Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(497 Reviews)
Rating breakdown 497 reviews
5 Stars
340
4 Stars
96
3 Stars
34
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
371 out of
417)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
The start of something great
on September 19, 2024
Posted by: JB Nelson
I’ve doing pourovers with near daily frequency for a couple years now and after only a week of using Aiden, I had moved my kettle to a drawer from its home on my kitchen countertop.
The most important thing for Aiden to do is make good coffee. On this matter, I have next to no notes. Future generations could improve in potentially finding a way to mechanically agitate the basket or adding a scale to the basket compartment, but both aren’t very necessary and would likely add cost and complexity.
As far as other quality of life complaints or areas for improvement, there are admittedly several…
The water tank could be enlarged. It currently holds 1.5L, but with the largest batch brew being 1.5L, even an extra 500mL would add some breathing room and cut on refill time. The handle to remove the water tank is convenient but it cuts into the tank far too much, making it just a little more intentional to pour water in at the left or right of the handle to avoid splashing. Also, to remove the water tank you have to pull up and left around the screen to pull forward. This is a minor inconvenience as Aiden has my fridge to the left, making me have to rotate Aiden to easily grab the tank and return it without having to pull it forward through the gap between it and the fridge.
Why is there no drip tray? Aiden features a drip finish timer but there’s still going to be a few drips well after and removing the carafe to decant and having to wipe down the solid tray daily is annoying. I imagine it has something to do with verifying the batch carafe is under the basket to begin batch brews. A water sensor on the bottom/in a drip tray would be a welcomed expense as scheduling morning brews that might unrestrictedly flow across my counter is a fear of mine and bound to happen.
Finally for complaints, the screen and software. As of right now, the app is very barebones. I knew to expect it and honestly doesn’t bother me much other than missing the convenience of quickly making and adding profiles. My larger complaint is that while a round screen is quirky, it’s far too slow and too small. I’m not sure if I think it should be a rectangular screen, but it doesn’t help with screen area and I’m not sure what would be loss in terms of design or functionality. But the latency and what appears to be to be a slow refresh rate display. But maybe the processor is struggling to keep up with rendering the menus.
Those are my complaints, and while wordy, in no way are any of them a deal breaker. This is still a five star product and Nick and Fellow product team should be extremely proud of this product. Especially at this price point.
If you can afford this and debating purchasing, stop. It’s for you. Who knows when Gen 2 will come, but I hope it addresses my thoughts. I wouldn’t upgrade just for them, but it would be a near perfect coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
The Smartest Coffee Maker on the Market
on September 19, 2024
Posted by: Mitch
I've been using the Aiden for about a week now and it has exceeded my expectations. What could be a complicated experience with so many settings combinations and permutations has really been dumbed down by the presets for Light, Medium, and Dark roasts. And the precise settings for specific coffees are on-point and cafe-quality. I LOVE that Aiden uses the right amount of water regardless of how full the reservoir is. The brew time is about 25% longer than a standard coffee maker, but is worth it.
My wish list for future development:
1. Integrated grind size recommendation for Light/Medium/Dark or specific beans if using a Fellow grinder. Right now I'm just using "5".
2. Make it so the lid won't close unless the green/blue water shower setting matches the basket insert.
3. Make it so the display doesn't automatically turn back on each time the carafe or another part is removed.
1. Integrated grind size recommendation for Light/Medium/Dark or specific beans if using a Fellow grinder. Right now I'm just using "5".
2. Make it so the lid won't close unless the green/blue water shower setting matches the basket insert.
3. Make it so the display doesn't automatically turn back on each time the carafe or another part is removed.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Great so far!
on September 22, 2024
Posted by: DerekB1988
Sleek design. The coffee has tasted great; especially the 3 bonus roasts. I'm excited to see how the app gets finalized. I like the scheduling feature. To everyone knocking not making a full-blown pour over every morning, I used to work in coffee, and I love coffee. I love making pour-overs, when time allows. Now, I'm a night RN, and I like to wake up to coffee. Thanks to Fellow, for designing a product that makes great coffee when time is not always on my side.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
on September 30, 2024
Posted by: Sandy
I bought this a month ago and am really enjoying having the taste of pour over coffee with the ease of a coffee maker.
Written by a customer while visiting Fellow
Customer Rating
5
Amazing coffee maker
on September 30, 2024
Posted by: JTBrew
This machine is amazing. I am still trying to figure out how to setup my profiles but the taste is amazing. The ability to affect the temperature, pulse, and bloom is amazing to change the taste slightly. Only suggestion is to give the option to adjust the ratio for flash brew.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Beautiful look, easy to use, love it.
on October 1, 2024
Posted by: Gram O.
Arrived when expected, the unpacking video and demo videos were most helpful. Registration is easy. However the little card enclosed said a VIP phone number is provided and it isn't. You must email. When you do be very specific. After a week I found that the coffee maker no longer recognized the large brew basket. The email advised me to send the machine back! I didn't save packaging. So after a little investigation on my own, I noticed the shiy little magnet on the bottom of the basket which tells the machine if it's the cone or batch basket must have fallen out. I emailed again with photos and area circled. When a week I was sent a new basket. I hope this one has the magnet securely in place. Maybe they should have sent a couple extra magnets. For the price I didn't expect any problems at all!!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Good but not for making more than 4 cups
on October 3, 2024
Posted by: Benjamin
Looks nice
Making more than 4 cups ( following the brewing instructions to the 1/10 gram however causes an overfill situation so that's the brewer head or whatever the thing that the water comes out of ends up getting coffee grinds and reaidue all over it. Also causes the fill to apparently go above filter basket level allowing unbrewes water/underbrewed coffee and grinds to escape and get into the carafe
The cold brew function is nice tho
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hey there,
We just wanted to say a big thank you for sharing your experience with us! Your feedback is super important to us, and we'll definitely make sure to pass it along to our product team. If you have any more feedback to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thanks a bunch!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We just wanted to say a big thank you for sharing your experience with us! Your feedback is super important to us, and we'll definitely make sure to pass it along to our product team. If you have any more feedback to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thanks a bunch!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Not ready for prime time
on October 6, 2024
Posted by: rebhayim
So here’s the problem. I love the Aiden. But… until the app is functional I find doing any customization next to impossible and very frustrating. Eventually I hope it becomes easier to use. I own every Fellow product. I hope this one comes through for me.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hello,
We extend our sincere gratitude for taking the time to provide your feedback on your Aiden Brewer experience.
We are pleased to inform you that we are currently in the process of developing full app control and shareable brew profiles, with an anticipated release in the coming months. While we are unable to provide an exact timeline at this juncture, please be assured that we are dedicated to expediting the availability of these features. In the interim, the Fellow app will seamlessly facilitate all necessary firmware updates for your Aiden, without any additional effort on your part. Additionally, please remember that you can continue to access all of Aiden’s features using the dial button and onboard screen.
Should you have any further inquiries, we encourage you to reach out to us via email at hello@fellowproducts.com. Your satisfaction is our top priority, and we remain committed to assisting you in any way we can.
-The Fellow team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We extend our sincere gratitude for taking the time to provide your feedback on your Aiden Brewer experience.
We are pleased to inform you that we are currently in the process of developing full app control and shareable brew profiles, with an anticipated release in the coming months. While we are unable to provide an exact timeline at this juncture, please be assured that we are dedicated to expediting the availability of these features. In the interim, the Fellow app will seamlessly facilitate all necessary firmware updates for your Aiden, without any additional effort on your part. Additionally, please remember that you can continue to access all of Aiden’s features using the dial button and onboard screen.
Should you have any further inquiries, we encourage you to reach out to us via email at hello@fellowproducts.com. Your satisfaction is our top priority, and we remain committed to assisting you in any way we can.
-The Fellow team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow