We are sorry to hear that your dryer is not operating as expected. Drying performance will vary based on multiple factors such as the size of the load, the type of fabric (cottons hold more water than synthetics), the wetness of the clothes and the condition of your exhaust ventilation. Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. We recommend the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. We don't recommend the use of flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. We also advise removing and cleaning the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen. We have provided some additional troubleshooting tips to help with the drying of your items here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058