Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. Top Load Washer with Water Level Control, Deep Fill, Quick Wash, and Glass Lid - Diamond Gray
Average customer rating
4.4
(2,047 Reviews)
Rating breakdown 2,047 reviews
5 Stars
1,420
4 Stars
367
3 Stars
108
2 Stars
44
1 Star
108
89%of customers recommend this product.
(
1,178 out of
1,331)
Customer Reviews for GE - 4.5 Cu. Ft. Top Load Washer with Water Level Control, Deep Fill, Quick Wash, and Glass Lid - Diamond Gray
Customer Rating
5
Great Washer
on October 12, 2025
Posted by: The Happy Customer
from Ohio
[This review was collected as part of a promotion.] Great washer! We are very pleased and look forward to loads and loads of fun!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on October 13, 2025
Posted by: General Electric Washer 2
[This review was collected as part of a promotion.] I like having the ability to select the water level myself. That is the main reason that I bought this model.
Response from geappliances.comBy Diego, GE_Appliances, November 7, 2025
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the flexibility of choosing your own water level for each load.
The water level control and Eco Cold settings are designed to give you the perfect balance of performance and efficiency, providing a thorough clean while helping reduce energy use.
We are confident your unit will serve you well for many years to come.
The water level control and Eco Cold settings are designed to give you the perfect balance of performance and efficiency, providing a thorough clean while helping reduce energy use.
We are confident your unit will serve you well for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money.. you will regret it.
on October 13, 2025
Posted by: Jbrodgers
This washing machine does not get clothes clean. I have literally had to take clothes washed in it to a laundry mat to get them clean. It has no agitation so it's like dipping clothes in water and then spinning the water off. Worst purchase I have ever made.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, October 15, 2025
We are more than happy to provide guidance with this washer. To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. It is also imperative to keep the lid closed during the wash cycle. We have also provided some additional troubleshooting tips for the cleaning performance here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken Agitator Screw on 2yo Machine
on October 13, 2025
Posted by: Jake171
[This review was collected as part of a promotion.] Unit is just over two years old. No prior problems util one wash I find agitator dislodged. Take it out and hear something jiggling inside. Find a broken 1/4 inch screw holding the entire agitator assembly into the transmission, rusted and broken. The other part is broken off in the heavy transmission gear. Can’t be removed. Replacing transmission - cost and labor -basically the cost of a new machine. Horrible design flaw. Seems like not an uncommon problem. Should have been recalled.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 15, 2025
We'd like to help out with the agitator assembly. We recommend scheduling service with our Bodewell team. We're confident that they will be able to get this resolved. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Experience
on October 14, 2025
Posted by: Regular Dude
This washer did not hold up well for me. I've owned for 13 months and the tub interior got scratched up and is now rusting, ruining the last batch of clothes I washed. Warranty lasts only 1 year and the tub is not sold as a replacement part meaning I need to buy a new washer...
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 15, 2025
We want to help you with your washer. We recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Pool water levels
on October 15, 2025
Posted by: kbur6
I am not happy with this washer, the water levels does not fill to what I have it set at. I washed queen sheet the other day, I chose, "max level" , the sheets didn't even get covered with water, I had to add water with a pale.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, October 16, 2025
We would like to clarify some information regarding the water level of your washer. The Department of Energy (DOE) sets standards for Washer water usage. Over the years, the amount of allowable water usage has been reduced. With Washers using less water and energy, you will no longer see a wash basket full of water. Most Washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
We don't recommend manually adding more water to the Washer. This model has a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
We don't recommend manually adding more water to the Washer. This model has a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not sure what to think
on October 16, 2025
Posted by: Taysiq
from California
[This review was collected as part of a promotion.] I like the washer while washing everyday clothes but when it comes to light comforters putting one in at a time makes it go off balance. It seems like it needs two in the drum to balance it out but I'm not sure if that would be to heavy. I'm also not sure how much weight in clothes it can handle and if the weight is when in wet or dry. Also the deep fill option is not available on the normal and bulky cycles.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, October 16, 2025
We are glad to assist with the operation of your washer. Most large comforters and blankets will wash properly in our washers, as long as the comforter fits below the balance ring of the washer tub and is not stuffed into the tub tightly.
You may also want to make sure the unit is level. The washer needs to be level and sitting on a good, solid floor. To level, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. If the unit continues to get off balance, you may need to stop the machine and redistribute the load.
A washer is not limited in practical terms by the pounds or weight of clothes it can wash. It is limited by the volume of clothes that can be put in the machine. Ex. A down comforter can fill the entire machine but weigh very little, while blue jeans are heavy but is typically a smaller load. To determine the proper amount of clothes the washer can handle, they should fit below the balance ring of the washer tub and not be stuffed too tightly.
The deep fill option can be used on the bulky/bedding cycle, casual cycle, delicates, active wear, plus more. This feature is recommended for special case loads only, not for typical use. We recommend referring to pages 8-9 of the manual to view a breakdown of the different options and cycles:
https://products-salsify.geappliances.com/image/upload/s--BpenU6QG--/hjtwbmgoskzquena3wev.pdf
You may also want to make sure the unit is level. The washer needs to be level and sitting on a good, solid floor. To level, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. If the unit continues to get off balance, you may need to stop the machine and redistribute the load.
A washer is not limited in practical terms by the pounds or weight of clothes it can wash. It is limited by the volume of clothes that can be put in the machine. Ex. A down comforter can fill the entire machine but weigh very little, while blue jeans are heavy but is typically a smaller load. To determine the proper amount of clothes the washer can handle, they should fit below the balance ring of the washer tub and not be stuffed too tightly.
The deep fill option can be used on the bulky/bedding cycle, casual cycle, delicates, active wear, plus more. This feature is recommended for special case loads only, not for typical use. We recommend referring to pages 8-9 of the manual to view a breakdown of the different options and cycles:
https://products-salsify.geappliances.com/image/upload/s--BpenU6QG--/hjtwbmgoskzquena3wev.pdf
Written by a customer while visiting geappliances.com
Customer Rating
5
washer and dryer
on October 17, 2025
Posted by: beob
[This review was collected as part of a promotion.] love my new washer and dryer. have never had GE before.
Written by a customer while visiting geappliances.com