Customer Reviews for GE - 7.4 Gas Dryer with Sensor Dry - Diamond Gray
Customer Rating
1
horrible dryer
on July 13, 2025
Posted by: unsatisfied Joe H
from Arlington, Va.
I just had this dryer installed yesterday 7/12/25 , not only is there a metal scraping sound as the drum turns but it doesn't dry my clothes. Three separate loads of laundry and not one has been dry at the end of the cycle. After 79 minute of drying time there were still damp spots all through out the clothes. This is a horrible machine.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, July 17, 2025
We'd like to lend a hand with your dryer. Foreign objects caught in the drum front seal and worn or loose drum slides can cause a metal scraping noise as the drum rotates. We recommend you contact service to check it out. You can schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
When clothes are taking a long time to dry or do not seem to be drying at all, it can be due to the venting, cleaning and operation, or other causes. Please see the troubleshooting tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
Unfortunately the dryer we have purchased is very loud. We bought it because our previous LG stopped spinning and we didn’t have time to wait for a repairman. The loud noise comes and goes and the salesman stopped by to check on it and said he believes the drum is off level. He said we could bring it back and he would repair it in his shop but we haven’t had time within the past two weeks and our laundry room wasn’t large enough to disassemble it. Besides that, I think it’s a great appliance, however I have to give it the rating based on my experience.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Diego, GE_Appliances, June 17, 2025
We would like to provide some troubleshooting for the sound performance of your dryer. We recommend checking if the unit is leveled correctly to the floor, for additional details you can visit page 16 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--BY4ieO1N--/yppnc3ffo7zkfp91lbcs.pdf
Additionally, we recommend moving the unit to an even floor space.
If your issue persists after troubleshooting and further help is needed, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
The dryer works, but it does take a bit longer to dry the clothes.
Response from geappliances.comBy Tierra, GE_Appliances, June 11, 2025
We'd like to assist you with your dryer. There are a few possible causes that may interfere with proper drying of a load, such as a venting issue or cleaning and operation. We recommend referring to the link below for guidance: