Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
339
4 Stars
96
3 Stars
34
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
370 out of
416)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
1
Great Cups When It Works
on January 18, 2025
Posted by: D
Generally I'm a huge fan of Fellow Products (or was), but this is effectively an alpha level tech product. Upon initial release, I had a very positive experience. However, as time continues on, it's clear the backend development process is laughable as the product is actively getting worse.
Between sync issues (Aiden -> App works, but App -> Aiden is broken and has been for awhile along with Fellow Drops not syncing whatsoever on it) and now batch brews do not use the proper amount of water that effectively render a 1:10 ratio (at least using a built-in default batch profiles as well as instant brew). However, custom profiles (at least with more than one pulse) do use the correct amount of water (suggesting it's a software or math problem in my opinion), the whatever-is-going-on-behind-the-scenes at Fellow is clearly a problem.
The fact Fellow Drops don't sync undermines an aspect of the ecosystem they'd want you in (which I thankfully do not subscribe to so am not impacted by this issue and I would definitely not subscribe given it).
When it worked correctly, it produced amazing cups. If you're a patient, tech enthusiast, then I think it may still be worthwhile to get for that aspect of it. If you're looking for something reliable and consistent, then this is definitely NOT the product for you. I have to micromanage all of its quirks far more than any effort I need to put into creating delicious pour overs. Which, if you're a tech enthusiast, may not be a big ordeal. But for the price point, I'd expect something better as you're not even at a beta level to be testing.
Ultimately, even with a Fellow-d out brew bar, with a majority of products I'm happy with despite general QA issues (which Fellow has been good at replacing if you are fine with send-in-return cycles), this will likely be the end of the road for me as their products die when warranty no longer covers them. The stuff I have that works consistently has been great, so hopefully that's a ways away, but with this release, it's clear they are broken behind the scenes and that's a harder problem to fix.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 21, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. The good news here is that our team is actively working on a fix for this to be pushed out as soon as possible with a future firmware update we're hoping within this week. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. The good news here is that our team is actively working on a fix for this to be pushed out as soon as possible with a future firmware update we're hoping within this week. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Great coffee maker but
on February 19, 2025
Posted by: BDH
It makes a good coffee and I'm glad I bought it. I'm mildly concerned about all the plastic, that it brews in plastic, and it doesn't feel like particularly high quality plastic (could be wrong on this point). That's the only reason I'm giving this 4 out 5.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great Coffee, thermal carafe needs redesigned
on December 15, 2024
Posted by: RockDr
It makes Great Coffee, but the carafe doesn't keep the coffee hot long enough to enjoy a second or third serving.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 17, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Amazing brewer… water reservoir feedback!
on November 25, 2024
Posted by: Hunter4man
I bought the Aiden early November and have been able to use it now for almost a month. My wife and I enjoy how it’s intuitive and consistent. Literally our only complaint — only 1. Is that we spend all the time dosing out beans, ensuring clean water, and baskets are level etc, but sometimes we forget to check the water reservoir. There is no safe guard based on what batch your brewing that Aiden will tell you “NEED MORE WATER”… I understand this could be based on there are so many variables of brews. But it will just start brewing even if there isn’t enough water and ruin a brew if you walk away and come back and forget to check
Definitely is a simple fix if weight sensor or something. Otherwise! Amazing product.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Almost too smart
on March 18, 2025
Posted by: Andy
The app and coffee maker will disagree on what basket to use when making around 500 ml of coffee. The app says use cone and the machine will not allow it and doesn't start until it gets the flat basket.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Just the Best
on November 8, 2024
Posted by: Jobflobadob Yob
Easily the best home coffee I’ve ever had. Only competition out is expert pour overs at coffee shops like Onyx. I bought this and the Ode 2. Worth every penny.
Also, the fresh cold brew this thing makes is unlike any I’ve had. Really a special coffee experience to be able to have at home.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Iced coffee drinker wants more ratios!
on November 13, 2024
Posted by: Scott
While I'm getting great results, there's too much math!
I'm an iced coffee drinker who usually brew at 1:15, but where 5 parts of the 15 is ice.
So I went to recreate my usual recipe on my new Aiden by setting a ratio of 1:10, and discovered it won't go lower than 1:14.
Sure. I can brew at 1:15 and just make the coffee dosage 1/10th of the water dosage. But that means Aiden will insist I use the wrong brew basket in edge cases. And I'll have to explain the system to anyone else using my iced coffee profiles.
Can we get ratios enabled that will make ready to flash chill concentrates? Down to 1:10, even 1:8? I don't wanna wait on the cold brew, and don't like that profile as well anyway.
I'm an iced coffee drinker who usually brew at 1:15, but where 5 parts of the 15 is ice.
So I went to recreate my usual recipe on my new Aiden by setting a ratio of 1:10, and discovered it won't go lower than 1:14.
Sure. I can brew at 1:15 and just make the coffee dosage 1/10th of the water dosage. But that means Aiden will insist I use the wrong brew basket in edge cases. And I'll have to explain the system to anyone else using my iced coffee profiles.
Can we get ratios enabled that will make ready to flash chill concentrates? Down to 1:10, even 1:8? I don't wanna wait on the cold brew, and don't like that profile as well anyway.
Written by a customer while visiting Fellow
Customer Rating
3
Carafe doesn’t keep coffee hot (or warm). Waiting for a redesign and replacement, Fellow(s).
on November 17, 2024
Posted by: JLO405
Is it beautiful and elegantly designed and conceived? Check! Does it brew tasty coffee will all kinds of personalization options? Check! Do I feel really cool and actualized for owning one? Check! But for the price, there is one meaningful design flaw. Unless of course there is a “rationalized” explanation from the coffee aficionados. The pot/carafe does not adequately keep the coffee warm or hot after brewed. There is plenty of technology out there (see Yeti) to model after in the carafe construction to retain adequate heat. Several of us coffee drinkers like to go back to the well for another cup later on. Problem is: the coffee is cold, tepid at best. I’ll be waiting for Fellow to hear more about this opportunity from others and wait for them to send me a free replacement carafe in their next iteration of developing a really lovely and promising coffee maker.
Response from FellowBy CX, Customer Experience Team, November 18, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow