Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
654
4 Stars
149
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
702 out of
759)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Coffee is great when it works but the machine is finicky?
on September 18, 2024
Posted by: meesh
I made about 6 brews before the machine got a little confused and stopped working well? Sometimes some brews continue the countdown without finishing the full brew, leaving me in a weird state of half brewed coffee. Otherwise, when it works, the coffee is delicious and the concept is great!!
Response from FellowBy CX, Customer Experience Team, September 19, 2024
Hello,
We regret to learn about your Aiden malfunctioning in this situation. A Customer Experience team member has contacted you through email to help resolve this issue. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about your Aiden malfunctioning in this situation. A Customer Experience team member has contacted you through email to help resolve this issue. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
1
Not happy
on October 5, 2024
Posted by: Sarah
I can’t get a decent cup of coffee-very hard to operate.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hi,
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
4
on July 5, 2025
Posted by: Jim223
This thing makes great coffee but way over engineered. Why in the world would you need a magnetic interlock in the basket. My magnet has fallen out, rendering the machine useless, are you kidding me! If you’re not smart enough to put a basket with coffee in to make a pot, good luck!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
on December 29, 2024
Posted by: Zz
Coffee pot does not keep coffee hot for more than 30 minutes.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
3
Good coffee. Ok coffee machine.
on September 17, 2024
Posted by: Mark
So I’ve been using this the last couple days and I’m conflicted. I love fellow products but the display screen is annoying to navigate, the app is not working, and the screen has rebooted twice already. My biggest annoyance is the coffee does not stay hot for a long period of time in the carafe. And there’s no heating element to the base of the machine to keep the coffee hot. Honestly I wish I stayed with my moccamaster.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello Mark,
We regret to learn about this situation. A member of our Customer Experience team has emailed you to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about this situation. A member of our Customer Experience team has emailed you to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
2
Mid at best
on September 23, 2024
Posted by: Mw21
Aiden makes pour over easier but the reason I purchased it over a moccamaster was for the integrated app. The interface is buggy and it doesn’t keep accurate time. Maybe I received a lemon but wishing I wouldn’t have waited 3 months and went with the mocca.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 24, 2024
Hello Molly,
We appreciate you sharing your experience with us. Your feedback will be forwarded to our product team, who are always looking for ways to improve our products and software. If you are having trouble with the clock, we recommend checking that the clock interface is properly set up in the Fellow app after connecting and updating your Aiden to the latest firmware. Our team is currently working on providing ongoing support for the machine with new updates via the Fellow App, which will be applied automatically with a stable internet connection for easier usability and additional features as they become available. If you have any more feature requests or further feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you sharing your experience with us. Your feedback will be forwarded to our product team, who are always looking for ways to improve our products and software. If you are having trouble with the clock, we recommend checking that the clock interface is properly set up in the Fellow app after connecting and updating your Aiden to the latest firmware. Our team is currently working on providing ongoing support for the machine with new updates via the Fellow App, which will be applied automatically with a stable internet connection for easier usability and additional features as they become available. If you have any more feature requests or further feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Great Experience so far, with a few observations.
on September 24, 2024
Posted by: jclayton3
So far, I'm impressed with the coffee that is produced by Aiden. I already had a bag of beans from Valor (my favorite local roaster in Alpharetta, GA) open when I received Aiden. It was the “Guatemala Finca Las Moritas” and was delicious using Aiden. This morning I opened the Onyx “Yabitu Koba” that shipped with my machine and brewed it using the pre-installed profile. Very easy and a delicious result.
I look forward to trying the cold brew feature, but have not done that yet. I need to figure out the recommended grind size for Aiden’s cold brew since other brew profiles tend to recommended a coarser than expected grind size.
Despite the great results, I do have three things I’d like to point out. First, it would be nice to have more granular settings for amounts and temperatures. I like using Fahrenheit for my temperature, but use grams and milliliters for my beans and water. I have my setting on imperial and I know I can see the metric amounts in tiny font on the screen, but I wanted to share these thoughts. Secondly, there is a bit of a lag when you press the wheel to select a menu item. Not a huge deal, but I’m constantly wondering if I really pressed the button or if it’s just the lag in response. I find myself having to click “back” a lot as a result. Thirdly, I’m quite disappointed that the app is not ready. I anticipate that it will be easier to enter information using the app.
I look forward to trying more coffees and hope that more roasters start providing brew profile information (Valor this is for you if you happen to see this). I know Fellow Drops will probably have this for most coffees, but I prefer supporting my local roaster.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Beautiful, but...
on September 26, 2024
Posted by: Dpas29
Astetically, it's a thing of beauty. Great features but not necessarily intuitive. My biggest problem is the carafe not keeping the coffee hot enough after the first pour. Incredibly disappointed.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 26, 2024
Hello,
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow