Customer reviews from Fellow
Fellow - Aiden Precision Coffee Maker - White
Average customer rating
4.5
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
379
4 Stars
106
3 Stars
38
2 Stars
16
1 Star
14
89%of customers recommend this product.
(
406 out of
455)
Customer Reviews for Fellow - Aiden Precision Coffee Maker - White
Customer Rating
5
Outstanding
on August 5, 2025
Posted by: Jorge
To put it simply, it is by far one of the best looking and best thought out products I have ever seen. Is there room for improvement? off course but the clicks and sounds and feel, the brewing etc are second to non
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Great Cups When It Works
on January 18, 2025
Posted by: D
Generally I'm a huge fan of Fellow Products (or was), but this is effectively an alpha level tech product. Upon initial release, I had a very positive experience. However, as time continues on, it's clear the backend development process is laughable as the product is actively getting worse.
Between sync issues (Aiden -> App works, but App -> Aiden is broken and has been for awhile along with Fellow Drops not syncing whatsoever on it) and now batch brews do not use the proper amount of water that effectively render a 1:10 ratio (at least using a built-in default batch profiles as well as instant brew). However, custom profiles (at least with more than one pulse) do use the correct amount of water (suggesting it's a software or math problem in my opinion), the whatever-is-going-on-behind-the-scenes at Fellow is clearly a problem.
The fact Fellow Drops don't sync undermines an aspect of the ecosystem they'd want you in (which I thankfully do not subscribe to so am not impacted by this issue and I would definitely not subscribe given it).
When it worked correctly, it produced amazing cups. If you're a patient, tech enthusiast, then I think it may still be worthwhile to get for that aspect of it. If you're looking for something reliable and consistent, then this is definitely NOT the product for you. I have to micromanage all of its quirks far more than any effort I need to put into creating delicious pour overs. Which, if you're a tech enthusiast, may not be a big ordeal. But for the price point, I'd expect something better as you're not even at a beta level to be testing.
Ultimately, even with a Fellow-d out brew bar, with a majority of products I'm happy with despite general QA issues (which Fellow has been good at replacing if you are fine with send-in-return cycles), this will likely be the end of the road for me as their products die when warranty no longer covers them. The stuff I have that works consistently has been great, so hopefully that's a ways away, but with this release, it's clear they are broken behind the scenes and that's a harder problem to fix.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 21, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. The good news here is that our team is actively working on a fix for this to be pushed out as soon as possible with a future firmware update we're hoping within this week. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. The good news here is that our team is actively working on a fix for this to be pushed out as soon as possible with a future firmware update we're hoping within this week. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
2
Not worth it so far…..
on October 18, 2024
Posted by: Tush
Sleek look, but pain in the butt to get brew right and to clean (coffee grinds accumulate on the underside of the top lid and no easy way to clean it). Had high hopes but seems expensive for what you get.
Handle on the kettle already came loose by simply rinsing it out, looks like a cheap assembly to the handle.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
3mo review: Almost a great coffee single-cup brewer, but batch mode has a killer flaw and there are too many questionable Gen 1 decisions
on December 15, 2024
Posted by: AlberCoffee
I preordered in the first week and have used the machine almost daily since September. I really want to love it, and feel that a future Gen 2 product is going to be amazing. Fellow is just a few design fixes away from perfection.
Let's get the good out of the way... it makes a great single-cup of coffee that is nearly indistinguishable from my pour overs. The engineering and precise control of the water temp and flow rate are phenomenal. From a couple of meters away, it looks great next to my Ode Gen 2 grinder. While the app is still buggy, I prefer to control the machine via the knob and that works well.
The list of downsides just makes me feel like a beta tester...
(1) The carafe and lid are so badly insulated that batch mode should not be advertised as a feature. This is a hard fail. Even if I prewarm with hot water in a house with 70F+ air temperature, the temp gets tepid within 20 minutes. Instead, I brew multiple single cups or use my trusty Cuisinart automatic drip maker when there are guests. I would love to test a Gen 2 carafe if it becomes available...
(1) The carafe and lid are so badly insulated that batch mode should not be advertised as a feature. This is a hard fail. Even if I prewarm with hot water in a house with 70F+ air temperature, the temp gets tepid within 20 minutes. Instead, I brew multiple single cups or use my trusty Cuisinart automatic drip maker when there are guests. I would love to test a Gen 2 carafe if it becomes available...
(2) I cannot keep coffee warmer for longer by using my own carafe or larger insulated container. The area below the basket is too short for even a regular sized travel mug.
(3) So much plastic! My wife immediately wanted to send it back. I can somewhat tolerate the cheap feel and looks, but the use of black plastic in direct contact with hot liquid is inexcusable due to the known health risks (no, food grade black plastic is not safe). The brew basket and chamber are all black plastic. The silicon seal that prevents steam from hurting your cabinets is a great design feature, but inadvertently means that you are condensing hot steam on the interior plastic that then drips into the basket. Yuck.
