Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Average customer rating
4.5
(1,930 Reviews)
Rating breakdown 1,930 reviews
5 Stars
1,352
4 Stars
341
3 Stars
101
2 Stars
42
1 Star
94
89%of customers recommend this product.
(
1,113 out of
1,250)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Water Level Control - Diamond Gray
Customer Rating
4
A little noisy
on December 3, 2024
Posted by: HJPR
I've only had the machine for a few days, but my only issue is how loud it is. The features on this model are just what I wanted. Again, noise is the issue.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a good washer
on December 7, 2024
Posted by: Anonymous 15
Washer cancels too much. Tried multiple cycles but stills ends up cancelling load before finishing a cycle. I can’t fully wash my clothes even after trying 2-3 times.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 30, 2024
We'd like to help out with your washer stopping mid-cycle. We recommend trying an electronic reset, which can be done by removing the power cord for 2-3 minutes, then plugging it back in. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t work
on December 10, 2024
Posted by: Bad5
Broke in 5 days. Got it delivered on Dec 3 and by Dec 8th it stopped working. Terrible so far.
Response from geappliances.comBy Adrian, GE_Appliances, January 2, 2025
We see that you are working with one of our agents to get a technician out to your home, and we are confident that they will get your washer back up and running as soon as possible. If any additional assistance is needed, we're always here to help.
Written by a customer while visiting geappliances.com
Customer Rating
4
Ge washer
on December 10, 2024
Posted by: Rudy washer
from Philadelphia
Washer does good with washing the clothes. Just have to make sure the clothes are well balanced.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
New Machine Broken
on December 16, 2024
Posted by: madowner
Product deep fill function not working after 8-10 loads
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kyle GE_Appliances, January 3, 2025
The Deep Fill selection button on the GTW585BSVWS is a dual-function button and it allows you to choose between adding an additional 3 gallons of water to the wash cycle or up to a full 26 gallons. To choose the deepest fill level possible, press and hold the Deep Fill button for 3 seconds. More information on the Deep Fill option can be found on page 14 of the owner's manual and in the article linked below.
https://products-salsify.geappliances.com/image/upload/s--rrAuvodJ--/26a400966ca12ff0fc3d67c4f40da531875152ce.pdf
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718
If you feel your washer is not using the appropriate amount of water after reviewing the resources above, we recommend service. You can schedule service here (https://www.geappliances.com/ge/service-and-support/service.htm) or by calling 1-800-GECares (1-800-432-2737).
https://products-salsify.geappliances.com/image/upload/s--rrAuvodJ--/26a400966ca12ff0fc3d67c4f40da531875152ce.pdf
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718
If you feel your washer is not using the appropriate amount of water after reviewing the resources above, we recommend service. You can schedule service here (https://www.geappliances.com/ge/service-and-support/service.htm) or by calling 1-800-GECares (1-800-432-2737).
Written by a customer while visiting geappliances.com
Customer Rating
4
Pleased with product
on December 16, 2024
Posted by: jackiebarabe
from FL
So far, so good! Founfd Geek Squad very unhelpful!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features, kinda loud
on December 19, 2024
Posted by: Timothy Loz
from Castle Rock Colorado
So far so good. We really like the controls and how we can control the water level, although it does also have an auto water level feature. My only complaint is it's a bit loud when washing. The agitator is noisy. Otherwise, we hope it'll serve us for a long time.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
George Jetson's Dream Machine
on December 21, 2024
Posted by: Stan2313
from Edgewater, Florida
I love the old fashioned mechanical switches, but this is the digital era. With the digital selections on this washer there has to be hundreds of options available. I bought the extended warranty (just for the computer controller, as a just in case option). That being said, look around at all the digital equipment that lasts a long time with little to no issues (yes there are exceptions, but if they fail, that usually happens within a short time following purchase and are covered by the manufacturers warranty) The tub on this unit is huge and easily susceptible to being put off balance during the spin cycle with large loads. That being said, the unit appears to have the ability to sense the off balance condition and attempts to self correct the condition. IF I had to do it over I would buy a GE front load washer where both ends of the drum are secured.
I would recommend this to a friend!
Features
5
Performance
3
Quality
5
Value
5
Written by a customer while visiting geappliances.com