Customer Reviews for GE - 7.4 Cu. Ft. Electric Dryer with Sensor Dry - Diamond Gray
Customer Rating
1
Does not dry completely
on March 20, 2024
Posted by: Bill in Oregon
Does not fully dry a mixed load of laundry in the sensor dry mode regardless of what settings I put it on. It also doesn't support wrinkle care.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 20, 2024
We'd like to assist you with the sensor dry mode and wrinkle care on your dryer. If clothes are taking a long time to dry, we suggest sorting the cycle load and referring to this link for troubleshooting steps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
To use the wrinkle care feature, we recommend referring to page 8 of the manual at this link: https://products-salsify.geappliances.com/image/upload/s--a7M0_lTt--/6559c8a1af5cf7016c6def08772592044ddf07ac.pdf?_ga=2.61194796.180841543.1710772419-1676878804.1700237661
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
After 3 weeks, all seems good. Our old GE was 16 years old, so we'll certainly hope for many years with the new one. So many new features and settings, but all of them well-explained in the manual
"It takes more than two hours to dry a load of lightweight clothes."
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 21, 2024
We are more than happy to help you with your new dryer. Dryer times can be based on multiple factors. Depending on your load, a drying time of 2 hours is not abnormal. We recommend viewing some drying tips at the link below to help with the drying of certain loads.
Really like this dryer. It is simple and easy to use and has a good capacity. I like that you can set your default programming options for the cycle easily at the machine for when I like to change what it came set as. I also really like the delay feature, it is awesome for timing out electricity time of use to use electricity during off peak hours when it is cheaper, and also to postpone additional noise, although it is relatively quiet. Seems to be a good all around unit.
So far the brand new dryer continues not to work. Repair came and replaced a velt but still not working. Calling warranty repair again tomorrow.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2024
We are so sorry that your new dryer is not working even after the service repair. We strongly encourage you to schedule another service appointment with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm