Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
379
4 Stars
106
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
406 out of
455)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
4
Great coffee maker but
on February 19, 2025
Posted by: BDH
It makes a good coffee and I'm glad I bought it. I'm mildly concerned about all the plastic, that it brews in plastic, and it doesn't feel like particularly high quality plastic (could be wrong on this point). That's the only reason I'm giving this 4 out 5.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great Coffee, thermal carafe needs redesigned
on December 15, 2024
Posted by: RockDr
It makes Great Coffee, but the carafe doesn't keep the coffee hot long enough to enjoy a second or third serving.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 17, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Almost too smart
on March 18, 2025
Posted by: Andy
The app and coffee maker will disagree on what basket to use when making around 500 ml of coffee. The app says use cone and the machine will not allow it and doesn't start until it gets the flat basket.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
delicious coffee
on November 23, 2024
Posted by: broke handle
It's easy to use and makes delicious coffee however one of the plastic tabs that hold on the filter basket handle broke. is it possible to get a new filter basket? 5 stars otherwise.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Amazing brewer… water reservoir feedback!
on November 25, 2024
Posted by: Hunter4man
I bought the Aiden early November and have been able to use it now for almost a month. My wife and I enjoy how it’s intuitive and consistent. Literally our only complaint — only 1. Is that we spend all the time dosing out beans, ensuring clean water, and baskets are level etc, but sometimes we forget to check the water reservoir. There is no safe guard based on what batch your brewing that Aiden will tell you “NEED MORE WATER”… I understand this could be based on there are so many variables of brews. But it will just start brewing even if there isn’t enough water and ruin a brew if you walk away and come back and forget to check
Definitely is a simple fix if weight sensor or something. Otherwise! Amazing product.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great customization and automation. Took some getting used to. Opportunities for improvement.
on March 15, 2025
Posted by: DRH
I have had the Aiden about 3 weeks now. I am enjoying using it each morning and the results are excellent. That said, it did take me about a week to understand how it works. For Fellow a “cup” is 5 oz. So if you want a “12 oz tall” cup of coffee you need to brew 2.5 “cups” and even then it seems it comes up a bit short as water is absorbed by the coffee grounds. If you want a “16 oz grande” size then you may need to use the carafe and brew 3.5-4 cups. I ended up getting a smaller carafe to use on those mornings when I want 3 cups but I want some of it to stay hot. The one thing I think Fellow could maybe provide in the next version or even as an accessory is a means of lifting a mug. When you have a shorter mug the splashing is quite significant. I happened to have a shallow much that I turn over and use as a platform for the normal mug the coffee is dripping into. It raises my drinking mug about 2”. None of these are horrible things. Just learning. Now that I have the routing down it works out great. I customized a Guided Brew that I use every morning. As it automatically steps me through the initiation process it asks how much coffee I want that particular morning. Then it tells me how many grams of coffee to grind. Once I have ground and loaded the coffee it press the button to continue the process and while the pour over is happening I fix my breakfast. Works great. (I am the only coffee drinker in the house so I don’t use the carafe that came with it. But when our kids come over I will probably be making 2-3 full carafes each morning while they are here!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Just the Best
on November 8, 2024
Posted by: Jobflobadob Yob
Easily the best home coffee I’ve ever had. Only competition out is expert pour overs at coffee shops like Onyx. I bought this and the Ode 2. Worth every penny.
Also, the fresh cold brew this thing makes is unlike any I’ve had. Really a special coffee experience to be able to have at home.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Iced coffee drinker wants more ratios!
on November 13, 2024
Posted by: Scott
While I'm getting great results, there's too much math!
I'm an iced coffee drinker who usually brew at 1:15, but where 5 parts of the 15 is ice.
So I went to recreate my usual recipe on my new Aiden by setting a ratio of 1:10, and discovered it won't go lower than 1:14.
Sure. I can brew at 1:15 and just make the coffee dosage 1/10th of the water dosage. But that means Aiden will insist I use the wrong brew basket in edge cases. And I'll have to explain the system to anyone else using my iced coffee profiles.
Can we get ratios enabled that will make ready to flash chill concentrates? Down to 1:10, even 1:8? I don't wanna wait on the cold brew, and don't like that profile as well anyway.
I'm an iced coffee drinker who usually brew at 1:15, but where 5 parts of the 15 is ice.
So I went to recreate my usual recipe on my new Aiden by setting a ratio of 1:10, and discovered it won't go lower than 1:14.
Sure. I can brew at 1:15 and just make the coffee dosage 1/10th of the water dosage. But that means Aiden will insist I use the wrong brew basket in edge cases. And I'll have to explain the system to anyone else using my iced coffee profiles.
Can we get ratios enabled that will make ready to flash chill concentrates? Down to 1:10, even 1:8? I don't wanna wait on the cold brew, and don't like that profile as well anyway.
Written by a customer while visiting Fellow