Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Custom Panel Ready
Average customer rating
4.3
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
98
4 Stars
17
3 Stars
8
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
112 out of
135)
Customer Reviews for KitchenAid - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Custom Panel Ready
Customer Rating
1
Either a lemon or bad quality
on September 27, 2018
Posted by: broken dishwasher
from wichita, KS
Gender:Female
I have had this dishwasher for 9 months and the tracks have fallen off the wall, the top rack has fallen. There is rust in my new dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Social Care, October 2, 2018
broken dishwasher:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
KitchenAid Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Long Cycles Poor Cleaning
on March 17, 2020
Posted by: Chris202
from Dearborn Heights, MI
This dishwasher runs for a very long time using the ProWash cycle and dishes do not come out that clean. My previous dishwasher ran for a much shorter time and cleaned much better. I removed the third rack in that it severely limits the capacity of the upper rack and is difficult to slide in. Sure it is energy efficient, but thats a poor trade off for poor cleaning. I rinse my dishes, so there should not be a problem. It is also loud when filling.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nimtzka, Social Care Team, March 18, 2020
Hello Chris202, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
works well and looks good
on June 4, 2020
Posted by: BrendaKS
from Kansas City
[This review was collected as part of a promotion.] We had an older panel-ready KitchenAide from 2005, and we replaced it with this one. With an experienced installer, our old panel fit just fine. The new dishwasher did stick out a bit and some padding behind the dishwasher had to be removed to make it fit flush like our older one. We've had this dishwasher for a bit now. This dishwasher is quiet, cleans the dishes really well. I love the ProClean option which lets the dishwasher decide what level of cleaning the dishes need; so far it has worked really well. We still haven't gotten the hang of loading it, so we run it often since we don't know how to fit more in. Our large plates load at a slant, which probably helps with cleaning. Dishes always come out clean and dry, even the plastics on the top shelf. There is a light in the dishwasher which is kind of nice. If you keep in the third top rack, the middle rack can't handle taller glasses or water bottles, etc., so that's a bit of a trade-off. The silverware holder on the newer dishwasher holds a lot of silverware--but our table knives kept flopping over instead of standing up; we put the cutlery holder from our old dishwasher in the new one instead, and like that better. Our only real dislike of this dishwasher is that there is an alarm noise when the dishwasher is done, which cannot be disabled. We turned off all other noises, but the "essential" ones can't be turned off--apparently the dishes being done is an "essential" alarm. It has woken us up in the middle of the night when we run the dishwasher while we sleep; we have to keep our bedroom door closed to not hear the alarm. There is a blue light you can see when it is washing, a red light when it is drying, and a white light when it is done, which is helpful---the alarm when done not so much. Actually we really like this dishwasher; we are happy with how it looks, how quiet it is and how well things are cleaned. Thrilled our old panel fit.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Super quiet and great features!
on November 12, 2020
Posted by: Kitchen Aid believer 55!
from Holland, Ohio
[This review was collected as part of a promotion.] I have had kitchen aid appliances for many many years. My mom swore by kitchen aid and I in turn have loved their products!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Plastic Everywhere
on February 26, 2016
Posted by: Aeson
from Jacksonville, FL
Verified Purchase:No
[This review was collected as part of a promotion.] I built a kitchen around these specific appliances with custom doors. This dishwasher did not last 2 years. There are several plastic connections that break off, and now the top rack is in a closet. Also the silverware holder is a disaster - more poorly designed broken plastic. Look for reviews from customers that have had this more than a year.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Hello Aeson, thank you for contacting KitchenAid regarding your dishwasher concern. We are happy to look into your concerns but we will need your model and serial number, your address, your Review ID: 78966150, and date of purchase emailed to NAR_CustomerSolutions@KitchenAid.com . Thank you, Jordan The KitchenAid Review Team
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Unimpressive, quality
on February 27, 2018
Posted by: Gman3
from Maryland
Gender:Male
[This review was collected as part of a promotion.] Adjustable lock tabs on sliding bracket for plates doesn’t actual engage, it won’t hold a position, Washer is very quiet until the cycle is complete when smoke alarm sounding buzzer goes off at 68db well over specs. No option to disable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, sct , March 1, 2018
Thanks for the review. In the Use and Care Guide, there are steps on how to disable the tones on the Dishwasher. Please refer to page 12 for your reference. Hope this helps!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cleans great!
on March 8, 2018
Posted by: Dolly Madison
from Bakersfield
Gender:Female
[This review was collected as part of a promotion.] Great dishwasher! Cleans very well & is incredibly quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Already leaking.
on August 6, 2019
Posted by: RF1980
[This review was collected as part of a promotion.] Finicky operation and it has now leaked all over my hardwoods. Less than one year old.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, August 7, 2019
Hello RF1980, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com