Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
342
4 Stars
97
3 Stars
34
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
373 out of
419)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
3
Makes amazing coffee
on November 25, 2024
Posted by: Steph68
Makes great coffee and wasn't as difficult to operate as I was expecting. The reason for my 3 star rating is it doesn't keep the coffee warm. The machine itself is well made. Really wish the base kept the coffee warm.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi there,
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for sharing your experience with us! We truly value your insights, and we understand how important your feedback is. Rest assured, we will pass it along to our product team.
If you have any additional thoughts or concerns, please don't hesitate to reach out to us at hello@fellowproducts.com. We’re here to listen and help.
Thank you for being part of our community!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Get an xBloom Studio instead
on March 14, 2025
Posted by: Joe
Makes ok coffee - nothing special. It’s overly complicated, and requires more clean up than a manual pour over. Ultimately wasn’t worth it for me and I returned it and bought an xBloom Studio which makes much better coffee, is far less effort and cleanup is much faster.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 18, 2025
Hello Joel,
Thank you for reaching out to us in regard to your experience with the Aiden Precision Coffee Maker.
We apologize for the inconvenience caused by the product being overly complicated and requiring more clean-up than expected. We strive to make our products as user-friendly and efficient as possible, and your feedback is invaluable in helping us improve.
We appreciate your honest review and will take your feedback into consideration for future product developments.
If there is anything we can do to assist you, please feel free to contact us at hello@fellowproducts.com.
Sincerely,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for reaching out to us in regard to your experience with the Aiden Precision Coffee Maker.
We apologize for the inconvenience caused by the product being overly complicated and requiring more clean-up than expected. We strive to make our products as user-friendly and efficient as possible, and your feedback is invaluable in helping us improve.
We appreciate your honest review and will take your feedback into consideration for future product developments.
If there is anything we can do to assist you, please feel free to contact us at hello@fellowproducts.com.
Sincerely,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
on December 29, 2024
Posted by: Zz
Coffee pot does not keep coffee hot for more than 30 minutes.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Beautiful machine, but awful results
on September 20, 2024
Posted by: firehawk
Unfortunately, the Aiden just falls way short of my expectations. I have been using a Chemex pour over for years and am very comfortable dialing grinds and getting the best flavor from each cup. I simply cannot find a setting that works for me on this brewer. Each cup comes out flavorless with no aroma, and all acid. I love the build, the quality, the settings and customization, that automation, but it doesn't work for me if I can't get a good cup of coffee out of it. I'm still a fan of Fellow products and have been using the Stagg kettle, the Stagg XF pour over, the Carter mug, and the Atmos canister. I'm not new to the world of Fellow and have been a huge fan. From reviews I've read, I'm certainly alone or in a very small group. Maybe I have to be fully committed to the ecosystem and get their Ode grinder too in order to enjoy the Aiden. Sadly, I'll be returning this one but I truly appreciate the research and development that has gone into this machine.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 24, 2024
Hello Jeff,
Thank you so much for sharing your experience with us! We truly value your feedback, and we’ll make sure to pass it along to our product team, who are always on the lookout for ways to improve our products. If you have any more feature requests or additional thoughts, we would love to hear from you! Feel free to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Thank you so much for sharing your experience with us! We truly value your feedback, and we’ll make sure to pass it along to our product team, who are always on the lookout for ways to improve our products. If you have any more feature requests or additional thoughts, we would love to hear from you! Feel free to reach out to us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
3
Good coffee. Ok coffee machine.
on September 17, 2024
Posted by: Mark
So I’ve been using this the last couple days and I’m conflicted. I love fellow products but the display screen is annoying to navigate, the app is not working, and the screen has rebooted twice already. My biggest annoyance is the coffee does not stay hot for a long period of time in the carafe. And there’s no heating element to the base of the machine to keep the coffee hot. Honestly I wish I stayed with my moccamaster.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 18, 2024
Hello Mark,
We regret to learn about this situation. A member of our Customer Experience team has emailed you to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We regret to learn about this situation. A member of our Customer Experience team has emailed you to help resolve this matter. We are eager to connect and ensure everything is addressed properly!
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
2
Mid at best
on September 23, 2024
Posted by: Mw21
Aiden makes pour over easier but the reason I purchased it over a moccamaster was for the integrated app. The interface is buggy and it doesn’t keep accurate time. Maybe I received a lemon but wishing I wouldn’t have waited 3 months and went with the mocca.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 24, 2024
Hello Molly,
We appreciate you sharing your experience with us. Your feedback will be forwarded to our product team, who are always looking for ways to improve our products and software. If you are having trouble with the clock, we recommend checking that the clock interface is properly set up in the Fellow app after connecting and updating your Aiden to the latest firmware. Our team is currently working on providing ongoing support for the machine with new updates via the Fellow App, which will be applied automatically with a stable internet connection for easier usability and additional features as they become available. If you have any more feature requests or further feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
We appreciate you sharing your experience with us. Your feedback will be forwarded to our product team, who are always looking for ways to improve our products and software. If you are having trouble with the clock, we recommend checking that the clock interface is properly set up in the Fellow app after connecting and updating your Aiden to the latest firmware. Our team is currently working on providing ongoing support for the machine with new updates via the Fellow App, which will be applied automatically with a stable internet connection for easier usability and additional features as they become available. If you have any more feature requests or further feedback, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow
Customer Rating
5
Great Experience so far, with a few observations.
on September 24, 2024
Posted by: jclayton3
So far, I'm impressed with the coffee that is produced by Aiden. I already had a bag of beans from Valor (my favorite local roaster in Alpharetta, GA) open when I received Aiden. It was the “Guatemala Finca Las Moritas” and was delicious using Aiden. This morning I opened the Onyx “Yabitu Koba” that shipped with my machine and brewed it using the pre-installed profile. Very easy and a delicious result.
I look forward to trying the cold brew feature, but have not done that yet. I need to figure out the recommended grind size for Aiden’s cold brew since other brew profiles tend to recommended a coarser than expected grind size.
Despite the great results, I do have three things I’d like to point out. First, it would be nice to have more granular settings for amounts and temperatures. I like using Fahrenheit for my temperature, but use grams and milliliters for my beans and water. I have my setting on imperial and I know I can see the metric amounts in tiny font on the screen, but I wanted to share these thoughts. Secondly, there is a bit of a lag when you press the wheel to select a menu item. Not a huge deal, but I’m constantly wondering if I really pressed the button or if it’s just the lag in response. I find myself having to click “back” a lot as a result. Thirdly, I’m quite disappointed that the app is not ready. I anticipate that it will be easier to enter information using the app.
I look forward to trying more coffees and hope that more roasters start providing brew profile information (Valor this is for you if you happen to see this). I know Fellow Drops will probably have this for most coffees, but I prefer supporting my local roaster.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
Beautiful, but...
on September 26, 2024
Posted by: Dpas29
Astetically, it's a thing of beauty. Great features but not necessarily intuitive. My biggest problem is the carafe not keeping the coffee hot enough after the first pour. Incredibly disappointed.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, September 26, 2024
Hello,
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
I appreciate you sharing your thoughts on your experience with Aiden Brewer! It’s wonderful to know that you are enjoying the quality of the coffee. Regarding the carafe, I will relay your feedback to our product team, which values insights into enhancing our products. Should you have any additional feedback to share, please feel free to contact us at hello@fellowproducts.com.
-The Fellow Team
Kyle Wilson
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Bricky High Score: 63
Written by a customer while visiting Fellow