Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
654
4 Stars
149
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
702 out of
759)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
1
I Love You Fellow, but NOT This Coffee Maker
on September 17, 2024
Posted by: TXCoffee
I see the potential in this coffee maker, but don’t buy it now. I’ll be returning mine asap. The software to operate this coffee maker does not work correctly. It doesn’t keep the correct time, which means you can’t preset your coffee to be made the night before. Also, I created multiple brew profiles, and the next day they were all gone. Lastly, the app is completely useless. Sorry Fellow, I love your products, but this coffee maker isn’t quite ready to be released yet.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello,
We appreciate you taking the time to share your experience with us. Your feedback will be passed along to our product team, who are continuously seeking ways to enhance our products. They are currently dedicated to rolling out more improvements to the machine via firmware updates, as we strive to support this machine and broaden the app's functionality and features well beyond its initial release. Should you have any further feature requests or additional feedback, do not hesitate to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us. Your feedback will be passed along to our product team, who are continuously seeking ways to enhance our products. They are currently dedicated to rolling out more improvements to the machine via firmware updates, as we strive to support this machine and broaden the app's functionality and features well beyond its initial release. Should you have any further feature requests or additional feedback, do not hesitate to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
1
on November 23, 2024
Posted by: Dk
Not very intuitive - scheduling function is hit or miss. App has no workable features that I can tell. It’s a pretty design but functionality is disappointing
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi there,
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us understand our customers better. Rest assured, we’ll make sure to communicate your thoughts to our product team. If you have any more insights or suggestions, please feel free to reach out to us at hello@fellowproducts.com. We’re here to listen and make things better for you.
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us understand our customers better. Rest assured, we’ll make sure to communicate your thoughts to our product team. If you have any more insights or suggestions, please feel free to reach out to us at hello@fellowproducts.com. We’re here to listen and make things better for you.
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
No heating element under coffee pot
on November 3, 2024
Posted by: Missing Element
I can only say it makes good coffee but there is no heating element so it’s either one cup at a time or you’ll have to microwave old coffee. Defeats the proof a coffee maker. Waste of money. Very misleading Fellow peeps.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 4, 2024
Hi there,
Thank you so much for taking the time to share your experience with us. Your thoughts are truly important to us, and we genuinely appreciate your input. Rest assured, we will pass your feedback along to our product team, as it helps us improve.
If there’s anything else on your mind or if you have further insights to share, please feel free to reach out at hello@fellowproducts.com. We're here to listen.
Thank you again for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us. Your thoughts are truly important to us, and we genuinely appreciate your input. Rest assured, we will pass your feedback along to our product team, as it helps us improve.
If there’s anything else on your mind or if you have further insights to share, please feel free to reach out at hello@fellowproducts.com. We're here to listen.
Thank you again for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
Disappointing
on December 5, 2024
Posted by: BT
Used this machine for over a month now. Good coffee, but very disappointed in the time it takes to make a batch brew, as 10 minutes after it says it’s ready, there is still lots of water in the basket. There are also way too many residual grounds that make its way into the carafe.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 5, 2024
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Beautiful, sleek coffee maker
on September 18, 2024
Posted by: Anonymous
There's a lot to love about the Aiden and just a few negatives. I signed up for the Aiden several months ago, so I received once it was released about a week ago along with 3 bags of interesting coffees, which was an added bonus for sure! The things I love about it are the sleek design, removeable water tank, the ease of the display, the ability to make a single cup of coffee, the shower head water dispenser and overall opertion of the machine and quality of the coffee. It is a beautiful machine, and the size is perfect for my countertop and upper cabinets. I love not having to use the carafe to fill the water tank. The Aiden water tank is removeable, so you can take it directly to your water source. The tank is clearly marked for getting a precise amount of water. The display is easy to program and simple to follow (even for a non-technical person like me). The single cup filter basket is a great feature, I love being able to make just one cup at a time (there's one negative to this which I highlight below). The shower head water dispenser gives great coverage to the beans, which is something my old coffee maker didn't do. I believe this results in a superior cup of coffee. Overall, I love the coffee this brewer makes!
There are a couple things that take some getting used to. For starters, the carafe is metal and completely opaque. I'm used to being able to look at the carafe to see how much coffee is available. Since the carafe is opaque, you have to remove the carafe from the base, then remove the snug lid to see how much coffee is remaining. On the one hand, the metal carafe does keep the coffee hot for hours, but in a household with multiple coffee drinkers, not being able to easily see how much coffee is remaining isn't preferred. I also wonder if the metal interior imparts a flavor to the coffeee. I love the Fellow/Carter mugs with the ceramic coating, and would prefer a ceramic carafe to this metal one.
Another negative is on the single serve basket. With the Aiden single serve basket, there isn't a shut off valve, so after the coffee cup is brewed, it continues to drip. This is slightly irritating, but I've just learned to put another coffee mug under it. In contrast, the larger basket shut off works extremely well, but it isn't the easiest thing to fill. If you place it is the filter box and dump the coffee grounds into it, static electricity causes the grounds to adhere outside of the filter, and therefore to go into the carafe during the brewing phase. I hold the filter and fill it outside the box to avoid that. The shut off valve on the bottom is rounded, so you can't easily place it down on the counter to fill it.
Finally, the brew time is slightly longer than my other brewer, but this isn't a showstopper.
Overall, I'm pleased with this coffee maker and look forward to brewing with it for years to come.
Another negative is on the single serve basket. With the Aiden single serve basket, there isn't a shut off valve, so after the coffee cup is brewed, it continues to drip. This is slightly irritating, but I've just learned to put another coffee mug under it. In contrast, the larger basket shut off works extremely well, but it isn't the easiest thing to fill. If you place it is the filter box and dump the coffee grounds into it, static electricity causes the grounds to adhere outside of the filter, and therefore to go into the carafe during the brewing phase. I hold the filter and fill it outside the box to avoid that. The shut off valve on the bottom is rounded, so you can't easily place it down on the counter to fill it.
Finally, the brew time is slightly longer than my other brewer, but this isn't a showstopper.
Overall, I'm pleased with this coffee maker and look forward to brewing with it for years to come.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Great product!
on October 11, 2024
Posted by: Sean
Fantastic product that has streamlined my mornings and kept my coffee delicious. Features are robust and I'm excited to explore.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Absolute Boss Coffee Machine
on February 25, 2025
Posted by: Talk Tuah
Makes better coffee than I could and I was doing pour overs every day!! Easy to use as well
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Finally! My coffee soulmate!
on April 18, 2025
Posted by: Suzanne H
We have had our Aiden for a month now and couldn’t be more happy with the purchase! Makes an extremely excellent single serve or batch coffee! So good, that we barely resort to our “Sunday pour over” routine because it tastes THAT GOOD! Love,love,love it! Love the modern aesthetics of the machine. Tucks in neatly on the counter. Anyone that comes over to visit is instantly intrigued by its look, ease of use, customization and then immediately looking it up online to buy once they took a sip! I usually ignore product reviews or surveys, but Aiden deserves my applause!
I would recommend this to a friend!
Written by a customer while visiting Fellow