Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
205
4 Stars
16
3 Stars
8
2 Stars
1
1 Star
8
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
5
77 G5 Oled
on May 18, 2026
Posted by: JRE8
from Los Angeles
[This review was collected as part of a promotion.] This is a nice TV. Especially if you get it on sale with additional coupons. Took a while to deliver, so if you’re impatient, order somewhere else. Hard to beat the price though!
Response from lg.comBy LG, May 26, 2026
Hello, John! We’re glad to hear you’re enjoying your LG TV, especially at such a great price. Scoring a deal always makes the experience even sweeter, and it’s awesome that the picture and performance are living up to your expectations. Delivery timing can vary, but we’re happy the value made it worth the wait!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Green and purples lines across the screen
on June 3, 2025
Posted by: Acek213
from Los Angeles ca
Just received my tv yesterday finally was excited to set up the tv and enjoy the 4k 165hz but that didn’t happen I got these crazy purple and green lines going across the screen
Response from lg.comBy LG Digital Care Team - Diego, June 7, 2025
Hey there. We understand you were incredibly excited to set up your new LG TV and enjoy its fantastic 4K 165Hz display, and it sounds like you've encountered an unexpected characteristic right out of the box with crazy purple and green lines across the screen. We appreciate you bringing this to our attention so quickly. We're here to help explore all available options to get your TV displaying beautifully and performing as you expect. Please send us a private message on social media @LGUSSupport with your TV's model number and purchase date. We're confident we can explore the best path to a great resolution for you! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
$500 gift card offer bait and switch
on November 28, 2025
Posted by: Anonymous
from Texas
[This review was collected as part of a promotion.] I purchased this and I expected to submit my $500 gift card entry after using the TV only to provide a real review. I find out they took it down before 12/28 (entry deadline). Now you cannot even submit one anymore.
I will consider returning this now as a result. Very disappointed in LG as this is my first LG TV product.
Response from lg.comBy LG, November 30, 2025
Hello, Fernando. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the promotional gift card entry process and the challenges you’ve faced with submitting your review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this promotional entry issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
NOT a good TV
on July 15, 2025
Posted by: Wilson69
from Virginia
There is BAD dithering horizontal lines all over the tv , also in dark scenes there is tons visual snow falling down the screen in Dolby vision . Overall it’s a huge downgrade from my LG C1 from a few years ago. How on earth does half a decade go by and you fumble this bad LG?
Response from lg.comBy LG Digital Team, July 16, 2025
Hi Wilson. We appreciate your passion for LG TVs and your honest feedback. Your previous experience with the C1 set a high bar, and we want to help you get the best performance from your current model. Sometimes display settings, firmware updates, or an HDMI configuration can affect Dolby Vision content or visual clarity. Let's take a closer look together. Please private message us on social media @LGUSSupport with your contact details and model number. Your experience matters to us, and we're here to help you get the picture quality you expect. ^David
Written by a customer while visiting lg.com
Customer Rating
1
Buyer beware
on June 11, 2025
Posted by: Optum1
[This review was collected as part of a promotion.] I bought this TV, and it has been a struggle to install it. It is difficult to contact Handy, and when they finally came to install the TV it was missing lag bolts. I am going to return it
Response from lg.comBy LG Digital Care Team, June 14, 2025
HI there. Thanks for sharing your experience with your new LG TV 🖥️ While it sounds like the installation process hasn't gone as smoothly as expected, we appreciate you giving it a try, and we would like to help you get it mounted so you can enjoy watching your favorite movies and shows. Please private message us on social media @LGUSSupport with your contact details. We'll be happy to help resolve this. ^David
Written by a customer while visiting lg.com
Customer Rating
1
INSANE to pay this much and be plastered with ads
on November 21, 2025
Posted by: LG sucks 99
TV COVERS HALF YHE SCREEN WITH ADS WITH SOUND AS SOON AS YOU TURN IT ON
Avoid this product you care about your sanity!!!
Avoid this product you care about your sanity!!!
Response from lg.comBy LG, November 24, 2025
Hello. Thank you for sharing your experience with your LG TV. We understand how disruptive it can be when ads appear with sound and cover a large portion of the screen upon powering on your TV. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this advertising display issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Just WOW
on November 14, 2025
Posted by: ironmikey12
from Philadelphia
[This review was collected as part of a promotion.] Easily the best PQ you can find at any price. Love it
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that you’re loving the incredible picture quality and value your LG OLED delivers. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Un-unboxing Experience
on December 20, 2025
Posted by: weatherguy1987
from Charleston, SC
I was genuinely excited for the LG G5 65-inch — on paper, it checks every box. Unfortunately, I still can’t comment on picture quality, brightness, motion handling, or gaming performance.
The reason is simple: the “out-of-box experience” hasn’t progressed past the box. Without a functioning setup, the core strengths of the TV remain purely theoretical.
For a premium product at this price point, the inability to even reach a first-use experience is extremely disappointing. I hope future buyers have a smoother path from purchase to actually seeing the screen turn on.
Response from lg.comBy LG, December 21, 2025
Hi, Adam. Thank you for sharing your experience with your LG TV. We understand your feedback regarding the difficulty getting your LG G5 65‑inch set up and the fact that you haven’t been able to reach a first‑use experience. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this setup and power‑on issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV picture optimization setup and support: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. . ^James
Written by a customer while visiting lg.com