Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(1,661 Reviews)
Rating breakdown 1,661 reviews
5 Stars
1,165
4 Stars
301
3 Stars
89
2 Stars
35
1 Star
71
90%of customers recommend this product.
(
950 out of
1,056)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
1
Oil seal problem
on November 14, 2024
Posted by: MWZI
from Wausau WI
Washer is leaking oil on the ground after 3 months use, GE replace motor/gearbox assembly, leaking oil again after 3 months use.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, November 19, 2024
We want to help out with the leaking occurring again. We recommend getting another technician out to diagnose this. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
Trash
on November 16, 2024
Posted by: JEGordon21
from Kentucky
It seemed like a great washer at first but today marks 7 days I have had it and it won’t spin. Luckily I bought the warranty but yea.. unbelievable a literal brand new product has stopped working in 7 days. Very unfortunate and even more annoying for me
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie, GE_Appliances, November 20, 2024
We appreciate you bringing this to our attention and we know how important it is to get your washer working as it should. If you've purchased an extended warranty, please continue to work with them. If you haven't, please take advantage of your one-year warranty with us by calling 833-426-3393.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on December 3, 2024
Posted by: Mike Md
from Frederick MD
The control panel has started to peel apart on this machine. Poor quality.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 19, 2024
We're sorry to see that your control panel is peeling. We do see that you reached out to our support team for assistance and was offered a waived trip charge. We can still make this happen if you are still needing a technician. Thank you again for working with us.
Written by a customer while visiting geappliances.com
Customer Rating
4
Plastic window
on January 14, 2025
Posted by: Lizzycat NC
I don't like that it doesn't fill up as high when I'm washing sheets and towels.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice machine
on January 25, 2025
Posted by: Washer1978
The only thing I would change, at this point, would be the noise level of the machine. Intuitive and cleans well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Wow
on January 29, 2025
Posted by: Dad12345
from Utica KY
A litte louder than the old one which was an GE we had for years and years. This one is doing a great job. Impressive.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing washer
on February 11, 2025
Posted by: DissedCust
First, unless you override the default rinse options, it doesn't rinse the soap out. I use deep rinse and extra rinse with every load. Usually use deep fill as well. Complicated digital controls don't provide the flexibility of previous analog controls. As others have noted, the drum takes forever to spin down. Adds 20 plus minutes to my washes at least.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 13, 2025
We know the importance of an appliance operating as expected, and we will be sure to pass these comments and suggestions along to our product design team for review. We do advise scheduling service with one of our certified technicians to get this drain and spin issue properly addressed, as spinning for 20 minutes can be abnormal. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm If any additional assistance is needed, we're always here to help.
Written by a customer while visiting geappliances.com
Customer Rating
1
Traditional PLEASE!!
on April 11, 2023
Posted by: Lbartko
from Sarver PA
I absolutely hate these technical washers!! Computers know nothing about washing clothes! They hardly agitate at all, they lock you out ( absolutely no purpose for that stupid feature) I have always loved GE appliances, but they have bombed!! Throw out the computer, just give us a choice to purchase the original traditional appliances ! These things are JUNK!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , April 11, 2023
Hello- We are very sorry to hear you are unhappy with your washer. We can understand how upsetting it is when a new appliance doesn't meet your expectations. We will be sure to share your feedback with our engineering and design teams. In regards to the lock, starting in the year 2015, top-load washers feature a lid lock that engages when the washer is either load-sensing before and during the water fill or when it is spinning above 50 RPM. You cannot set the washer to lock the lid for the entire wash cycle.
Note: To unlock the lid:
Pausing the machine will allow you to open the lid.
During the spin cycle, pausing the washer does unlock the lid but for safety reasons you must wait until the basket has completely coasted down to a stop before the lid unlocks. Depending upon the speed at which the washer is spinning when it is paused (and depending on the size of the load being washed), it can take as much as 3 minutes to coast to a stop and then unlock.
We want you to be happy with your purchase and would recommend taking advantage of your warranty by calling GE Consumer Service to make sure it is working as designed. They can be reached by calling 1-800-432-2737. Thank you! Joyce@GEA
Note: To unlock the lid:
Pausing the machine will allow you to open the lid.
During the spin cycle, pausing the washer does unlock the lid but for safety reasons you must wait until the basket has completely coasted down to a stop before the lid unlocks. Depending upon the speed at which the washer is spinning when it is paused (and depending on the size of the load being washed), it can take as much as 3 minutes to coast to a stop and then unlock.
We want you to be happy with your purchase and would recommend taking advantage of your warranty by calling GE Consumer Service to make sure it is working as designed. They can be reached by calling 1-800-432-2737. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com