Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
190
4 Stars
94
3 Stars
39
2 Stars
16
1 Star
23
80%of customers recommend this product.
(
179 out of
224)
Customer Reviews for Whirlpool - 36 in. Wide 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Customer Rating
3
over all good fridge
on October 15, 2026
Posted by: airplane74
[This review was collected as part of a promotion.] the fridge is over all good however when the doors/brackets where installed the left fridge door bracket is low and the freezer door hit the bracket evetime it is open and closed.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Failed within three months, long wait for service.
on October 15, 2026
Posted by: Don’t buy it 234
[This review was collected as part of a promotion.] Purchased less than three months ago. The icemaker has stopped freezing the water and instead thaws the ice. We were able to reset it twice. Now the entire fridge is out, and whirlpool won’t send someone out for two weeks to look at it. We are using coolers to try to keep food cold. We own quite a few rentals and quit buying Whirlpool because they always seem to fail sooner than they should. We won’t buy another one after the bad service experience. Two weeks is too long to be without a fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 16, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice maker in your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25308646, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25308646, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love it!
on October 15, 2026
Posted by: PeterJ85
[This review was collected as part of a promotion.] This has been a great unit. The only issues we had initially was the ice machine but it was covered by manufacturer warranty.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Needed a quick replacement, has some quirks
on October 15, 2026
Posted by: ScottP1028
[This review was collected as part of a promotion.] Refrigerator performs well in cooling and freezing, but has some quirky ergonomics. Touch the inside of the left door as you are opening it and you get a sudden chime, display changes and sometimes the units change from F to C. The left door, which contains the icemaker, will not stay open on its own, always moves to 60% closed unless it is held open. Not sure why the hinge doesn't have a stay open spot, but it doesn't work.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator review
on October 15, 2026
Posted by: tnkks5
[This review was collected as part of a promotion.] 1. There is no drip tray and there doesn't seem to be one available.
2. The doors have to be pushed closed. They do not shut on their own.
3. The outside finish is duller than most.
4. It is unexpectedly made in China.
5. Product performance is otherwise good.
2. The doors have to be pushed closed. They do not shut on their own.
3. The outside finish is duller than most.
4. It is unexpectedly made in China.
5. Product performance is otherwise good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great unit
on October 15, 2026
Posted by: Jr benson
[This review was collected as part of a promotion.] could use a larger your ice section runs on Ice pretty fast if you drink a lot of water like or ice section runs on Ice pretty fast if you drink a lot of water like I do it's a great unit so
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Simplicity is my name
on October 6, 2026
Posted by: sandra
from Maple, Ontario
(This review was collected as part of a promotion.) In conjunction with the other Whirlpool appliances in my h0use, I am glad I made this purchase. I love the features of the fridge and it looks great. The fridge is functioning great. The workman came to look at my previous old fridge said it was a great buy. Lots of storage space, I wondered how I functioned without this brand appliance before now.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
A Few Positives, Mostly Negatives
on September 16, 2026
Posted by: JackPine2728
I honestly feel bad giving this appliance only a 3-star review. On the plus side, it has generous internal capacity, especially with the compact in-the-door ice maker. It's got a beautiful exterior finish, maintains the temperature well and is very quiet. However, the unit we were delivered and returned had multiple issues:
1. The left-hand door was difficult to keep in the open position - it wanted to close on its own.
2. Only the middle two shelves can be height-adjusted, and only a limited amount.
3. The upper shelf is fixed-position and can only store items smaller, less tall items.
4. The interior lighting gets blocked if you pack the fridge, making it harder to find items.
5. There was something wrong with the water filtration on our unit. Despite running at least five gallons of water through the filter that came with the fridge, the water had a plastic-like taste/odor that was extremely unpleasant.
6. Ice production was subpar, to say the least. The unit barely produced any ice over the 8 days we had it before it was returned. It finally managed to fill half the ice bin right before they came to get it.
1. The left-hand door was difficult to keep in the open position - it wanted to close on its own.
2. Only the middle two shelves can be height-adjusted, and only a limited amount.
3. The upper shelf is fixed-position and can only store items smaller, less tall items.
4. The interior lighting gets blocked if you pack the fridge, making it harder to find items.
5. There was something wrong with the water filtration on our unit. Despite running at least five gallons of water through the filter that came with the fridge, the water had a plastic-like taste/odor that was extremely unpleasant.
6. Ice production was subpar, to say the least. The unit barely produced any ice over the 8 days we had it before it was returned. It finally managed to fill half the ice bin right before they came to get it.
We have used Whirlpool products for years, including refrigerators, stoves, microwaves, dishwashers and washers/dryers. Our dishwasher is 16 years old and still performs like new. Our microwave lasted almost 12 years through very harsh family use, and we replaced it with another Whirlpool that works great and has great features. This fridge, however, was a complete disappointment, I am sorry to say. I gave it 3-stars due to the generous capacity, nice exterior finish and quite operation. However, it is definitely a fail on the items listed above. We have gone with a different brand because we were concerned any other model we got would be no better.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com