(4) Cold brew doesn't work due to a software problem. I've been waiting for a firmware release that fixes it.
(5) The basket design needs work to solve the post-brew drip problem. Forcing the user to wait 1 minute in a final drip phase for only 10-15 drops is not a solution. And, why does water leak out when you open the lid and the condensed water stuck on the silicon seal drips down? (trick: keep a random cup underneath when you aren't using the machine)
(6) Why oh why does the app require me to give it my phone's location data, then complain when I disable the privacy permission? The Aiden software apparently wants to adjust to your location's altitude, but this can be done in other ways without invading privacy.
So, no effective batch brew, health risks with black plastic, buggy software, and annoying drip problems. But, it makes a great single cup of coffee that saves me 5 minutes versus a manual pour.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 18, 2024
Hey there!
Thanks so much for sharing your experience with us! We really value your feedback, and we’ll make sure to pass it along to our product team. If you have any more thoughts or comments, don’t hesitate to reach out at hello@fellowproducts.com.
We appreciate you!
Warmly,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thanks so much for sharing your experience with us! We really value your feedback, and we’ll make sure to pass it along to our product team. If you have any more thoughts or comments, don’t hesitate to reach out at hello@fellowproducts.com.
We appreciate you!
Warmly,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
5 star batch brew, sad single-dose brew
on September 26, 2024
Posted by: Alec
Overall, I am really happy with Aiden as a batch brewer and disappointed with the single-dose brew. For context, for the past 5 or 6 years, my coffee routine was a daily single-dose v60 pour over, light roast, acidic/fruity notes. I have some family moving in with me and need a batch brewer that's on par with my v60 experience. For single-dose, I'm going to continue v60ing.
I'm not sure if Fellow makes my review public, but if they do, I'll be sure to update the review as I use the brewer over time.
Pros:
(+) Batch brew flavor quality: The most important criteria for me, and it's a big W! The flavors have been delicious, sweet, fruity, all the good things, from 500mL to 1500mL and in between. Honestly, it may be slightly better taste than my single-dose v60, which is exactly what I was looking for.
(+) Ease of use: The removal water tank is goated. I like the wheel knob and the digital display. Configuring a scheduled brew is foolproof. I am glad I don't need the app to get certain functionality, as I generally avoid using my phone for tasks that don't strictly require it.
(+) Misc: The water-tight seal of the brewing chamber and the carafe indeed prevent any steam from escaping when brewing *with their carafe*. I really appreciate their design effort here, as I only can fit this in my kitchen underneath a wooden cabinet.
(+) Aesthetic: Looks great. I saw some reviews on reddit saying it feels cheap. I could understand that criticism, mainly about the plastic flaps for the water tank, but I don't mind.
(+) Ease of use: The removal water tank is goated. I like the wheel knob and the digital display. Configuring a scheduled brew is foolproof. I am glad I don't need the app to get certain functionality, as I generally avoid using my phone for tasks that don't strictly require it.
(+) Misc: The water-tight seal of the brewing chamber and the carafe indeed prevent any steam from escaping when brewing *with their carafe*. I really appreciate their design effort here, as I only can fit this in my kitchen underneath a wooden cabinet.
(+) Aesthetic: Looks great. I saw some reviews on reddit saying it feels cheap. I could understand that criticism, mainly about the plastic flaps for the water tank, but I don't mind.
Cons:
(–) Heat retention: The carafe doesn't keep the coffee hot for super long if there's not a really big thermal mass in there. For example, with about 200mL leftover sitting in the carafe 2 hours after brewing, it was not even what I'd call warm. If we're drinking it right away, it's obviously fine. And I definitely don't want the hot plate burning the coffee all day so I understand the design choice. But IMO not super functional for long term heat retention.
(–) Single-dose brew: So far, the flavor is a big miss. Tastes like burnt, 1-dimensional, fast-food coffee 😭. I have been meaning to play around with a coarser grind size and/or the default brew settings, but I'm not super motivated to iterate further given my next point...
(–) Daily cleaning: Not a big deal for batch brew. But for single-dose, the amount of things to clean is a chore. You have to rinse and dry the basket, dry the basket seal with a paper towel, wipe off under the carafe if coffee drips there, rinse and dry the carafe. And weekly/monthly when I want to properly clean with soap, none of the used components are dishwasher-able. Again, this is IMO acceptable for batch brew, but comparing to the total cost in time of using a v60, it's not even close. Admittedly, after thinking about it, I don't think it's possible to beat a v60 routine in terms of total cost of time while maintaining the same taste.
