Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Custom Panel Ready
Average customer rating
4.3
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
98
4 Stars
17
3 Stars
8
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
112 out of
135)
Customer Reviews for KitchenAid - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Custom Panel Ready
Customer Rating
1
Poorest Quality Yet
on May 16, 2018
Posted by: JamochaRocks
from Frederick, MD
Gender:Male
On my second "brand new" kitchenaid dishwasher in three weeks and have yet to get one of them to finish a cycle. The first one ran for 10 minutes, even after having most of the parts replaced. The second just overfills the unit and end the cycle full of soapy water. Extremely poor quality control. Also suggest you take a plate and glass with you. Normal size plates will not allow the top rack to be set at the lowest setting without the spray bar hitting the plates. Funny how they ask one to review performance items as part of the review. Have not been able to get that far out of the box, ON TWO UNITS.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BESSFR, Social Care , May 17, 2018
Hello JamochaRocks, thank you for contacting KitchenAid regarding your Dishwasher concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (JamochaRocks), your Review ID Number (207056963), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke after year and a half.
on January 30, 2020
Posted by: David 1000
from Orange County CA
Worked great for the first year and a half. Food particles starting appearing on the clean dishes and recirculation pump is knocking. I thought no problem, it must have at least a three year warranty. Nope. One year and then just electronics and dish racks. If I would have known it had a self cleaning filter that would fail, I never would have purchased this model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy grangn, social care, January 31, 2020
Hello David , thank you for your review. We sincerely apologize for the concerns with your dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Posted by: MBE
from Knoxville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm so disappointed in this product. I ordered a panel ready kitchen aid that had the special water bottle cleaning system... It was supposed to be the top of the line dishwasher. After it was installed we realized the special water bottle feature had been "phased out" in the panel ready design. Not only were we not notified before installation the distributor we purchased the product from wasn't made aware either. So, I over paid for a product that they do not make anylonger. Additionally there is a tray at the top of the glass shelf where you can lay additional long knives, spatulas, spoons etc, that don't fit in the silverware basket. The height is so minimal that most spoons and spatulas don't fit in the shelf. This features eliminates the space for tall glasses to fit in the top shelf...much less a water bottle. Over priced, smoke and mirror product. Would opt for a lower prices, more basic model where the features actually are benefitial.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Hello MBE:
Thank you for taking the time to write regarding your Maytag dishwasher. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your dishwasher, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Thank you for taking the time to write regarding your Maytag dishwasher. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your dishwasher, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
It was good until...
on January 12, 2019
Posted by: Kala
from Courtenay, B.C.
Gender:Female
I bought this KDTM504EPA dishwasher in Aug 2015. I liked it very much at first, cleaned great, vert quiet, versatile to load but started having mechanical problems before the first year was up. The circular heater element in the bottom warped up so badly , the 3 arm sprayer would rub it. This was replaced under warranty but the new one did the same thing so we ended up having to wire it down to avoid scraping the arm again ( no warranty this time). Now it is flooding all over the kitchen floor. Opening the acess panel we found that water is freely shooting out of the pump. Looks like a new pump costs over $200 and that doesn’t include labor.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BROADBN, CASOCIALCARE, February 19, 2019
Hey, Kala. We are so sorry to see that you are experiencing these concerns with your dishwasher. We understand this can be frustrating. We would be glad to help research this for you. Please send an email to canadasocial@kitchenaid.com. Please include your best contact number and the reference ID 214369648. We look forward to hearing from you. Thank you - Brittany
Written by a customer while visiting kitchenaid.com
Posted by: My grandchildren call me "RuRu"
from Chappaqua, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dishwasher is so quiet, I don't know it is on. It also seems to have some of those Keebler elves inside telling it the amount of dirt and scrubbing needed. Every load (light, medium, heavy) seems to come out perfectly. The cycle might take a little longer than I expected, but for the consistent cleaning results, it is worth it. Lastly, I really like how the inside is configured. I seem to find a really good spot for different shapes and sizes. And I love the silverware tray at the top. It is easy to use and, unlike when silverware is thrown into cup-size bins, fork tines and other pieces are clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Ursula
from Chesterland, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] After owning a previous Kitchen Aid dishwasher for almost 20 years, I was pleasantly surprised at the efficiency of my new one. The only problem I have is with the installation.They told me you had changed the design so the hoses are now mounted on the left side. Therefore, I have a large gap on the left side of the unit itself while the right side is flush against the cabinet. I am trying to figure out how to make it look central in the slot between the cabinets, but so far I can't figure out how to do it. I hired a plumber, but they told me there was nothing they could do other than tear out cabinets, which I do not want to do.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great first impression
on December 19, 2017
Posted by: Neil1945
from Boston, MA, United States
Gender:Male
[This review was collected as part of a promotion.] Had it for a week and have run several loads. Cleaning and drying performance is excellent. We even used the pot scrubber mode. Noise level as reported by others is very low.
Still getting use to loading it. The third rack gets in the way if you have tall glasses and plates that require the upper rack be on it's upper position. The supplemental upper rack basket takes away valuable real estate ad was quickly removed. The silverware bin with the different sized openings allows you to load it so that flatware does not nest and thereby not get cleaned.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
WIll quickly be your favourite appliance!
on January 30, 2018
Posted by: Honest Employee
from Toronto
Gender:Female
Full disclosure - I'm a Whirlpool employee. I don't often post reviews but this dishwasher is a game changer.
FIrst, it's so quiet that you don't know it's even running. You can run it in the middle of your open concept kitchen and it won't disrupt your life.
Second, it gets dishes spotless and DRY. You never have to use a dish towel to soak up those last bits of water.
Third, the rack flexibility is amazing. Move them up, down, and all around. Everything will fit.
I've had it for about a year and it's running just as well as it did on day 1. You will not regret this investment in your kitchen. It's not inexpensive, but it's so worth it.
FIrst, it's so quiet that you don't know it's even running. You can run it in the middle of your open concept kitchen and it won't disrupt your life.
Second, it gets dishes spotless and DRY. You never have to use a dish towel to soak up those last bits of water.
Third, the rack flexibility is amazing. Move them up, down, and all around. Everything will fit.
I've had it for about a year and it's running just as well as it did on day 1. You will not regret this investment in your kitchen. It's not inexpensive, but it's so worth it.
I would recommend this to a friend!
Response from kitchenaid.comBy Social Care, February 5, 2018
Hi there. Thank you for your review! We are very happy to hear one of our own is a true KitchenAid fan. We hope you continue to enjoy your dishwasher.
Written by a customer while visiting kitchenaid.com