Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
379
4 Stars
107
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
407 out of
456)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
4
Coffee maker is great, app is dumb
on August 18, 2025
Posted by: Leslie
Really great coffee maker. Four stars because I don't understand why it has an app if I can't tell the coffee maker to start a brew from the app.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
I Love You Fellow, but NOT This Coffee Maker
on September 17, 2024
Posted by: TXCoffee
I see the potential in this coffee maker, but don’t buy it now. I’ll be returning mine asap. The software to operate this coffee maker does not work correctly. It doesn’t keep the correct time, which means you can’t preset your coffee to be made the night before. Also, I created multiple brew profiles, and the next day they were all gone. Lastly, the app is completely useless. Sorry Fellow, I love your products, but this coffee maker isn’t quite ready to be released yet.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello,
We appreciate you taking the time to share your experience with us. Your feedback will be passed along to our product team, who are continuously seeking ways to enhance our products. They are currently dedicated to rolling out more improvements to the machine via firmware updates, as we strive to support this machine and broaden the app's functionality and features well beyond its initial release. Should you have any further feature requests or additional feedback, do not hesitate to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us. Your feedback will be passed along to our product team, who are continuously seeking ways to enhance our products. They are currently dedicated to rolling out more improvements to the machine via firmware updates, as we strive to support this machine and broaden the app's functionality and features well beyond its initial release. Should you have any further feature requests or additional feedback, do not hesitate to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
1
No heating element under coffee pot
on November 3, 2024
Posted by: Missing Element
I can only say it makes good coffee but there is no heating element so it’s either one cup at a time or you’ll have to microwave old coffee. Defeats the proof a coffee maker. Waste of money. Very misleading Fellow peeps.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 4, 2024
Hi there,
Thank you so much for taking the time to share your experience with us. Your thoughts are truly important to us, and we genuinely appreciate your input. Rest assured, we will pass your feedback along to our product team, as it helps us improve.
If there’s anything else on your mind or if you have further insights to share, please feel free to reach out at hello@fellowproducts.com. We're here to listen.
Thank you again for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us. Your thoughts are truly important to us, and we genuinely appreciate your input. Rest assured, we will pass your feedback along to our product team, as it helps us improve.
If there’s anything else on your mind or if you have further insights to share, please feel free to reach out at hello@fellowproducts.com. We're here to listen.
Thank you again for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
3
Makes amazing coffee
on November 25, 2024
Posted by: Steph68
Makes great coffee and wasn't as difficult to operate as I was expecting. The reason for my 3 star rating is it doesn't keep the coffee warm. The machine itself is well made. Really wish the base kept the coffee warm.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi there,
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
Brilliant, cannot fault it!
on March 3, 2025
Posted by: Kaytee
I’m new to pour over, have been using an espresso machine for 5 years and recently got the itch to try something new after sampling some new beans at Drip! in NYC. Now I’m fully down the rabbit hole of light roasts and recipes and Aiden is the perfect companion. I’ve had 98% tasty cups, ease of brewing and quality of the cup stand out.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Design and engineering triumph. But don't let the marketing hype set some unrealistic expectations.
on October 3, 2024
Posted by: Berk Demir
This is a well engineered product with a delightfully minimalist design by coffee nerds, for coffee nerds. You get the convenience without falling below the coffee nerd minimum expectations of quality. It is a good deal for its price. Though I don't think it's revolutionary, or some kind of leap forward when it comes to residential batch brewers. It edges the competition in quality of brew, and tweakability. That's good, and enough.
I don't know why Fellow is doubling down with the marketing narrative of even professionals (baristas, roasters) cannot tell apart an Aiden brew from pour over. This is simply not the case. Over the 3 weeks of my ownership, I never managed to get a satisfactory "clean cup" from Aiden, where it's easily achievable, with all three gift beans that came with the machine. What you get is equivalent to a really good batch brew from a coffee shop that really cares. This alone puts Aiden above everything I tried so far and I can be happy with it.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our team. If you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our team. If you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Only one program
on January 26, 2025
Posted by: JE
The program feature is a little desultory. You can only program one time for the whole week. What if you want it to go on at different times during the week. More expansive program would make it better than current rating.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, February 3, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is invaluable, and we will relay it directly to our product team. If you have any further insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is invaluable, and we will relay it directly to our product team. If you have any further insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
Incredible Drip Coffee
on April 9, 2025
Posted by: CoffeeSnobinsowhere
This machine makes incredible coffee. I love the design details, the user interface, and the endless options for adjusting brewing parameters. Love the indestructible carafe and removable water tank. The only place this product loses points for me is the length of time the carafe keeps coffee warm - it’s 30 min - not hours as advertised. However, it doesn’t burn the coffee as it sits and is far superior to other coffee makers I’ve tried.
I would recommend this to a friend!
Written by a customer while visiting Fellow