Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
654
4 Stars
149
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
702 out of
759)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
The best product I’ve bought in years
on July 1, 2025
Posted by: Nashville Coffee Drinker
I never complete these reviews, but I’m so in love with my new coffee maker that I feel like I owed it a review. The machine is so easy to set up and use - and - the coffee is so amazing I’ve stopped making excuses to run out to the local coffee shop in the morning.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Highly Recommend
on August 12, 2025
Posted by: Space Cadet
In love. The quality and design are worth the price. I love the ability to either be very picky, or not, and still get incredible coffee with this machine. If you're on the fence, it really is worth taking a chance on. The coffee it brews does rival the best coffee houses.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Barista Quality Coffee
on September 17, 2025
Posted by: DLT
This coffee maker makes the BEST coffee! Like Barista quality in your house!! My first Aiden stopped working (the pump failed) and Fellows replaced it immediately with a version that had obvioulsy been upgraded in the problem area.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Great machine some flaws
on October 13, 2024
Posted by: A
We've been using this coffee machine for a little over a month. I have one major complaint which has me considering getting rid of it. The brew basket is too small, see the attached picture. The basket and space above is undersized for the volume of coffee that the brewer needs to make full pots of coffee. When using >60g of coffee the coffee rises above the filter and even gets on the brew head. This isn't day old fresh coffee, but closer to two week old coffee from our local roaster. When following the "guided brew" instructions for full (10 cups) pots of light roast which asks for >80g of coffee the machine is left a mess and coffee flowing over the filter (size spec'd by fellow) resulting in coffee grounds in our brew. This feels like an oversight that should have been caught early in testing.
Otherwise, the machine works wonderfully. It's just messy and gets grounds in my coffee. I'm looking for alternate filters that go higher in the basket to help with the latter.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 14, 2024
Hello,
We appreciate you sharing your feedback! It's great to know that one of our agents has already connected with you to provide assistance. If you have any further feedback, don't hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
We appreciate you sharing your feedback! It's great to know that one of our agents has already connected with you to provide assistance. If you have any further feedback, don't hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Great coffee but some flaws which takes away from the overall coffee experience.
on January 8, 2025
Posted by: Nick P
Great coffee but too many plastic parts. Also the carafe is thin and does not insulate anything. Poor and cheap tin. My black n decker carafe was much better.
Written by a customer while visiting Fellow
Customer Rating
2
I was expecting so much more …
on September 12, 2024
Posted by: Derek G.
I was expecting so much more. Don’t get me wrong, the brew is really really good! As a die hard pour over enthusiast, I sincerely appreciate the flavors this thing delivers. And the metal Carafe is superb. But I’m more than a little disappointed on how much plastic there is … the top lid is flimsy and the hinges are awful. Mine gets stuck opening the filter lid. Oh, and there’s no spring stopper valve on the filter so you absolutely have to wait until the brew cycle is done or you’ll flood your counter. Even if it says, waiting for last drips, don’t pull out the carafe. And why do I have to hit the button multiple times on the menu when it’s already showing “instant brew”? Shouldn’t one press start brewing?
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello Derek,
We regret to learn about this situation. A member of our Customer Experience team has contacted you via email to help resolve this issue. We are eager to connect and ensure that everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about this situation. A member of our Customer Experience team has contacted you via email to help resolve this issue. We are eager to connect and ensure that everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
4
Almost amazing
on February 25, 2025
Posted by: therealmaharg
This coffee maker is great - it makes consistently awesome coffee. My morning routine has vastly improved. I initially wasn’t sure I wanted this coffee maker, because it is expensive, and I am ultimately glad I bought it. I got to use one at a friend’s house so that helped. I was making pour overs myself, and kept getting distracted partway through the process. The machine does not get distracted, so things ultimately are higher quality.
I will say - I do not love the UI. I wish that Fellow had included a back button, instead of relying only on the wheel. The screen is obviously a square screen with a circular aperture on top of it, which feels quite lazy. The water tank is a weird shape, and has a handle that protrudes into the opening at the top which makes it awkward when pouring in water.
Hopefully Fellow takes these things into consideration on the next version. I would say I am a lazy user, not a power user, so I have found them workable for the time being.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Makes amazing coffee
on November 25, 2024
Posted by: Steph68
Makes great coffee and wasn't as difficult to operate as I was expecting. The reason for my 3 star rating is it doesn't keep the coffee warm. The machine itself is well made. Really wish the base kept the coffee warm.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi there,
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow