Customer reviews from whirlpool.com
Whirlpool - 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
111
4 Stars
45
3 Stars
25
2 Stars
10
1 Star
12
78%of customers recommend this product.
(
83 out of
107)
Customer Reviews for Whirlpool - 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Bad design!
on June 18, 2025
Posted by: Jenni B
from Dallas, TX
Left door doesn't stay open because of the ice maker in the door. It's too heavy. Therefore, in order to open deli drawer, you have to hold the left door open with your other hand. Bad design! Whirlpool said they would send someone out to fix it and no one has called me back to schedule in over a week!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 18, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 740461.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 740461.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Left door closes on you
on June 24, 2025
Posted by: JEWELS
[This review was collected as part of a promotion.] We ended up returning our fridge and buying a different one because the left door is was a self closing door and we didn't know that when we purchased it. It was very annoying as it would instantly close on your while you are trying to put things away or open the large drawers. I had to keep it open with my elbow, which was something I couldn't live with. Otherwise it was good. The interior shelving was made of cheaper thinner quality plastic than our older one. Overall wouldn't recommend due to the door style.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not cooling after 3 months
on September 28, 2025
Posted by: IceLoves
from Marlborough, MA
Bought in May. It’s September and broken already. Not cooling at all and we can’t contact anyone at whirlpool because it’s the weekend. Will report back once we make contact w whirlpool, as this fridge should be under warranty. Also- whirlpool website isn’t recognizing the model number, making this super frustrating.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 810707
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lasted 3 weeks before having problems
on October 12, 2025
Posted by: TravisL
from Amarillo, TX
[This review was collected as part of a promotion.] The fridge worked for 3 weeks before having problems. Now its displaying multiple error codes and not cooling properly. I have started an under warranty service request with the manufacturer, but they say the earliest they can look at it would be about a month. So now I have a brand new fridge that doesn't work properly and have to wait a month to get it looked at. This doesn't really inspire any confidence in the quality of this brand at all. Pretty sure this is the last Whirlpool appliance I will ever buy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425A0Ko5 or Direct Message on Instagram at http://spr.ly/6426A0Kog, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #820753.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor door design
on January 6, 2026
Posted by: BadRefer
from Eau Claire WI
[This review was collected as part of a promotion.] Doors do not close by themselves and you have to make an effort to ensure they are closed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. If you are experiencing issues with your refrigerator doors not swinging fully closed on their own, the "soft-closure" or "self-closure" feature is likely not operating as intended. This feature is designed for convenience, ensuring the doors automatically seal shut with just a gentle push.Were the Doors Removed During Installation or Service?
One of the most common reasons for the soft-closure feature to fail is an improper reinstallation of the refrigerator doors. For your convenience, the refrigerator doors are equipped with specialized bottom hinges that contain the door-closing mechanism.
Critical Removal Procedure:
For the door closers to function properly after reinstallation, the doors must be removed only when they are open to a precise 90-degree angle relative to the front of the refrigerator cabinet.
The Necessity of a Hinge Reset:|
If one or both doors were not positioned at this mandatory 90-degree angle when they were lifted or taken off the lower hinge pin, the internal spring mechanism within the bottom door hinge will become disengaged or misaligned. When this occurs, the critical tension required for the self-closure feature to operate is lost, preventing the door from automatically swinging shut. In this scenario, the bottom door hinge for the affected door(s) must be manually reset to restore the soft-closure functionality.
https://youtu.be/AhLyhBvUd5I
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 896937
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. If you are experiencing issues with your refrigerator doors not swinging fully closed on their own, the "soft-closure" or "self-closure" feature is likely not operating as intended. This feature is designed for convenience, ensuring the doors automatically seal shut with just a gentle push.Were the Doors Removed During Installation or Service?
One of the most common reasons for the soft-closure feature to fail is an improper reinstallation of the refrigerator doors. For your convenience, the refrigerator doors are equipped with specialized bottom hinges that contain the door-closing mechanism.
Critical Removal Procedure:
For the door closers to function properly after reinstallation, the doors must be removed only when they are open to a precise 90-degree angle relative to the front of the refrigerator cabinet.
The Necessity of a Hinge Reset:|
If one or both doors were not positioned at this mandatory 90-degree angle when they were lifted or taken off the lower hinge pin, the internal spring mechanism within the bottom door hinge will become disengaged or misaligned. When this occurs, the critical tension required for the self-closure feature to operate is lost, preventing the door from automatically swinging shut. In this scenario, the bottom door hinge for the affected door(s) must be manually reset to restore the soft-closure functionality.
https://youtu.be/AhLyhBvUd5I
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 896937
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the size
on July 8, 2025
Posted by: KRG93
from Corfu, NY
[This review was collected as part of a promotion.] Love our new fridge! It is huge and has so much space for our family of 5. We also love the pizza pocket in the freezer. The water spout and ice features work well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Will do a new review if we can fix, love the size.
on July 25, 2025
Posted by: darnells
from Chesapeake, VA.
We are having an issue with our left door not being able to stay open completely. The left door continues close on it's own. Tried leveling with no success. Also the freezer shelf seems to be really icy and cold, wasn't sure if that was the intention. There is also some sweating moisture from that area.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beware-No quick fix if parts needed
on July 28, 2025
Posted by: April25
from Louisville. Ky
[This review was collected as part of a promotion.] Fridge Ran for 50 days before the compressor gave out. Whirlpool won’t give a refund but can’t seem to find replacement part to repair fridge quickly so I’m without a fridge for at least 2 to 3 weeks before problem is solved.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 758760.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com