Customer reviews from bestwayusa.com
Bestway - Power Steel 14' Above Ground Pool Set
Average customer rating
2.6
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
3
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
6
31%of customers recommend this product.
(
4 out of
13)
Customer Reviews for Bestway - Power Steel 14' Above Ground Pool Set
Posted by: hunterkris
from Denver, CO
Gender:Female
Verified Purchase:Yes
We LOVE the pool.
It is maybe better than expected.
However, getting it set up was a different story. These "instructions" are less than helpfully instructional. Watching a few youtube videos made it really easy to get it set up.
It is maybe better than expected.
However, getting it set up was a different story. These "instructions" are less than helpfully instructional. Watching a few youtube videos made it really easy to get it set up.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Disappointed
on August 26, 2023
Posted by: Ellis35
from Michigan
Put the pool up 7/27/23. Started noting little tiny rust dots within the first week. Took it down today after it was used for just 4 weeks and there is rust all throughout the areas where the bars connect. We did what manual recommended to prevent rust but here we are after just 1 month of use. I don’t expect this to last much more than one or 2 seasons. Very disappointed . Also, the liner started to look like it was coming undone about 2weeks in. The pump was so bad we had to buy a new one within the first week. This was an incredibly expensive endeavor considering cost of pool, new pump, leveling the ground, landscaping, chemicals and misc odds and ends to have the most important part last maybe one season. I will buy intex next time.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, August 30, 2023
Hello, we are very sorry to hear that your pool's frame has began to rust. If you have any questions Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Rusted in 3 years
on August 26, 2023
Posted by: Ranger
from Rowlett Texas
Gender:Male
Legs rusted out in 2 1/2 years, the rest has all started rusting in 3 years. For the money I spent and their advertising won't rust I believe false advertising happen.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, August 30, 2023
Hello, We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Posted by: Dani87
from Baltimore, MD
Gender:Female
Verified Purchase:Yes
I bought this a few months back and it is great! Set up was easy with 1 person but would be even better with 2. Be careful as the parts get hot in the sun while installing! The pool liner is great quality and I don't foresee any issues with it holding up over time. I saw previous reviews of the poles getting rusty so I will take it apart this winter and spray all of the metal with rustoleum to help make it last longer! Overall great product for the price! I have spent almost every day in the pool and the dogs love it as well!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Cover
on September 11, 2023
Posted by: Amy18
from Michigan
Gender:Female
Disappointed having to clean the pool on a daily basis and hassle with the cover the cover seems a wee bit to small that soon as you get one side done and work on the other side the side that you just finished pulls off. Extremely frustrating. Extremely disappointed
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, September 12, 2023
Hello, we're sorry to hear you are disappointed with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Perfect for us
on June 4, 2025
Posted by: Poolster
from Lewiston Me
Gender:Female
I bought this 2 years ago. My first pool ever. Never any problems easy set up easy take down , cleans easily . We have three young adults and us . Great for a sm back yard party. Perfect for our family !!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com