Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
379
4 Stars
107
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
407 out of
456)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
Great Experience so far, with a few observations.
on September 24, 2024
Posted by: jclayton3
So far, I'm impressed with the coffee that is produced by Aiden. I already had a bag of beans from Valor (my favorite local roaster in Alpharetta, GA) open when I received Aiden. It was the “Guatemala Finca Las Moritas” and was delicious using Aiden. This morning I opened the Onyx “Yabitu Koba” that shipped with my machine and brewed it using the pre-installed profile. Very easy and a delicious result.
I look forward to trying the cold brew feature, but have not done that yet. I need to figure out the recommended grind size for Aiden’s cold brew since other brew profiles tend to recommended a coarser than expected grind size.
Despite the great results, I do have three things I’d like to point out. First, it would be nice to have more granular settings for amounts and temperatures. I like using Fahrenheit for my temperature, but use grams and milliliters for my beans and water. I have my setting on imperial and I know I can see the metric amounts in tiny font on the screen, but I wanted to share these thoughts. Secondly, there is a bit of a lag when you press the wheel to select a menu item. Not a huge deal, but I’m constantly wondering if I really pressed the button or if it’s just the lag in response. I find myself having to click “back” a lot as a result. Thirdly, I’m quite disappointed that the app is not ready. I anticipate that it will be easier to enter information using the app.
I look forward to trying more coffees and hope that more roasters start providing brew profile information (Valor this is for you if you happen to see this). I know Fellow Drops will probably have this for most coffees, but I prefer supporting my local roaster.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Beautiful, but...
on September 26, 2024
Posted by: Dpas29
Astetically, it's a thing of beauty. Great features but not necessarily intuitive. My biggest problem is the carafe not keeping the coffee hot enough after the first pour. Incredibly disappointed.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 26, 2024
Hello,
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
2
Maybe-but do your research first!
on May 6, 2025
Posted by: Aurora
Husband chose this -and while it MAY end up being ok-so far, I'm not impressed. Nowhere did we notice the carafe does not keep the coffee hot. And the Guided Brew option uses TWICE the amount of coffee compared to what we used before and with today's prices-it's not a good look. Also-and it's husband's fault-but I don't want to have to use an app to make my morning coffee. It is a cool-looking machine though-gotta give it that.
Written by a customer while visiting Fellow
Customer Rating
4
on July 5, 2025
Posted by: Jim223
This thing makes great coffee but way over engineered. Why in the world would you need a magnetic interlock in the basket. My magnet has fallen out, rendering the machine useless, are you kidding me! If you’re not smart enough to put a basket with coffee in to make a pot, good luck!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Excellent coffee brewer, but the app is alpha software at best and doesn't work.
on September 18, 2024
Posted by: BOTHand
Aiden makes great coffee. At release it was stated that the app was a work in progress. But I can't fully set up my brewer because I can't get the app to work with the brewer. They won't sync. I can still make coffee, and it's great, but a good part of why I got the Aiden was to be able to run it with the app.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Not happy
on October 5, 2024
Posted by: Sarah
I can’t get a decent cup of coffee-very hard to operate.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hi,
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
2
Folger crowd upgrade
on September 18, 2024
Posted by: foo22
This item is definitely a step up from a Keurig or a big box drip Coffee Maker. However despite marketing claims, it cannot make coffee that competes with any good manually poured pour over setup.
Pros:
Automation
Temperature control
Automation
Temperature control
Cons:
Single Serve Filter type - Bee House
Flow meter inaccurate
Countertop hog - far to large
Frustrating User Interface - rotate wheel & click for all selections
Protracted brew times
Unable to program highly popular pour over recipes Tetsu/Hoffman/etc.
Single Serve Filter type - Bee House
Flow meter inaccurate
Countertop hog - far to large
Frustrating User Interface - rotate wheel & click for all selections
Protracted brew times
Unable to program highly popular pour over recipes Tetsu/Hoffman/etc.
No, I would not recommend this to a friend.
Response from FellowBy Customer Experience Team, CX, September 18, 2024
Hello there,
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
That's my one arm man. I'm not driven by avenging my dead family Morty-Morty, that was fake! i-I'm driven by finding that Aiden Precision Coffee Maker. I want that Aiden Precision Coffee Maker, Morty. That's my series arc Morty!
on February 25, 2025
Posted by: OrcaSmuggler
Really great product. Easy to set up, and beautifully made. Our only gripe thus far would be that the cold brew is not exactly cold. Everything else has lived up to or surpassed our expectations.
I would recommend this to a friend!
Written by a customer while visiting Fellow