Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(1,924 Reviews)
Rating breakdown 1,924 reviews
5 Stars
1,347
4 Stars
341
3 Stars
100
2 Stars
42
1 Star
94
89%of customers recommend this product.
(
1,107 out of
1,244)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
1
Broken Agitator Screw on 2yo Machine
on October 13, 2025
Posted by: Jake171
[This review was collected as part of a promotion.] Unit is just over two years old. No prior problems util one wash I find agitator dislodged. Take it out and hear something jiggling inside. Find a broken 1/4 inch screw holding the entire agitator assembly into the transmission, rusted and broken. The other part is broken off in the heavy transmission gear. Can’t be removed. Replacing transmission - cost and labor -basically the cost of a new machine. Horrible design flaw. Seems like not an uncommon problem. Should have been recalled.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 15, 2025
We'd like to help out with the agitator assembly. We recommend scheduling service with our Bodewell team. We're confident that they will be able to get this resolved. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Experience
on October 14, 2025
Posted by: Regular Dude
This washer did not hold up well for me. I've owned for 13 months and the tub interior got scratched up and is now rusting, ruining the last batch of clothes I washed. Warranty lasts only 1 year and the tub is not sold as a replacement part meaning I need to buy a new washer...
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 15, 2025
We want to help you with your washer. We recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Pool water levels
on October 15, 2025
Posted by: kbur6
I am not happy with this washer, the water levels does not fill to what I have it set at. I washed queen sheet the other day, I chose, "max level" , the sheets didn't even get covered with water, I had to add water with a pale.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, October 16, 2025
We would like to clarify some information regarding the water level of your washer. The Department of Energy (DOE) sets standards for Washer water usage. Over the years, the amount of allowable water usage has been reduced. With Washers using less water and energy, you will no longer see a wash basket full of water. Most Washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
We don't recommend manually adding more water to the Washer. This model has a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
We don't recommend manually adding more water to the Washer. This model has a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not sure what to think
on October 16, 2025
Posted by: Taysiq
from California
[This review was collected as part of a promotion.] I like the washer while washing everyday clothes but when it comes to light comforters putting one in at a time makes it go off balance. It seems like it needs two in the drum to balance it out but I'm not sure if that would be to heavy. I'm also not sure how much weight in clothes it can handle and if the weight is when in wet or dry. Also the deep fill option is not available on the normal and bulky cycles.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, October 16, 2025
We are glad to assist with the operation of your washer. Most large comforters and blankets will wash properly in our washers, as long as the comforter fits below the balance ring of the washer tub and is not stuffed into the tub tightly.
You may also want to make sure the unit is level. The washer needs to be level and sitting on a good, solid floor. To level, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. If the unit continues to get off balance, you may need to stop the machine and redistribute the load.
A washer is not limited in practical terms by the pounds or weight of clothes it can wash. It is limited by the volume of clothes that can be put in the machine. Ex. A down comforter can fill the entire machine but weigh very little, while blue jeans are heavy but is typically a smaller load. To determine the proper amount of clothes the washer can handle, they should fit below the balance ring of the washer tub and not be stuffed too tightly.
The deep fill option can be used on the bulky/bedding cycle, casual cycle, delicates, active wear, plus more. This feature is recommended for special case loads only, not for typical use. We recommend referring to pages 8-9 of the manual to view a breakdown of the different options and cycles:
https://products-salsify.geappliances.com/image/upload/s--BpenU6QG--/hjtwbmgoskzquena3wev.pdf
You may also want to make sure the unit is level. The washer needs to be level and sitting on a good, solid floor. To level, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. If the unit continues to get off balance, you may need to stop the machine and redistribute the load.
A washer is not limited in practical terms by the pounds or weight of clothes it can wash. It is limited by the volume of clothes that can be put in the machine. Ex. A down comforter can fill the entire machine but weigh very little, while blue jeans are heavy but is typically a smaller load. To determine the proper amount of clothes the washer can handle, they should fit below the balance ring of the washer tub and not be stuffed too tightly.
The deep fill option can be used on the bulky/bedding cycle, casual cycle, delicates, active wear, plus more. This feature is recommended for special case loads only, not for typical use. We recommend referring to pages 8-9 of the manual to view a breakdown of the different options and cycles:
https://products-salsify.geappliances.com/image/upload/s--BpenU6QG--/hjtwbmgoskzquena3wev.pdf
Written by a customer while visiting geappliances.com
Customer Rating
5
washer and dryer
on October 17, 2025
Posted by: beob
[This review was collected as part of a promotion.] love my new washer and dryer. have never had GE before.
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Washer
on October 17, 2025
Posted by: Kygranny
from tennessee
[This review was collected as part of a promotion.] So far o love my washer, however I will say it is a little noisier than I would have wanted.
I don’t like that there is a tray for the fabric dispenser butno control of the fabric dispenser, instead you have to use the top of the agitator.
I don’t like that there is a tray for the fabric dispenser butno control of the fabric dispenser, instead you have to use the top of the agitator.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer
on October 19, 2025
Posted by: Franky69
[This review was collected as part of a promotion.] We love the capacity, the performance and low noise. The control and cycles is one of the great features. This washer has turned to be a great product
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
GE washer
on October 19, 2025
Posted by: Bluewood
from Arizona
[This review was collected as part of a promotion.] Machine seems to be easy to use. Was a bit disappointed in the noise level while washing.
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com