(–) Misc: The water-tight seal straight up does not work if you brew into your own mug. There is so much steam going on the bottom side of my cabinet from a single brew. You need to use their carafe if you want a water-tight seal. Maybe that doesn't matter for your usage. And I think that's a near impossible thing to design. I just wish it was more explicitly advertised.
(–) Misc: This is a (hopefully fixable) nitpick, but I don't like in guided brew how you have to insert the basket before it will tell you how much coffee to grind. When I add the grounds, I put the basket out on my counter to add the grounds to make sure if any grounds miss the filter/basket, that they're easy to clean off of my counter rather than on the plastic parts of the Aiden. My habit has been to take the basket out when I start doing guided brew, and then the guide forces me to reinsert before telling me how much coffee to grind. I wish there was a setting to override the behavior. Maybe they can add it with a firmware update. Very minor complaint though.
(–) Heat retention: The carafe doesn't keep the coffee hot for super long if there's not a really big thermal mass in there. For example, with about 200mL leftover sitting in the carafe 2 hours after brewing, it was not even what I'd call warm. If we're drinking it right away, it's obviously fine. And I definitely don't want the hot plate burning the coffee all day so I understand the design choice. But IMO not super functional for long term heat retention.
(–) Single-dose brew: So far, the flavor is a big miss. Tastes like burnt, 1-dimensional, fast-food coffee 😭. I have been meaning to play around with a coarser grind size and/or the default brew settings, but I'm not super motivated to iterate further given my next point...
(–) Daily cleaning: Not a big deal for batch brew. But for single-dose, the amount of things to clean is a chore. You have to rinse and dry the basket, dry the basket seal with a paper towel, wipe off under the carafe if coffee drips there, rinse and dry the carafe. And weekly/monthly when I want to properly clean with soap, none of the used components are dishwasher-able. Again, this is IMO acceptable for batch brew, but comparing to the total cost in time of using a v60, it's not even close. Admittedly, after thinking about it, I don't think it's possible to beat a v60 routine in terms of total cost of time while maintaining the same taste.
(–) Misc: The water-tight seal straight up does not work if you brew into your own mug. There is so much steam going on the bottom side of my cabinet from a single brew. You need to use their carafe if you want a water-tight seal. Maybe that doesn't matter for your usage. And I think that's a near impossible thing to design. I just wish it was more explicitly advertised.
(–) Misc: This is a (hopefully fixable) nitpick, but I don't like in guided brew how you have to insert the basket before it will tell you how much coffee to grind. When I add the grounds, I put the basket out on my counter to add the grounds to make sure if any grounds miss the filter/basket, that they're easy to clean off of my counter rather than on the plastic parts of the Aiden. My habit has been to take the basket out when I start doing guided brew, and then the guide forces me to reinsert before telling me how much coffee to grind. I wish there was a setting to override the behavior. Maybe they can add it with a firmware update. Very minor complaint though.
Conclusion: I'm happy enough to keep the machine for its high quality batch brew. Although it's a bit overpriced as I won't be using the single-dose brew much at all. I wouldn't highly advocate this brewer to friends, but I'd say it at least deserves to be in consideration.
Sorry for the critical review. It's a new and hyped product and I wanted to make sure there's some content out there for shoppers.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Not ready for market
on November 3, 2024
Posted by: Pour Overs Only
Very inconsistent machine. I have two of these and this issue is not isolated to just one. There have been multiple issues with the Aiden and it’s not reliable. I love Fellow products but they released this one too early. Too many issues and all I have done consistently is loose good beans to bad brews.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 4, 2024
Hey there!
A big thank you for sharing your experience with us! We really value your input and will make sure to share it with our product team. If you have more thoughts or suggestions, we’d love to hear from you! Feel free to reach out anytime at hello@fellowproducts.com.
Thanks again!
Warmly,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
A big thank you for sharing your experience with us! We really value your input and will make sure to share it with our product team. If you have more thoughts or suggestions, we’d love to hear from you! Feel free to reach out anytime at hello@fellowproducts.com.
Thanks again!
Warmly,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Beautiful, and great coffee. But the pour spout dribbles
on April 17, 2025
Posted by: CVille
Love everything about Aiden except the fact that the pour spout dribbles when the thermos is about 3/5 full or more. It really is a downer since the design is so clean and beautiful. I worry that over time, coffee drips will stain the pure white exterior.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
MEH
on November 7, 2024
Posted by: MEH
1. Makes a mediocre coffee. 2. No warming plate. 3. Carafe does not keep coffee hot whatsoever.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 12, 2024
Hi there,
Thank you for sharing your experience with us! Your feedback is invaluable, and we will pass it on to our product team. If you have any additional comments or suggestions, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is invaluable, and we will pass it on to our product team. If you have any additional comments or suggestions, please don't hesitate to reach out to us at hello@fellowproducts.com.
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow