Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(827 Reviews)
Rating breakdown 827 reviews
5 Stars
608
4 Stars
146
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
656 out of
710)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
4
Mechanically, this is an exceptionally engineered product. The software engineering is, unfortunately, another story (for now).
on October 7, 2024
Posted by: E
The end result--the coffee in my cup--is consistently excellent whether batch or small brew. Easy to clean. Whatever issues some may claim about the plastic is not evident in the cup. Everything smells and tastes great to a coffee nerd who has brewed on 20+ devices for the last 5 years. I own a Ratio 6 (which is a great straightforward batch brewer), and I find Aiden's versatility and cup profile superior.
The direct interface is...fine. I'm ambivalent about the design, though I experience latency on the dial about 25% of the time, requiring me to turn the dial again. It isn't a major issue, but it's disappointing to see such an interface flaw from a new product.
The direct interface is...fine. I'm ambivalent about the design, though I experience latency on the dial about 25% of the time, requiring me to turn the dial again. It isn't a major issue, but it's disappointing to see such an interface flaw from a new product.
My biggest criticism is that a digital-forward product for which Fellow promoted ease of customization shipped with a non-functional app (including "app updates" that erased the preorder Guided Brew configurations from my Aiden interface). Had Fellow not garnered such good will from numerous excellent products in the past, such miscommunication and miscalculation would sour my outlook of the business. If partial functionality was long seen as an issue, either marketing should've been much clearer much earlier about the caveat, or the product should've shipped at a later date. It's a serious mistake to learn from for a 2024 product marketed as a game-changer. Judging the product alone--good app functionality would bump my rating to a 5 (even with the dial issue), and the prolonged continuance of a nonfunctional app or a half-baked app would detract to a 3.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Makes a good cup… when it works
on October 21, 2024
Posted by: HmmAidenisDecbutnotgreat
So it does make a good cup of coffee and it looks nice. The problem is that it took a while for us to find a setting that worked and even then we end up ignoring what the UI is saying because it is messed up. We basically just need to do the guided brew and ignore the instructions to get it to actually brew. Every morning we get the error message that it needs more water even though it ran through the maximum and (when we first started) it overflowed with almost boiling water a few times. The carafe also has a horrible pour spout that is guaranteed to spill coffee when the carafe is full. I hope that the much awaited/delayed software update fixes the brew issues (and adds the missing features from the marketing campaign)… but again, good cup of coffee
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Finally a good one!
on October 21, 2024
Posted by: BTC
This is not only a good looking brewer but one that also produces interesting results! Easy to setup and maintain. I love the idea of getting templates on how the roaster thought those coffee should be prepared. The menu is nice, although round screen is not always followed with round type of design. More of a nit than actual complaint. The only con that I noticed is that it the carafe is not holding heat really well. I am comparing to Breville Precision Brewer, which may be why I have such high expectations for keeping my coffee hot. Otherwise I really love it!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Best Fellow Purchase to Date!
on October 21, 2024
Posted by: Nestle Snipes
When I saw that Fellow was releasing a new "Pour Over" style countertop home brewer I knew I needed to try it out. The sleek design and programmable functions seemed to be game changers for the morning ritual. I am very glad that I got in on the first wave of orders and really appreciate the coffee samples that arrived with my order pre-programmed in the machine. Though I thought that the Aiden would be a bit sturdier (it is made from some light materials) it has held up well over the first couple of months. The main thing is that it makes a great pot (or cup) of coffee that even my 9 year old has learned to make for the family by following the guided brew cycle. I still need to play around with some of the settings, but out of the box it has been not only an easy learning curve; but also makes a great pour over!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Like having a professional barista at home.
on October 31, 2024
Posted by: jzacharia
Hands down the best automatic brewing device I have purchased. I have worked in specialty cafes for years, and this lil' countertop brewer keeps up with (and usually outperforms) most commercial batch brewers. I am able to consistently brew pourover-style cups while eliminating some of the annoying variables that come with brewing manually. I give it a 5/5, although I wish it was made with a bit more metal in some places rather than plastic. Would love some metal brew basket options as well for less plastic exposure.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
it makes great coffee
on November 1, 2024
Posted by: coleen hall
I have nothing but good to say about the coffee this machine makes. It's great, slightly different than my own pour over but equally good. I had my doubts it could be done. I've had other coffee makers and never liked any of them, not even the Chemex makes good coffee. This does. It looks great too. So why not 5 starts, well I'm a little bummed with the whole thing is basically made of plastic and feels cheap and light. I thought it would be bomb proof and heavy duty like the grinders and all other fellow products I've seen in real life. It looks very cool but when you touch it, it's cheap feeling. It's expensive and I didn't expect light and thin plastic. I would have paid a little more to have it be heavy and nice. I don't like cheap plastic stuff on my counter if I can help it. It doesn't feel like something that will last but for now it's at leas making great coffee
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Tremendous Brew -- Easy to Use!
on November 14, 2024
Posted by: jhammo
Happy with this purchase -- same quality you expect from other Fellow products. Very thoughtful and does what it says it does. I must say the extraction levels will knock your socks off if you're used to using mr coffee or ninja. Ease into it! Haven't tried the app, but don't really need it. Only product improvement feedback would be to make it bigger, as the 10 "cups" for a full carafe are based on 5 oz portions, so it's really only 4-5 mugs. A 12 cup/60oz version would be more suitable for large groups and make it comparable to regular coffee makers.
Written by a customer while visiting Fellow
Customer Rating
5
Makes Phenomenal Coffee . . . Lives up to its hype!
on November 23, 2024
Posted by: d9
We are in the coffee roasting business. This coffee pot makes outstanding coffee. Can definelty taste the difference between our two existing coffe pots. Hands down the Aiden is phenomenal.
I would recommend this to a friend!
Written by a customer while visiting Fellow