Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(817 Reviews)
Rating breakdown 817 reviews
5 Stars
598
4 Stars
146
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
647 out of
701)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
4
Great coffee, mediocre UX
on May 27, 2025
Posted by: Jack T
Been using the Aiden for about a month or two now and it’s overall been a good experience. However there are definitely some pain points that are frankly disappointing on a product this expensive.
First: the display. I’m not sure why they thought a circular screen was a good idea, but it’s just not. Awkwardly cuts off information in menu screens (which is most of the screens). Additionally the scroll wheel as the only input feels a bit awkward and makes menu’ing pretty slow and tedious, particularly when backing out of menus. I think the Aiden 2 should definitely opt for a simple rectangular touch screen.
Second, the app. Because the screen is such an awkward method of interaction, anything more complicated than immediately triggering a preset brew basically needs to be down through the phone app. The phone app is not terrible, but it’s also not good. Frequently requires me to log back in, and often has difficulty connecting the Aiden. I’ve also noticed that when setting scheduled brews, it can be hard to tell if the schedule was *actually* saved. Several times now, I’ve scheduled a brew only for it to not actually happen, presumably because the app UI said it was scheduled, but silently failed to update the device. This is a really bad user experience, particularly for how expensive this brewer is.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
5
Cold Brew Perfection
on June 28, 2025
Posted by: CJ
To be fair, I've only used the "cold brew" setting. But, I am IN LOVE. Several people have come over and I've offered a cold coffee and they're are beyond complimentary. I pair my cold brew with half n half with a dollop of brown sugar oat creamer and it's better than any coffee house. I love this thing. If I only use it for cold brew (which I won't), it's worth it!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Great and easy
on September 8, 2025
Posted by: ricco
Bought 6 months ago. It has made my mornings so much more enjoyable.
I love a good cup of coffee, buy pretty good coffee, use the guided medium roast setting
and with little effort, I have a consistantly great cup of coffee.
I used to hand pour, having to wait for bloom, and then slowely pour to avoid dust. Too much time spent for me. I think this maker does better than mine anyway.
I love a good cup of coffee, buy pretty good coffee, use the guided medium roast setting
and with little effort, I have a consistantly great cup of coffee.
I used to hand pour, having to wait for bloom, and then slowely pour to avoid dust. Too much time spent for me. I think this maker does better than mine anyway.
Written by a customer while visiting Fellow
Customer Rating
4
New Aiden Coffee Machine
on September 18, 2024
Posted by: Dianne53
I received my Aiden Coffee Maker September 10, and have used it everyday since. For the most part I love the machine. I think the design overall is very appealing and the carafe keeps the coffee hot for a very long time. Love not having it on a burner. A couple of things just my opinion is the basket is hard to place a wet filter in which is part of making a good coffee and I wish the lettering on the water dispenser was darker and a little larger. So far though I really enjoy my coffee and love my new machine. Rating should actually be a 4 1/2 out of 5 stars
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Cool and fun new product!
on September 22, 2024
Posted by: Derek
As usual with Fellow products, the Aiden is a well-thought-through device that looks cool on your countertop. They have considered every facet of coffee brewing and come up with a nice solution for it. The coffee profiles are cool - I was one of the early orders and received 3 free bags of coffee and the Aiden automatically loaded the coffee profiles. It brews a good cup or pot of coffee. This latter point is really nice - if you want to brew a pot for 2-3 people, it saves you the time of making a separate pour over for everyone.
Some things to know about the Aiden - not negatives but just topics for consideration. I got the Aiden thinking it would be a nice way to save time brewing coffee, particularly for those mornings where I am rushing to get on a call. I would say it might save some time, but only marginally so. You still need to measure and grind your beans, pre-wet your filter, pour fresh water and sift your ground coffee (if you do that). So, the only thing it automates is the actual pouring of the water. But it does that well and the profiles and overall configurability are cool.
The one feature I wish it did have is the ability to specify the amount of ground coffee and use that to back your way into the amount of water you need. If you use the Shimmy to sift your coffee, you might start off with 40g of coffee and end up with 35.8g of ground coffee. But there isn't a way to tell the Aiden "I have 35.8g of coffee. Now brew the right amount based on this."
The app setup worked fine for me. I have seen some complaints about this but I didn't have any issues. Overall a cool and fun new product and I can imagine them adding more features to it as time goes on.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great Features, Poor at keeping the coffee warm
on October 6, 2024
Posted by: Ben
In the past I have purchased all new Fellow products and they have been great. This new coffee maker is a great concept. I was so looking forward to getting mine.
It works as described, except the thermal craft doesn’t keep the coffee ☕️ up to par. The carafe degrades quickly, if this could be improved, this would be a must have. Unfortunately, it’s just ok - a “3” in by book, I have replaced it elwith a “Mr. Coffee”
It works as described, except the thermal craft doesn’t keep the coffee ☕️ up to par. The carafe degrades quickly, if this could be improved, this would be a must have. Unfortunately, it’s just ok - a “3” in by book, I have replaced it elwith a “Mr. Coffee”
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
4
Great coffeemaker, but wish the carafe kept coffee hotter for longer
on October 6, 2024
Posted by: cwa20
I love everything about the functioning of this coffee maker. It's so great to be able to micro-manage my coffee-making. The only reason I wouldn't rate this a 5 is because the carafe doesn't keep the coffee hot for hours as promised. I have to leave for work early in the morning and make a pot a couple hours before my wife gets up. By the time she gets up, the coffee is luke warm-ish. Otherwise love the coffeemaker.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Doesn’t hold the heat
on October 6, 2024
Posted by: Mimi
I bought this coffeemaker to get better quality drip coffee. The flavor is amazing however the carafe doesn’t hold the temperature long enough. I would’ve preferred a carafe that holds the temperature. I have to transfer the coffee to a thermal carafe if I want hot coffee.
I would recommend this to a friend!
Written by a customer while visiting Fellow