Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
205
4 Stars
16
3 Stars
8
2 Stars
1
1 Star
8
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
5
Xbox on massive screen
on November 27, 2025
Posted by: Dave box
from Ca
[This review was collected as part of a promotion.] I’ve been gaming on my Xbox with this LG TV, and the experience is next-level. The huge screen instantly makes everything feel more immersive — from open-world games to competitive shooters. Colors are vibrant, motion is smooth, and the HDR really pops.
Just make sure you have fast internet.
Response from lg.comBy LG, December 2, 2025
Hello, Dave. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that your gaming experience on Xbox is next-level and that the huge screen, vibrant colors, smooth motion, and popping HDR have impressed you. It’s wonderful to know the gaming performance has made such a positive difference for you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
pretty good
on December 2, 2025
Posted by: boh9
from San Diego, CA
[This review was collected as part of a promotion.] The LG G5 OLED evo AI is a really good-looking TV with awesome picture quality and great gaming features, but it doesn’t feel that much better than some cheaper LG models. The smart/AI stuff is cool but can be a bit much at times. Nice TV overall, just not the best if you’re trying to save money.
Response from lg.comBy LG, December 3, 2025
Hi. Thank you for sharing your honest review of the LG G5 OLED evo AI. We’re glad to hear that the sleek design, awesome picture quality, and great gaming features have impressed you, and we appreciate your thoughtful feedback about the smart/AI features and overall value compared to other models. Your insights are very helpful and will be shared with our team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing TV!
on December 8, 2025
Posted by: DT1991
from Sarasota, FL
[This review was collected as part of a promotion.] Hands down the best TV I have ever owned. I have a several year old C series OLED, which is already a great tv. The G5 totally ups the ante. Beautiful picture, better brightness, and amazing contrast. If you are thinking about purchasing just do it!
Response from lg.comBy LG, December 17, 2025
Hi! That’s the kind of excitement we love to see! We’re thrilled to hear your LG G5 OLED is raising the bar with its stunning picture, brightness, and contrast — especially compared to your already‑impressive C series. It sounds like it’s delivering that “wow” factor every time you turn it on. Thanks for sharing your enthusiasm! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Just ok.
on December 19, 2025
Posted by: irishcowboy
from PA
[This review was collected as part of a promotion.] The tv looks great, but based on the price I think the picture of the B5 or C5 is nearly as good. If you absolutely need the "top end" tv, then get the G5. Otherwise, save money and get the other models
Response from lg.comBy LG, December 21, 2025
Hello. Thank you for sharing your thoughts about your LG TV. We appreciate your perspective on the picture quality of the G5 compared with the B5 and C5 models, and your insight on how the value aligns with what different customers may be looking for. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with any issue you are encountering with your LG TV features, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Nearly Perfect.
on December 20, 2025
Posted by: AK91360
[This review was collected as part of a promotion.] The LG 83” G5 is a stunning TV and easily one of the best displays I’ve owned. The picture quality is phenomenal—deep blacks, excellent contrast, and a clean, vibrant image that looks fantastic no matter what I’m watching. Everything feels quick and responsive, and after a couple of weeks of daily use, the performance has been consistently excellent. From a pure viewing standpoint, this TV absolutely delivers.
Where it falls short is in the gallery experience, which was a major reason I chose this model. During my research, I reviewed what appeared to be the gallery functionality for this TV, but after purchase I realized much of that content reflected the previous version of LG’s Gallery rather than the current Gallery Plus. The current implementation is more limited and seems to remove support for truly static images and other features that previously existed. I haven’t found a way to restore the older version, which was disappointing.
Customization options could also be improved. More control over gallery behavior and system settings would better match the premium nature of the TV and elevate the overall experience.
Overall, the LG 83” G5 offers incredible picture quality and strong performance, and I’m very happy with it as a TV. With improvements to the gallery software and deeper customization options, it could easily be a five-star product.
Response from lg.comBy LG, December 21, 2025
Hi, Adam. Thank you for sharing your thoughts about your LG TV. It’s awesome to hear how much the 83" G5 has impressed you — deep blacks, vibrant color, and that smooth, responsive performance are exactly what this series is designed to deliver, and it’s great knowing it’s hitting the mark for you on the viewing side. Your insight on the Gallery experience is equally valuable. The way you described comparing the previous Gallery features to the current Gallery Plus really highlights how important customization and static‑image options are for a TV that doubles as décor. Feedback like yours helps shine a light on where the software experience can evolve to better match the premium hardware. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed at this time
on April 26, 2026
Posted by: Bearlvr11
I just purchased the G6 after having the G5. I noticed immediately that the G6 is not as bright and many scenes as the G5. Now that I’m reading reviews from the top reviewers, they are also noticing this and actually. Rtings.com testing shows that the G6 actually is dimmer in HDR content. This TV is advertised as their brightest OLED ever yet its brightness is not showing. What I will say is it has incredible fine detail and a huge step up in that area over the G5. They’re obviously needs to be some updates because there’s also motion handling issues that are bothering me. The G5 motion handling was perfect after a full year of updates. The G6 has such bad flickering and small, moving objects that they almost disappear, especially movies like Star Wars. My main complaint though is the brightness. I bought this TV because I thought it was going to be a brighter. More vivid TV like it was advertised. It is not at this point. I sincerely hope LG is making effort to fixing this particular issues so that it lives up to the advertising.
Response from lg.comBy LG, April 28, 2026
Hi. Thank you for sharing your experience with your LG G6 OLED TV. We appreciate the detailed feedback about the brightness differences you’re seeing compared to the G5, along with the motion handling behavior and the flickering you’ve noticed in fast‑moving scenes. Your insights help us understand what you’re experiencing with your specific LG unit, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your picture‑quality‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/levant_en/support/product-help/CT20158005-20153292372966OLT & https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-continuous-screen-flickering--20154896543894 ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV for Price
on April 30, 2026
Posted by: Frank H in Pa
Everything you would expect from an LG TV.
The technology has really improved.
Buy a sound bar.
Picture at home is as good as picture in the store.
Fiber optic WiFi makes all the difference.
Response from lg.comBy LG, May 19, 2026
Hi, Frank! Love this — your LG TV is clearly delivering that “looks just as good at home as it did under store lighting” magic. Always great to hear when the tech upgrades feel real, not just promised. And yes, pairing it with a soundbar is the pro move! If you ever need anything in the future, you can always reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Oled TV
on May 9, 2026
Posted by: Stevepogo
from Sacramento
Best picture I’ve ever seen on a tv. Unfortunately our grandson threw something at it and broke the screen. Loved it so much I bought another one to replace it. Pairs well with lg surround sound
Response from lg.comBy ^Rich, LG Digital Care Team, May 15, 2026
Hey there, Steve! Really appreciate the five stars. Glad to hear your OLED delivered that incredible picture quality you loved so much. Sorry to hear about the little accident, but we’re happy you trusted LG again for the replacement. If you ever need anything in the future, our team at @LGUSSupport is always here to help.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com