Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
379
4 Stars
106
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
406 out of
455)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
Aiden Creates Joy In Every Cup
on October 2, 2024
Posted by: neokuji
We’ve been impressed by the level of hydration of the grounds with Aiden, they’re so fully saturated with its seal and 🚿, that they hold more water absorbed than any of my manual pour overs. It makes use of them so well, that ratios feel stronger. 🙌
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
A Kitchen Counter-top Hero
on October 12, 2024
Posted by: Mudno
The machine makes great coffee, but it really relies heavily on your grinder and your patience dialing-in.
My favorite parts of the Aiden:
1. The ease of brewing
2. The curated brewing recipes-- seeing the coffee i bought in the list is SO satisfying, and if feels like a premium experience
3. The brewing performance...ability to rapidly heat up and start brewing, adjustable bloom, and brew size versatility is fantastic.
4. The clean-up
5. Brew scheduling!
6. The very charming "your coffee is ready" noise. I love it.
My favorite parts of the Aiden:
1. The ease of brewing
2. The curated brewing recipes-- seeing the coffee i bought in the list is SO satisfying, and if feels like a premium experience
3. The brewing performance...ability to rapidly heat up and start brewing, adjustable bloom, and brew size versatility is fantastic.
4. The clean-up
5. Brew scheduling!
6. The very charming "your coffee is ready" noise. I love it.
Things that I struggle to enjoy:
- The workflow can be clunky; guided brew must be started before you know how much coffee to grind and there's a weird back and forth of setting the brew basket before you can proceed with the guide.. it's just not intuitive
- The touchpoints do not feel as premium as the performance of the machine... the water tank lid feels flimsy and slams, the brewing lid (while i love the linkage hinge) also slams. It's very jarring and really misses an opportunity to be damped and soft-close.
- The dial navigation; while the tactile feel of the dial is nice (an improvement over the Stagg Pro), navigating through the menus with the dial is cumbersome and not the greatest. I am hopeful the app is finished soon.
- The thin and plasticky nature of the main interaction points; the filter basket handles, body, and even the lid of the carafe really undercut how well laid out/designed they actually are.
- The workflow can be clunky; guided brew must be started before you know how much coffee to grind and there's a weird back and forth of setting the brew basket before you can proceed with the guide.. it's just not intuitive
- The touchpoints do not feel as premium as the performance of the machine... the water tank lid feels flimsy and slams, the brewing lid (while i love the linkage hinge) also slams. It's very jarring and really misses an opportunity to be damped and soft-close.
- The dial navigation; while the tactile feel of the dial is nice (an improvement over the Stagg Pro), navigating through the menus with the dial is cumbersome and not the greatest. I am hopeful the app is finished soon.
- The thin and plasticky nature of the main interaction points; the filter basket handles, body, and even the lid of the carafe really undercut how well laid out/designed they actually are.
Suggestions for improvement:
+ A "PRO" model... or a "Studio" model that has soft close features, aluminum or more robust glass fiber reinforced plastic body
+ Plumbability -- probably not a real word, but I think this machine really loses out for not having the ability to be plumbed in.
+ Curated coffees that come with small grind size sample to help dialing in.. I know that is a ridiculous ask
+ A "PRO" model... or a "Studio" model that has soft close features, aluminum or more robust glass fiber reinforced plastic body
+ Plumbability -- probably not a real word, but I think this machine really loses out for not having the ability to be plumbed in.
+ Curated coffees that come with small grind size sample to help dialing in.. I know that is a ridiculous ask
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
It's a love/hate relationship with Aiden
on December 3, 2024
Posted by: FG
OK... had this about a month now... LOVE it because it saves me time and it brews some very good coffee for my wife and I. DISLIKE it because the app and Aiden itself really doesn't come with a lot of the features as promised out the box... more like a coming soon thing... HATE that the most recent app update (1.1.0) somehow broke the bluetooth connection to my Aiden and after a week plus of troubleshooting with Fellow rep I'm getting a replacement. Hoping the replacement has no issues. Overall I'm still happy with the purchase and that Fellow is sending a replacement first before I return the old unit, but I can't help having the feeling of wishing it did everything that was promised, with no hiccups from day one.
Response from FellowBy CX, Customer Experience Team, December 5, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
User friendly
on January 22, 2025
Posted by: KCK
If APPLE made a coffee maker this would be the results.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
It’s not perfect but dammmmn…, it really is good.
on February 5, 2025
Posted by: Clay
Con’s, It needs a bit more coffee to get the same results as a manual pour over. It needs a redo on the water lid (it dumps anything on top of it like coffee grounds into the water tank). It needs some better seals on the screen and electronics, maybe a relocation or maybe get rid of the screen and just to a couple of activity LED’s, the jog button is also kinda sketchy, it doesn’t always register. The shower head needs to be automated, center, outer or both. The valves on the brew basket leak (on purpose?) and the app needs to be able to fully control the brewer.
For all the stuff that is broken though, this thing makes AMAZING cups of coffee. Just flat out great. And they are still tweaking the brewing profiles and you can make your own. I should make a caveat here that I don’t drink dark roast, only medium and light. So that’s all I’ve tested. But the Aiden really shines when you love lighter coffees like washed/natural roasts. Do yourselves a favor and try and lighter roast with one of the longer brewing profiles. Kudo’s to the engineers that worked on this, I look forward to a version 2.
For all the stuff that is broken though, this thing makes AMAZING cups of coffee. Just flat out great. And they are still tweaking the brewing profiles and you can make your own. I should make a caveat here that I don’t drink dark roast, only medium and light. So that’s all I’ve tested. But the Aiden really shines when you love lighter coffees like washed/natural roasts. Do yourselves a favor and try and lighter roast with one of the longer brewing profiles. Kudo’s to the engineers that worked on this, I look forward to a version 2.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Buy it… just do it! 🙂
on April 16, 2025
Posted by: Eric the farmer
A fantastic coffee maker. It’s pretty and the coffee taste great. Lots of adjustables, the app is nice. If I could change one thing it would be being able to start an instant brew from the app. I set the timer for the morning but if I wake up early I either have to schedule a new time, or get out of bed and manually start it. Seems a quick start button could be added to the app. Other than that minor thing it’s by far my favorite machine and I’ve had a lot of them over the decades.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
4
Great coffee, mediocre UX
on May 27, 2025
Posted by: Jack T
Been using the Aiden for about a month or two now and it’s overall been a good experience. However there are definitely some pain points that are frankly disappointing on a product this expensive.
First: the display. I’m not sure why they thought a circular screen was a good idea, but it’s just not. Awkwardly cuts off information in menu screens (which is most of the screens). Additionally the scroll wheel as the only input feels a bit awkward and makes menu’ing pretty slow and tedious, particularly when backing out of menus. I think the Aiden 2 should definitely opt for a simple rectangular touch screen.
Second, the app. Because the screen is such an awkward method of interaction, anything more complicated than immediately triggering a preset brew basically needs to be down through the phone app. The phone app is not terrible, but it’s also not good. Frequently requires me to log back in, and often has difficulty connecting the Aiden. I’ve also noticed that when setting scheduled brews, it can be hard to tell if the schedule was *actually* saved. Several times now, I’ve scheduled a brew only for it to not actually happen, presumably because the app UI said it was scheduled, but silently failed to update the device. This is a really bad user experience, particularly for how expensive this brewer is.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
5
Cold Brew Perfection
on June 28, 2025
Posted by: CJ
To be fair, I've only used the "cold brew" setting. But, I am IN LOVE. Several people have come over and I've offered a cold coffee and they're are beyond complimentary. I pair my cold brew with half n half with a dollop of brown sugar oat creamer and it's better than any coffee house. I love this thing. If I only use it for cold brew (which I won't), it's worth it!
I would recommend this to a friend!
Written by a customer while visiting Fellow