extremely important to us. Please let us know if there is anything else we can assist with. - Tierra@GEA
Thank you so much for taking the time to post this review regarding your new washer. We're so sorry to hear that you're not having the best experience and we want to help.
We can certainly understand your concern about the noise. With this unit, it isn't unusual to hear some sounds and noises during agitation. Please refer to the article in the link for more information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
As far as the sheets getting twisted and tangled, we recommend making sure the load is properly sorted. Please refer to the links below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18633
You may also refer here for proper water levels:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17041
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38008
We hope this helps. Your comments are extremely important to us. Please let us know if there is anything else we can assist with. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Sound Washer with Useful Features!
on August 7, 2023
Posted by: TLH08072023
Washes good, rinses good; the features I have used work well. The only thing I wish I had known was that one model up I could have had the the messaging notifications when the cycle completed (this washer is behind doors in the family room). Cest-la-vies, Next time I''ll go up one model!
Written by a customer while visiting geappliances.com
Customer Rating
3
Simple clean, easy to use.
on August 7, 2023
Posted by: Jsg5
from Hesperia,CA
This GE washer washes great. Though it is a bit noisy for an indoor laundry room, it does the job.
I would recommend this to a friend!
Features
5
Performance
3
Quality
5
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 9, 2023
Hello,
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are pleased to hear that the washer is easy to use, and provides a great cleaning performance. We are sorry to hear that the washer is a bit noisier than you prefer.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience an appliance has to offer.
Thank you for your review!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are pleased to hear that the washer is easy to use, and provides a great cleaning performance. We are sorry to hear that the washer is a bit noisier than you prefer.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience an appliance has to offer.
Thank you for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective product?
on August 7, 2023
Posted by: Benja76
from Simsbury, CT
Just got our new washer installed. With water level on “auto” the machine won’t start a cycle at all. It makes a lot of clunking sounds and then shuts off. That doesn’t seem right.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 9, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are sorry to hear that the washer is not functioning and operating as it should. This is certainly not normal operation, nor the quality that we expect.
We recommend attempting to reset the washer by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not correct the issue, service is needed. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are sorry to hear that the washer is not functioning and operating as it should. This is certainly not normal operation, nor the quality that we expect.
We recommend attempting to reset the washer by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not correct the issue, service is needed. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Efficient and Work Like a Champ
on August 7, 2023
Posted by: Clark29
from Oklahoma
This washer is so efficient and just what we were looking for! We can fit way more clothes in 1 load compared to our old front loader! I also love the lid on this washer since it's partially transparent where you can see the clothes as they are washing! We are so pleased and couldn't be more happy!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok so far
on August 8, 2023
Posted by: rosied47
from Connecticut
I’ve only used it a few times but what I noticed first is how noisy it is in the wash cycle. Don’t know why you need to hit the deep rinse button in order for the fabric softener to be dispensed. The sound button is so quiet that it can hardly be heard even at highest level. They say you can choose the water level but even at the large fill it’s barely halfway!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 8, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are sorry to hear that the washer is noisier than you expected during operation, and that the water levels seem to be low.
The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
It is not recommended to manually add more water to the washer. Some models have a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
We hope in time you will enjoy the capacity, convenience, and performance this washer provides for many years to come. Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances top-load washer. We are sorry to hear that the washer is noisier than you expected during operation, and that the water levels seem to be low.
The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
It is not recommended to manually add more water to the washer. Some models have a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
We hope in time you will enjoy the capacity, convenience, and performance this washer provides for many years to come. Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on August 8, 2023
Posted by: irishrose13
from New Jersey
Love this washer. It works great and is very quiet too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com