Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
379
4 Stars
107
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
407 out of
456)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Great coffee the rest is “meh”
on June 1, 2025
Posted by: Aiden
App does not hook up to home wi fi so a bit frustrating.
Machine feels less sturdy than it looks.
Makes a great cup of coffee, but lacks refinement.
Machine feels less sturdy than it looks.
Makes a great cup of coffee, but lacks refinement.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Hmmm, not sure, yet
on September 19, 2024
Posted by: Lesley
Lots of bells and whistles, but I’m not sure that this product will age well - so much plastic. Hot water + plastic = micro plastics in the blood. Also, it would be nice if there were brew guides for the 3 coffees included with the Aiden. Have used it only twice, so still learning. We will see how it holds up in six months.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 19, 2024
Hello Lesley,
Thank you for sharing your experience with us. We value your feedback and will forward it to our product team, which is always looking for ways to improve our products. Please note that all of Aiden's internals are made from high-temperature proof food-grade silicone, high-temperature proof BPA-free plastic, or stainless steel. We have conducted thorough food safety testing and have met all FDA regulations. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us. We value your feedback and will forward it to our product team, which is always looking for ways to improve our products. Please note that all of Aiden's internals are made from high-temperature proof food-grade silicone, high-temperature proof BPA-free plastic, or stainless steel. We have conducted thorough food safety testing and have met all FDA regulations. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Not a complete product
on September 14, 2024
Posted by: Coffee nerd
I pre ordered and had great expectations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello,
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Software not matching hardware yet.
on September 17, 2024
Posted by: BD32
Like the physical characteristics of the unit. Disappointed the app doesn't have the ability to download and use the recommended settings of the coffee supplied yet. Waiting for its full potential.
Written by a customer while visiting Fellow
Customer Rating
3
So good, could be great!
on October 13, 2024
Posted by: Nick
It's so smart - why doesn't it tell me at which settings to grind the beans with my Fellow Ode 2???
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, October 14, 2024
Hi,
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
3
Great at making coffee but hard to work with (nor now at least)
on September 17, 2024
Posted by: anis
Makes great coffee! The only issue is with the software. The app is really buggy and pretty useless right now. I keep adding the device and it keeps disappearing on iOS and Android.
There is an interface lag when interacting with the machine when it's connected to WiFi.
There is an interface lag when interacting with the machine when it's connected to WiFi.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello Anis!
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
on September 12, 2024
Posted by: Coffee4Life
Love the coffee pot. Hate the app.
Aiden does what it promised, but the app doesn’t work. You have to program everything on the device itself.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow
Customer Rating
3
So much potential
on September 12, 2024
Posted by: LDB
The pros. First and foremost, the taste quality of the pour over is great. I have tested with beans I am familiar with and the output is amazing. Having this quality brewed on schedule is very convenient. The cons. The lid of the water reservoir is awkward and small making it hard to clean and refill. The carafe doesn’t keep the coffee warm. I transfer the coffee into a Hario carafe to keep it warm. Have a bigger screen. So much information on a small screen is hard to see. The app doesn’t work. Can’t program the coffee on your phone and then transfer it to the maker. It would be nice to have grind settings if you have an Ode. I hope they improve the app and software, provide a sealed lid for the carafe and improve the lid to the water reservoir.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow