Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
342
4 Stars
97
3 Stars
34
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
373 out of
419)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Great at making coffee but hard to work with (nor now at least)
on September 17, 2024
Posted by: anis
Makes great coffee! The only issue is with the software. The app is really buggy and pretty useless right now. I keep adding the device and it keeps disappearing on iOS and Android.
There is an interface lag when interacting with the machine when it's connected to WiFi.
There is an interface lag when interacting with the machine when it's connected to WiFi.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello Anis!
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're really sorry to hear about your experience, but we're thrilled that one of our agents has already connected with you to help out! If you have any more thoughts or feedback you'd like to share, don’t hesitate to drop us a line at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
on September 12, 2024
Posted by: Coffee4Life
Love the coffee pot. Hate the app.
Aiden does what it promised, but the app doesn’t work. You have to program everything on the device itself.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience!
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you.
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow
Customer Rating
3
So much potential
on September 12, 2024
Posted by: LDB
The pros. First and foremost, the taste quality of the pour over is great. I have tested with beans I am familiar with and the output is amazing. Having this quality brewed on schedule is very convenient. The cons. The lid of the water reservoir is awkward and small making it hard to clean and refill. The carafe doesn’t keep the coffee warm. I transfer the coffee into a Hario carafe to keep it warm. Have a bigger screen. So much information on a small screen is hard to see. The app doesn’t work. Can’t program the coffee on your phone and then transfer it to the maker. It would be nice to have grind settings if you have an Ode. I hope they improve the app and software, provide a sealed lid for the carafe and improve the lid to the water reservoir.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, September 13, 2024
Hi there,
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Thank you so much for taking the time to share your feedback on your Aiden Brewer experience! I’m thrilled to hear you're loving the coffee quality. As for the water reservoir and carafe, I’ll definitely pass your feedback along to our product team—they always appreciate hearing how we can improve.
As for full app control and shareable brew profiles, these features will be available in the coming months. While we can’t provide an exact timeline right now, please know we're working hard to get them out as soon as possible. In the meantime, the Fellow app will make sure your Aiden gets all the latest firmware updates without any extra effort from you. And remember, you can still access all of Aiden’s features using the dial button and onboard screen!
For grind guidance, we’ve got you covered! You can check out our Help Center article and guide video on How to Dial in Your Grinder here: https://help.fellowproducts.com/hc/en-us/articles/29101533994267-How-should-I-dial-in-my-grinder-when-brewing-with-Aiden
If you have any other questions, feel free to email us at hello@fellowproducts.com. We’re always here to help!
Written by a customer while visiting Fellow
Customer Rating
4
Amazing coffee!
on October 23, 2024
Posted by: Anonymous
We are amazed how good our coffee tastes with the Aiden coffee maker. We've been using the pour-over method for many years and decided to try Aiden. The only reason I gave 4 instead of 5 stars is because I'm not sure how long the plastic pieces will last.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Aiden dissapoints
on September 11, 2024
Posted by: SoCalPourIver
We were very excited to receive our Aiden after preordering in May. Sadly, after receiving it, we were disappointed several aspects. First, and foremost, is the flavor of the pour over on a timed schedule. The flavor just isn’t the same. This is mostly due to grinding the beans the night before and losing that “just ground” taste. Second, the measurement for dispensing the coffee is in cups. I like a 300 ml pour, my wife prefers a 250. The Aiden uses 5 oz cup measurement. This required a little more work on our part. Finally, it comes down to the software and usability of the interface and app. Both need work. They are over simplified which actually meant it taking even more work to get it to do what it was advertised to do.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 12, 2024
Hi,
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for providing your feedback on Aiden. We genuinely appreciate any feedback regarding this product, as it helps us understand how to improve. We recommend changing the machine’s settings if you want more precise measurements for your pours (Settings>units>precise units (check) >type >metric units). We will be providing more information and how-to videos in the future on adjusting certain aspects to ensure that they align with your needs for the machine. You can change the machine’s internal settings to display more detailed information, such as the mL of water, rather than showing cups. We will share this information with our product team and are excited to offer more support for this machine through our app’s firmware updates and upcoming features that will provide greater control over the machine through the app interface in the future. We are committed to ongoing improvement. If you have any further questions, please contact us at hello@fellowproducts.com.
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Machine great, no app bad
on September 17, 2024
Posted by: Ryan
Machine is great, my wife loves the functionality of single serve. However, we expected a connected coffee maker with a fully functioning app. Very disappointing as an early adopter !
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello Ryan,
Thank you for sharing your experience with us. We will ensure that your feedback is communicated to our product team, who are always looking for opportunities to improve our products and are currently focused on implementing more enhancements to the machine through firmware updates, as we aim to support this machine well beyond its delivery. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us. We will ensure that your feedback is communicated to our product team, who are always looking for opportunities to improve our products and are currently focused on implementing more enhancements to the machine through firmware updates, as we aim to support this machine well beyond its delivery. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Many variables!
on March 2, 2025
Posted by: Luke McD
An absolutely amazing machine. By playing with the variables I was able to make a bean that I hated first go around to be better, not the best but better.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Ignore the haters
on September 14, 2024
Posted by: fence666
I think people love to hate on Fellow, mostly because they're pushing the envelope and elevating the status of nice coffee appliances that don't look terrible. I was one of the early April pre-orders, so yes, waiting 6-months for a product certainly creates an expectation. Outside of the app not working on launch (which like, cmon, you don't need an app to brew coffee) the Aiden show up on time and has been exactly as described. I've been doing a Hario pour-over (along with chemex, etc.) for 10+ years and I truthfully can't find a quality difference in the Aiden's brew. This thing is loaded with customizations for brewing which truly allows you to brew based on your personal taste preference. From a design standpoint, the exterior is primarily plastic and there is one area on my brewer that isn't flush with the rest, but I don't know, I'm here to make coffee not look for a the finest of flaws. If you want the best tasting coffee in the world, don't buy a drip/single cup brewer, but if you want something that's pretty darn close, go for the Aiden. I truly don't think you're going to find a better brewer at this price point.
I would recommend this to a friend!
Written by a customer while visiting Fellow