Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
379
4 Stars
107
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
407 out of
456)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
4
Amazing coffee!
on October 23, 2024
Posted by: Anonymous
We are amazed how good our coffee tastes with the Aiden coffee maker. We've been using the pour-over method for many years and decided to try Aiden. The only reason I gave 4 instead of 5 stars is because I'm not sure how long the plastic pieces will last.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Aiden dissapoints
on September 11, 2024
Posted by: SoCalPourIver
We were very excited to receive our Aiden after preordering in May. Sadly, after receiving it, we were disappointed several aspects. First, and foremost, is the flavor of the pour over on a timed schedule. The flavor just isn’t the same. This is mostly due to grinding the beans the night before and losing that “just ground” taste. Second, the measurement for dispensing the coffee is in cups. I like a 300 ml pour, my wife prefers a 250. The Aiden uses 5 oz cup measurement. This required a little more work on our part. Finally, it comes down to the software and usability of the interface and app. Both need work. They are over simplified which actually meant it taking even more work to get it to do what it was advertised to do.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 12, 2024
Hi,
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Machine great, no app bad
on September 17, 2024
Posted by: Ryan
Machine is great, my wife loves the functionality of single serve. However, we expected a connected coffee maker with a fully functioning app. Very disappointing as an early adopter !
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello Ryan,
Thank you for sharing your experience with us. We will ensure that your feedback is communicated to our product team, who are always looking for opportunities to improve our products and are currently focused on implementing more enhancements to the machine through firmware updates, as we aim to support this machine well beyond its delivery. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us. We will ensure that your feedback is communicated to our product team, who are always looking for opportunities to improve our products and are currently focused on implementing more enhancements to the machine through firmware updates, as we aim to support this machine well beyond its delivery. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Many variables!
on March 2, 2025
Posted by: Luke McD
An absolutely amazing machine. By playing with the variables I was able to make a bean that I hated first go around to be better, not the best but better.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
worthy
on April 19, 2025
Posted by: lblon
What a great cup of coffee! So clean and coffee bean really gets treated correctly!
I am impressed.
I am impressed.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Ignore the haters
on September 14, 2024
Posted by: fence666
I think people love to hate on Fellow, mostly because they're pushing the envelope and elevating the status of nice coffee appliances that don't look terrible. I was one of the early April pre-orders, so yes, waiting 6-months for a product certainly creates an expectation. Outside of the app not working on launch (which like, cmon, you don't need an app to brew coffee) the Aiden show up on time and has been exactly as described. I've been doing a Hario pour-over (along with chemex, etc.) for 10+ years and I truthfully can't find a quality difference in the Aiden's brew. This thing is loaded with customizations for brewing which truly allows you to brew based on your personal taste preference. From a design standpoint, the exterior is primarily plastic and there is one area on my brewer that isn't flush with the rest, but I don't know, I'm here to make coffee not look for a the finest of flaws. If you want the best tasting coffee in the world, don't buy a drip/single cup brewer, but if you want something that's pretty darn close, go for the Aiden. I truly don't think you're going to find a better brewer at this price point.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Not great feature, the brew comes down warm, NOT HOT .
on September 17, 2024
Posted by: Really ?
Love the design,easy to use, one problem , the coffee is not very hot, even when I pour it as soon as it is ready, it does not stay hot in the coffee pot after a short time either .
No, I would not recommend this to a friend.
Response from FellowBy Customer Experience Team, CX, October 2, 2024
Thank you for taking the time to share your feedback! This doesn't sound right. One of our Customer Experience team members has reached out via email to learn more about what you're experiencing. We look forward to connecting.
Written by a customer while visiting Fellow
Customer Rating
4
Fantastic coffee! Not so much the app…
on September 30, 2024
Posted by: CY
Bought the launch version and the coffee is fantastic. The “instant brew” function, however, does not work. Set it up, but when I hit “instant brew” it attempts but crashes - nothing happens. At least the “guided brew” function works…
Written by a customer while visiting Fellow