Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.8
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
152
4 Stars
10
3 Stars
4
2 Stars
0
1 Star
4
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
5
Amazing TV!
on December 8, 2025
Posted by: DT1991
from Sarasota, FL
[This review was collected as part of a promotion.] Hands down the best TV I have ever owned. I have a several year old C series OLED, which is already a great tv. The G5 totally ups the ante. Beautiful picture, better brightness, and amazing contrast. If you are thinking about purchasing just do it!
Response from lg.comBy LG, December 17, 2025
Hi! That’s the kind of excitement we love to see! We’re thrilled to hear your LG G5 OLED is raising the bar with its stunning picture, brightness, and contrast — especially compared to your already‑impressive C series. It sounds like it’s delivering that “wow” factor every time you turn it on. Thanks for sharing your enthusiasm! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Just ok.
on December 19, 2025
Posted by: irishcowboy
from PA
[This review was collected as part of a promotion.] The tv looks great, but based on the price I think the picture of the B5 or C5 is nearly as good. If you absolutely need the "top end" tv, then get the G5. Otherwise, save money and get the other models
Response from lg.comBy LG, December 21, 2025
Hello. Thank you for sharing your thoughts about your LG TV. We appreciate your perspective on the picture quality of the G5 compared with the B5 and C5 models, and your insight on how the value aligns with what different customers may be looking for. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with any issue you are encountering with your LG TV features, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Nearly Perfect.
on December 20, 2025
Posted by: AK91360
[This review was collected as part of a promotion.] The LG 83” G5 is a stunning TV and easily one of the best displays I’ve owned. The picture quality is phenomenal—deep blacks, excellent contrast, and a clean, vibrant image that looks fantastic no matter what I’m watching. Everything feels quick and responsive, and after a couple of weeks of daily use, the performance has been consistently excellent. From a pure viewing standpoint, this TV absolutely delivers.
Where it falls short is in the gallery experience, which was a major reason I chose this model. During my research, I reviewed what appeared to be the gallery functionality for this TV, but after purchase I realized much of that content reflected the previous version of LG’s Gallery rather than the current Gallery Plus. The current implementation is more limited and seems to remove support for truly static images and other features that previously existed. I haven’t found a way to restore the older version, which was disappointing.
Customization options could also be improved. More control over gallery behavior and system settings would better match the premium nature of the TV and elevate the overall experience.
Overall, the LG 83” G5 offers incredible picture quality and strong performance, and I’m very happy with it as a TV. With improvements to the gallery software and deeper customization options, it could easily be a five-star product.
Response from lg.comBy LG, December 21, 2025
Hi, Adam. Thank you for sharing your thoughts about your LG TV. It’s awesome to hear how much the 83" G5 has impressed you — deep blacks, vibrant color, and that smooth, responsive performance are exactly what this series is designed to deliver, and it’s great knowing it’s hitting the mark for you on the viewing side. Your insight on the Gallery experience is equally valuable. The way you described comparing the previous Gallery features to the current Gallery Plus really highlights how important customization and static‑image options are for a TV that doubles as décor. Feedback like yours helps shine a light on where the software experience can evolve to better match the premium hardware. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
$500 gift card offer bait and switch
on November 28, 2025
Posted by: Anonymous
from Texas
[This review was collected as part of a promotion.] I purchased this and I expected to submit my $500 gift card entry after using the TV only to provide a real review. I find out they took it down before 12/28 (entry deadline). Now you cannot even submit one anymore.
I will consider returning this now as a result. Very disappointed in LG as this is my first LG TV product.
Response from lg.comBy LG, November 30, 2025
Hello, Fernando. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the promotional gift card entry process and the challenges you’ve faced with submitting your review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this promotional entry issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Buyer beware
on June 11, 2025
Posted by: Optum1
[This review was collected as part of a promotion.] I bought this TV, and it has been a struggle to install it. It is difficult to contact Handy, and when they finally came to install the TV it was missing lag bolts. I am going to return it
Response from lg.comBy LG Digital Care Team, June 14, 2025
HI there. Thanks for sharing your experience with your new LG TV 🖥️ While it sounds like the installation process hasn't gone as smoothly as expected, we appreciate you giving it a try, and we would like to help you get it mounted so you can enjoy watching your favorite movies and shows. Please private message us on social media @LGUSSupport with your contact details. We'll be happy to help resolve this. ^David
Written by a customer while visiting lg.com
Customer Rating
5
Just WOW
on November 14, 2025
Posted by: ironmikey12
from Philadelphia
[This review was collected as part of a promotion.] Easily the best PQ you can find at any price. Love it
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that you’re loving the incredible picture quality and value your LG OLED delivers. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
INSANE to pay this much and be plastered with ads
on November 21, 2025
Posted by: LG sucks 99
TV COVERS HALF YHE SCREEN WITH ADS WITH SOUND AS SOON AS YOU TURN IT ON
Avoid this product you care about your sanity!!!
Avoid this product you care about your sanity!!!
Response from lg.comBy LG, November 24, 2025
Hello. Thank you for sharing your experience with your LG TV. We understand how disruptive it can be when ads appear with sound and cover a large portion of the screen upon powering on your TV. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this advertising display issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Gorgeous TV
on November 13, 2025
Posted by: Hehe69
from Las Vegas NV
[This review was collected as part of a promotion.] Upgraded from a 77 C2 to the G5. It’s so much brighter! And crisp as always from LG.
Response from lg.comBy LG, November 19, 2025
Hi. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that upgrading from the 77” C2 to the G5 has brought you even brighter, crisper visuals while continuing to deliver the quality you expect from LG. It’s wonderful to know you’re enjoying the enhanced experience. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com