Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
342
4 Stars
97
3 Stars
34
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
373 out of
419)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Excellent coffee brewer, but the app is alpha software at best and doesn't work.
on September 18, 2024
Posted by: BOTHand
Aiden makes great coffee. At release it was stated that the app was a work in progress. But I can't fully set up my brewer because I can't get the app to work with the brewer. They won't sync. I can still make coffee, and it's great, but a good part of why I got the Aiden was to be able to run it with the app.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Not happy
on October 5, 2024
Posted by: Sarah
I can’t get a decent cup of coffee-very hard to operate.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, October 7, 2024
Hi,
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We're sorry to hear this. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
2
Folger crowd upgrade
on September 18, 2024
Posted by: foo22
This item is definitely a step up from a Keurig or a big box drip Coffee Maker. However despite marketing claims, it cannot make coffee that competes with any good manually poured pour over setup.
Pros:
Automation
Temperature control
Automation
Temperature control
Cons:
Single Serve Filter type - Bee House
Flow meter inaccurate
Countertop hog - far to large
Frustrating User Interface - rotate wheel & click for all selections
Protracted brew times
Unable to program highly popular pour over recipes Tetsu/Hoffman/etc.
Single Serve Filter type - Bee House
Flow meter inaccurate
Countertop hog - far to large
Frustrating User Interface - rotate wheel & click for all selections
Protracted brew times
Unable to program highly popular pour over recipes Tetsu/Hoffman/etc.
No, I would not recommend this to a friend.
Response from FellowBy Customer Experience Team, CX, September 18, 2024
Hello there,
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you taking the time to share your experience with us! Your insights are very important, and we will definitely pass them along to our product team. If you have any more feedback to provide, don’t hesitate to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
That's my one arm man. I'm not driven by avenging my dead family Morty-Morty, that was fake! i-I'm driven by finding that Aiden Precision Coffee Maker. I want that Aiden Precision Coffee Maker, Morty. That's my series arc Morty!
on February 25, 2025
Posted by: OrcaSmuggler
Really great product. Easy to set up, and beautifully made. Our only gripe thus far would be that the cold brew is not exactly cold. Everything else has lived up to or surpassed our expectations.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Hmmm, not sure, yet
on September 19, 2024
Posted by: Lesley
Lots of bells and whistles, but I’m not sure that this product will age well - so much plastic. Hot water + plastic = micro plastics in the blood. Also, it would be nice if there were brew guides for the 3 coffees included with the Aiden. Have used it only twice, so still learning. We will see how it holds up in six months.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 19, 2024
Hello Lesley,
Thank you for sharing your experience with us. We value your feedback and will forward it to our product team, which is always looking for ways to improve our products. Please note that all of Aiden's internals are made from high-temperature proof food-grade silicone, high-temperature proof BPA-free plastic, or stainless steel. We have conducted thorough food safety testing and have met all FDA regulations. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you for sharing your experience with us. We value your feedback and will forward it to our product team, which is always looking for ways to improve our products. Please note that all of Aiden's internals are made from high-temperature proof food-grade silicone, high-temperature proof BPA-free plastic, or stainless steel. We have conducted thorough food safety testing and have met all FDA regulations. If you have any more feature requests or additional feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Not a complete product
on September 14, 2024
Posted by: Coffee nerd
I pre ordered and had great expectations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
Brew good coffee.
Unfortunately the app is not working at all.
It would have been nice for Fellow to be honest and transparent so as to avoid customers frustrations
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 17, 2024
Hello,
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you sharing your feedback! It's great to know that one of our agents has already contacted you to provide assistance. If you have any further feedback, don't hesitate to get in touch with us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Software not matching hardware yet.
on September 17, 2024
Posted by: BD32
Like the physical characteristics of the unit. Disappointed the app doesn't have the ability to download and use the recommended settings of the coffee supplied yet. Waiting for its full potential.
Written by a customer while visiting Fellow
Customer Rating
3
So good, could be great!
on October 13, 2024
Posted by: Nick
It's so smart - why doesn't it tell me at which settings to grind the beans with my Fellow Ode 2???
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, October 14, 2024
Hi,
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for your follow-up and for sharing your feedback with us. We completely understand that coffee preferences can be subjective and that achieving great flavor may require a variety of grinds based on individual tastes and the specific coffee used. If you would like additional recipes or grinding techniques, we highly suggest exploring the coffees available in our Drops program, as each coffee comes with a curated recipe for Aiden from our in-house cupping experts featured in our Brew Talks. We truly value your input and will make sure to pass it along to our product team. Please don’t hesitate to contact us at hello@fellowproducts.com if you have any more questions.
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow