Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
190
4 Stars
94
3 Stars
39
2 Stars
16
1 Star
23
80%of customers recommend this product.
(
179 out of
224)
Customer Reviews for Whirlpool - 36 in. Wide 30 Cu. Ft. French Door Refrigerator with In-Door Water and Ice Maker - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Can I disable the Auto Door Closing feature?
on November 10, 2026
Posted by: jsm4
[This review was collected as part of a promotion.] Left hand door closes on it's own, even if it's opened all the way. I don't think this is a "feature" as the right hand door stays open no problem. Super annoying anytime you're trying to get things in/out of the refrigerator. Which is pretty much everytime you use it.
The water dispenser is insanely slow.
On the bright side, it keeps things cold. Woo-hoo.
The water dispenser is insanely slow.
On the bright side, it keeps things cold. Woo-hoo.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator door not staying open. Please see the following for some troubleshooting tips:
Possible Solutions
Is the refrigerator level?
Refrigerator doors use gravity to swing and stay put, but they can only do their job if the fridge is standing straight. If your fridge tilts forward or leans to one side, gravity pulls the door closed before you are ready. Balancing your fridge from front to back and side to side keeps the doors open when you need them to be. A properly leveled refrigerator helps ensure overall proper operation. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
Tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Learn how to use your phone to level household appliances.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25590545, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions
Is the refrigerator level?
Refrigerator doors use gravity to swing and stay put, but they can only do their job if the fridge is standing straight. If your fridge tilts forward or leans to one side, gravity pulls the door closed before you are ready. Balancing your fridge from front to back and side to side keeps the doors open when you need them to be. A properly leveled refrigerator helps ensure overall proper operation. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
Tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Learn how to use your phone to level household appliances.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25590545, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Piece of junk
on November 10, 2026
Posted by: Jacobw219
[This review was collected as part of a promotion.] This unit came to us with a large dent on the door and the icemaker and water are not working. The communication for the repair has been horrible and we’ve waited over a month and still have a fridge that isn’t working
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your Whirlpool® Refrigerator arrived with a damaged door. We understand how frustrating this experience must be, as we always strive to deliver the best possible support to our customers. To help us look into this and assist you further, please feel free to reach out to us through any of the following channels:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When contacting us via social media (Facebook or Instagram), please include your contact details, a brief description of the issue, and reference Case # 25584590.
We look forward to connecting with you and resolving this.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When contacting us via social media (Facebook or Instagram), please include your contact details, a brief description of the issue, and reference Case # 25584590.
We look forward to connecting with you and resolving this.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool French Door refrigerator
on November 9, 2026
Posted by: AAKM
[This review was collected as part of a promotion.] Only had for a short period of time Great capacity. Easy to open and close doors Like the freezer space with sliding top drawer and divided lower drawer
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very nice with a couple of design limitations
on November 8, 2026
Posted by: CGJD
[This review was collected as part of a promotion.] The size and cooling are great. However, a couple of design features could be improved. You have to open both refrigerator doors in order to fully open the right side smaller crisper drawer. Also, it would have been nice to have a choice of colors. Otherwise, very happy with the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator.
on November 7, 2026
Posted by: jsn1
[This review was collected as part of a promotion.] Nice refrigerator. Easy access to food items. So far the interior size is adequate. Seems to cool well. A bit noisy when water is refilled. Would prefer a larger ice cube. But they recover quickly. Filters do not last long enough and are too expensive.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Excellent features
on November 3, 2026
Posted by: Kcarp
[This review was collected as part of a promotion.] Everything is very good after a month. Hopefully will a dependable product
Written by a customer while visiting whirlpool.com
Customer Rating
3
Under whelmed
on November 2, 2026
Posted by: Regrettful
[This review was collected as part of a promotion.] When waters fills ice maker it makes significant noise. I was told by the tech that came to the house to fix it that there is no fix to this issue. It is just bad engineering.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Spacious
on November 1, 2026
Posted by: Dave 48
[This review was collected as part of a promotion.] Love it, plenty of space, ice maker on door is great, The pizza pocket in the freezer is wonderful. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com