Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
379
4 Stars
106
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
406 out of
455)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
Great so far!
on September 22, 2024
Posted by: DerekB1988
Sleek design. The coffee has tasted great; especially the 3 bonus roasts. I'm excited to see how the app gets finalized. I like the scheduling feature. To everyone knocking not making a full-blown pour over every morning, I used to work in coffee, and I love coffee. I love making pour-overs, when time allows. Now, I'm a night RN, and I like to wake up to coffee. Thanks to Fellow, for designing a product that makes great coffee when time is not always on my side.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
on September 30, 2024
Posted by: Sandy
I bought this a month ago and am really enjoying having the taste of pour over coffee with the ease of a coffee maker.
Written by a customer while visiting Fellow
Customer Rating
5
Amazing coffee maker
on September 30, 2024
Posted by: JTBrew
This machine is amazing. I am still trying to figure out how to setup my profiles but the taste is amazing. The ability to affect the temperature, pulse, and bloom is amazing to change the taste slightly. Only suggestion is to give the option to adjust the ratio for flash brew.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Beautiful look, easy to use, love it.
on October 1, 2024
Posted by: Gram O.
Arrived when expected, the unpacking video and demo videos were most helpful. Registration is easy. However the little card enclosed said a VIP phone number is provided and it isn't. You must email. When you do be very specific. After a week I found that the coffee maker no longer recognized the large brew basket. The email advised me to send the machine back! I didn't save packaging. So after a little investigation on my own, I noticed the shiy little magnet on the bottom of the basket which tells the machine if it's the cone or batch basket must have fallen out. I emailed again with photos and area circled. When a week I was sent a new basket. I hope this one has the magnet securely in place. Maybe they should have sent a couple extra magnets. For the price I didn't expect any problems at all!!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Good but not for making more than 4 cups
on October 3, 2024
Posted by: Benjamin
Looks nice
Making more than 4 cups ( following the brewing instructions to the 1/10 gram however causes an overfill situation so that's the brewer head or whatever the thing that the water comes out of ends up getting coffee grinds and reaidue all over it. Also causes the fill to apparently go above filter basket level allowing unbrewes water/underbrewed coffee and grinds to escape and get into the carafe
The cold brew function is nice tho
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hey there,
We just wanted to say a big thank you for sharing your experience with us! Your feedback is super important to us, and we'll definitely make sure to pass it along to our product team. If you have any more feedback to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thanks a bunch!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We just wanted to say a big thank you for sharing your experience with us! Your feedback is super important to us, and we'll definitely make sure to pass it along to our product team. If you have any more feedback to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thanks a bunch!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Not ready for prime time
on October 6, 2024
Posted by: rebhayim
So here’s the problem. I love the Aiden. But… until the app is functional I find doing any customization next to impossible and very frustrating. Eventually I hope it becomes easier to use. I own every Fellow product. I hope this one comes through for me.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hello,
We extend our sincere gratitude for taking the time to provide your feedback on your Aiden Brewer experience.
We are pleased to inform you that we are currently in the process of developing full app control and shareable brew profiles, with an anticipated release in the coming months. While we are unable to provide an exact timeline at this juncture, please be assured that we are dedicated to expediting the availability of these features. In the interim, the Fellow app will seamlessly facilitate all necessary firmware updates for your Aiden, without any additional effort on your part. Additionally, please remember that you can continue to access all of Aiden’s features using the dial button and onboard screen.
Should you have any further inquiries, we encourage you to reach out to us via email at hello@fellowproducts.com. Your satisfaction is our top priority, and we remain committed to assisting you in any way we can.
-The Fellow team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We extend our sincere gratitude for taking the time to provide your feedback on your Aiden Brewer experience.
We are pleased to inform you that we are currently in the process of developing full app control and shareable brew profiles, with an anticipated release in the coming months. While we are unable to provide an exact timeline at this juncture, please be assured that we are dedicated to expediting the availability of these features. In the interim, the Fellow app will seamlessly facilitate all necessary firmware updates for your Aiden, without any additional effort on your part. Additionally, please remember that you can continue to access all of Aiden’s features using the dial button and onboard screen.
Should you have any further inquiries, we encourage you to reach out to us via email at hello@fellowproducts.com. Your satisfaction is our top priority, and we remain committed to assisting you in any way we can.
-The Fellow team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Great machine and great coffee…
on October 22, 2024
Posted by: Anonymous
I received my Aiden in September and I haven’t used any of my other machines since. Makes one of the best cups of coffee I’ve had in a while. The coffee that came with it were great even considering the fact that I don’t really drink lighter roasts, but they were great with the brew profiles. I can’t say enough about this machine and can’t wait until the app is fully developed.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Met expectations!
on October 30, 2024
Posted by: vyassameer
I've used it 3 times since I've gotten it and LOVE IT! I put in the brew recipe with a coffee I got with Fellow Drops and got MUCH better results than what I was doing on my own using my Chemex. I'm genuinely pleased. Beyond the best benefit, taste, I like that the coffee is hotter than what I get in my Chemex (a lot of cool down happens even if I first put hot water in my chemex & mug), and I can make more coffee at once! I look fwd to the promised features like being able to PUSH the brew recipes to the machine vs. having to manually add them.
I would recommend this to a friend!
Written by a customer while visiting Fellow