Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
654
4 Stars
149
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
702 out of
759)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Not a complete product
on September 14, 2024
Posted by: Coffee nerd
I pre ordered and had great expectations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello,
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Software not matching hardware yet.
on September 17, 2024
Posted by: BD32
Like the physical characteristics of the unit. Disappointed the app doesn't have the ability to download and use the recommended settings of the coffee supplied yet. Waiting for its full potential.
Written by a customer while visiting Fellow
Customer Rating
3
So good, could be great!
on October 13, 2024
Posted by: Nick
It's so smart - why doesn't it tell me at which settings to grind the beans with my Fellow Ode 2???
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, October 14, 2024
Hi,
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
3
Great at making coffee but hard to work with (nor now at least)
on September 17, 2024
Posted by: anis
Makes great coffee! The only issue is with the software. The app is really buggy and pretty useless right now. I keep adding the device and it keeps disappearing on iOS and Android.
There is an interface lag when interacting with the machine when it's connected to WiFi.
There is an interface lag when interacting with the machine when it's connected to WiFi.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello Anis!
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
on September 12, 2024
Posted by: Coffee4Life
Love the coffee pot. Hate the app.
Aiden does what it promised, but the app doesn’t work. You have to program everything on the device itself.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow
Customer Rating
3
So much potential
on September 12, 2024
Posted by: LDB
The pros. First and foremost, the taste quality of the pour over is great. I have tested with beans I am familiar with and the output is amazing. Having this quality brewed on schedule is very convenient. The cons. The lid of the water reservoir is awkward and small making it hard to clean and refill. The carafe doesn’t keep the coffee warm. I transfer the coffee into a Hario carafe to keep it warm. Have a bigger screen. So much information on a small screen is hard to see. The app doesn’t work. Can’t program the coffee on your phone and then transfer it to the maker. It would be nice to have grind settings if you have an Ode. I hope they improve the app and software, provide a sealed lid for the carafe and improve the lid to the water reservoir.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow
Customer Rating
4
Amazing coffee!
on October 23, 2024
Posted by: Anonymous
We are amazed how good our coffee tastes with the Aiden coffee maker. We've been using the pour-over method for many years and decided to try Aiden. The only reason I gave 4 instead of 5 stars is because I'm not sure how long the plastic pieces will last.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Aiden dissapoints
on September 11, 2024
Posted by: SoCalPourIver
We were very excited to receive our Aiden after preordering in May. Sadly, after receiving it, we were disappointed several aspects. First, and foremost, is the flavor of the pour over on a timed schedule. The flavor just isn’t the same. This is mostly due to grinding the beans the night before and losing that “just ground” taste. Second, the measurement for dispensing the coffee is in cups. I like a 300 ml pour, my wife prefers a 250. The Aiden uses 5 oz cup measurement. This required a little more work on our part. Finally, it comes down to the software and usability of the interface and app. Both need work. They are over simplified which actually meant it taking even more work to get it to do what it was advertised to do.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 12, 2024
Hi,
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow