Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.6
(876 Reviews)
Rating breakdown 876 reviews
5 Stars
654
4 Stars
149
3 Stars
43
2 Stars
16
1 Star
14
92%of customers recommend this product.
(
702 out of
759)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
on November 18, 2024
Posted by: Bfs
Doesn’t stay hot long enough in the craft and as a single pour there are easier ways
Response from FellowBy CX, Customer Experience Team, November 18, 2024
Subject: We Appreciate Your Feedback
Hi there,
Thank you so much for taking the time to share your experience with us. Your feedback means a lot, and we truly appreciate your insights. We will make sure to share your comments with our product team, as they are committed to continuous improvement.
If you have any more thoughts or suggestions, please feel free to reach out anytime at hello@fellowproducts.com. We’re here to listen.
Thank you once again for being part of our community!
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Hi there,
Thank you so much for taking the time to share your experience with us. Your feedback means a lot, and we truly appreciate your insights. We will make sure to share your comments with our product team, as they are committed to continuous improvement.
If you have any more thoughts or suggestions, please feel free to reach out anytime at hello@fellowproducts.com. We’re here to listen.
Thank you once again for being part of our community!
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
Good brew, fine design, longevity concerns
on November 23, 2024
Posted by: Ay yo just that dude ok?
Quite nice, excellent cup of coffee, on par with a Curtis Gold Cup for the small head, and excellent batch brews for the larger basket. I'm glad they chose the two most common filter styles. I have a few durability concerns with some of the design (the colored plastic latches that hold the baskets in place, the display/buttons, the myriad sensors), and wouldn't recommend this to the BIFL crowd over a Moccamaster. For the rest of us, seeking the flexibility of single cup brews, it's a fine bit of kit.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
on February 1, 2025
Posted by: BW
App does not connect..
Avg coffee maker def not worth the $$ charged
Response from FellowBy CX, Customer Experience Team, February 5, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
White finish is beautiful
on March 30, 2025
Posted by: Anonymous
Got the white Aiden unit. Beautiful machine & makes great coffee. I can’t speak for the durability, but we are super happy with the purchase thus far. You can dial in your coffee in very granular way. I am having fun making subtlety different flavored coffee from the same beans by playing with the parameters (light — medium — dark roast profiles)
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Everything I had expected
on April 6, 2025
Posted by: Peter S
I bought the Aiden as part of a bundle. Was disappointed to learn during the ordering process that bundles don't qualify for the 10%. The coffee maker is excellent and the interface, including making your own brewing program, is very intuitive. It brews and excellent cup of coffee and seems to be well made.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Good but not great
on May 12, 2025
Posted by: Tim1981
I love the design of Aiden. I think that’s my favorite part. It is very sleek. I also like that it doesn’t take too much space. I think one thing that I don’t like as much is the design of the digital interface and menu options. I wish that the brew schedule was simpler. Also, the temperature of the coffee does not feel as hot as I would like it.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Coffee maker is great, app is useless
on July 20, 2025
Posted by: Jason
Well so far the coffee maker itself has been great. It does an excellent job making wonderful coffee. My only complaint on the Aiden itself is that the lid on the water reservoir is maddening.
The app however is completely useless. Most of the time spins, doing nothing. Eventually it seems to either crash or error out and makes me re-login to my account. And about half the time, the future that I'm looking for, scheduling, doesn't seem to even show up in the app. It's very weird. Thankfully I don't need it to use this machine. But because the app is so poor it would be nice if the display on the machine was a little more functional and larger.
The app however is completely useless. Most of the time spins, doing nothing. Eventually it seems to either crash or error out and makes me re-login to my account. And about half the time, the future that I'm looking for, scheduling, doesn't seem to even show up in the app. It's very weird. Thankfully I don't need it to use this machine. But because the app is so poor it would be nice if the display on the machine was a little more functional and larger.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Bricked itself first hour
on September 17, 2024
Posted by: Lee
Received last week after waiting four months. Turned on, set time, put on my network. Realized the application is not even at an MVP state yet. Ran just water brew with no grinds. After done was using front dial to do another. Interface froze. Powered off by unplugging cord as there is no power button. Plugged back in. Nothing. Black screen. Dead. Unplug, plug, dead.
Ok, new product I'll contact support they'll ship a new one out. These things happen. Nope. Contact support. Tell them everything I did for their own troubleshooting purposes. They respond to reboot my router. I explained again this thing is bricked they mis interpreted something.
When the product isn't ready you better have good support. When both are at 1 star levels, I'm done with Fellow entirely.
Ok, new product I'll contact support they'll ship a new one out. These things happen. Nope. Contact support. Tell them everything I did for their own troubleshooting purposes. They respond to reboot my router. I explained again this thing is bricked they mis interpreted something.
When the product isn't ready you better have good support. When both are at 1 star levels, I'm done with Fellow entirely.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello,
We are truly sorry to hear about your experience. It's comforting to know that one of our agents has already reached out to you to provide assistance. If there's anything else you'd like to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We are truly sorry to hear about your experience. It's comforting to know that one of our agents has already reached out to you to provide assistance. If there's anything else you'd like to share, please don't hesitate to reach out to us at hello@fellowproducts.com.
The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow