Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
205
4 Stars
16
3 Stars
8
2 Stars
1
1 Star
8
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
5
Almost perfect
on May 27, 2026
Posted by: Pop3x921
This tv has the best picture of any tv currently in the market. Operating system is on the other hand not very good.
Response from lg.comBy ^Rich, LG Digital Care Team, May 29, 2026
Hi there, Pop! Thanks for the five stars. Glad to hear the picture is hitting that top‑tier mark for you. We’ll make sure your note about the operating system gets passed along to our product team.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
My Review of the LG 83” OLED G5
on November 17, 2025
Posted by: sTYZZZ
from NYC
[This review was collected as part of a promotion.] So I live in a studio apartment in NYC, which means every square foot matters. Buying an 83-inch TV sounded like a ridiculous idea… until I turned this thing on. Now it feels like the smartest purchase I’ve made in years.
This G5 basically transformed my whole apartment. It’s literally one giant wall of picture. Movies look insane — like I’m sitting in a private IMAX that just happens to be attached to my kitchen. The colors, the brightness, the detail… it’s on another level. Even during the day with sunlight blasting in, the screen still looks perfect. My old OLED couldn’t do that.
Gaming? Forget it. The PS5 on this TV is stupid good. Zero lag, everything feels buttery smooth, and the size just pulls you into the game. It’s honestly a little addicting.
The design is another big win. Since it sits flat against the wall, it doesn’t make my place feel cluttered. That mattered a lot for a studio — it actually makes the room look bigger, not smaller.
Sound is okay, but I added a soundbar because if you’re going this big, you might as well go all in.
If you’re in a small apartment and debating whether an 83-inch TV is “too much,” trust me — it’s not. It’s the best kind of overkill.
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear how the 83" G5 has completely transformed your studio apartment into a true home theater experience. It’s wonderful that the stunning picture quality, brightness, and smooth performance for movies and gaming have exceeded your expectations, and that the sleek design fits perfectly without making your space feel cluttered. We’re glad to know the immersive size and features have made this purchase feel like the smartest decision — your feedback and recommendation mean a lot to us! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Awesome picture!
on November 20, 2025
Posted by: Joe2026
from Dallas, TX
[This review was collected as part of a promotion.] I got this as an upgrade to a 65 inch CX OLED. The picture is brighter and sharper in HDR mode and has been awesome so far with movies and gaming. The tv speakers are ok, but I pair with a surround sound system. The remote doesn’t have an input button, so switching between inputs is a little clunky. Minor inconvenience for the overall viewing quality.
Response from lg.comBy LG, December 2, 2025
Hi, Joe. Thank you for sharing your review of your new LG TV! We’re thrilled to hear that the brighter, sharper HDR picture quality has been awesome for both movies and gaming, and that pairing it with a surround sound system has enhanced your experience even further. We appreciate your feedback on the remote and are glad to know that overall the viewing quality makes the upgrade worthwhile. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best TV Picture Quality for 2025
on November 27, 2025
Posted by: 83 Inch Class LG OLED G5
from California
[This review was collected as part of a promotion.] I purchased this TV mainly for its picture quality after reading numerous reviews online, watching reviews on YouTube, and more importantly seeing it in person in the store. For 2025, I believe this TV is unrivaled in its picture quality. Plan to enjoy this TV for many years to come.
Response from lg.comBy LG, December 2, 2025
Hi! Thank you for sharing your thoughts about your LG TV. It’s wonderful to know that the exceptional picture quality has impressed you and that you plan to enjoy this TV for many years to come! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Gaming and Streaming
on December 5, 2025
Posted by: Gaming Heaven
from Louisiana
This is my 3rd LG TV, C2 then G4 and now the G5. Going from the C to G's was a great upgrade. I used these mainly for gaming with PC, Xbox and PS5, however the new G5 65" is an awesome streaming TV especially for YouTube and all the popular streaming apps. The Gaming is extremely good, the Refresh rate makes such a big difference, so smooth. I don't even use monitors anymore. This was on sale for Black Friday which caused me to buy it right then. Awesome TV.
Response from lg.comBy ^Rich, LG Digital Care Team, December 6, 2025
Hi there! Thank you for sharing your journey with LG TVs, from the C2 to the G4 and now the OLED65G5WUA. It’s exciting to hear how the upgrade to the G series has elevated both your gaming and streaming experience. The smooth refresh rate clearly makes a big impact, and it’s great to know the G5 has even replaced monitors for you. Picking it up during Black Friday sounds like the perfect timing. We’re glad it’s delivering everything you were looking for. For any further assistance, feel free to DM us at @LGUSSupport.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
great features
on December 11, 2025
Posted by: 83 G5 OLED
from CA
[This review was collected as part of a promotion.] excellent picture, great size! Tv is amazing for movies and gaming.
Response from lg.comBy LG, December 17, 2025
Hey there, love the excitement in your review! We’re thrilled to hear your LG TV is hitting the sweet spot with its excellent picture and perfect size — sounds like movie nights and gaming sessions just leveled up in your living room. Thanks for sharing the love! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Thermal cracking and popping noises
on February 28, 2026
Posted by: andy446
Don’t buy an LG TV. The devices make thermal cracking and popping noises during operation, and LG won’t help you!
Response from lg.comBy LG, March 2, 2026
Hello. Thank you for sharing what you’re experiencing with your LG TV. Hearing popping or cracking sounds during operation can take away from the viewing experience, and we appreciate you pointing out how often it happens. Thermal expansion noises can occur with modern panel materials, but reviewing your specific model helps determine whether what you’re hearing is within expected operation or if something else may be affecting the unit. You can also refer to this helpful link for reference on LG TV operational noises:
https://www.lg.com/us/support/help-library/lg-tv-why-is-my-tv-making-a-cracking-or-popping-sound-tv--1426685174637 To allow us to properly investigate the details of your specific product model and to see how we can assist with your operational‑noise issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
https://www.lg.com/us/support/help-library/lg-tv-why-is-my-tv-making-a-cracking-or-popping-sound-tv--1426685174637 To allow us to properly investigate the details of your specific product model and to see how we can assist with your operational‑noise issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Awesome TV with one issue
on July 30, 2025
Posted by: Robert Y
from Marlton NJ
After months of waiting for my G5, I finally received it, and it is the best TV picture I have seen from any TV that I have looked at. I have no complaints about the picture quality. I did purchase the soundbar SC9. For the first month, the sound worked fine. I was happy with it. Then one day after an update that took place at night while the TV was off, I found that when I turn on the TV, the sound is now automatically at 100%, and I have to scramble to get it turned down. After watching TV and then shutting it off when I come back later to watch TV again, 75% of the time, the sound is once again at 100%, except one time it was at 0%. I have done nothing different to create this problem. I feel after that update, the soundbar and TV audio isn't acting as it did when I first unboxed the TV. I have looked at all the TV and soundbar settings and have tried making some changes, but all that I have tried has done nothing to solve the problem. This is the reason for the four stars. The audio is acting up, and I have not been able to correct it. Hopefully, LG will look into what would otherwise be a fantastic TV. I am thinking of buying the C5 in a 55”, but wondering if I want to wait until the audio is fixed.
Response from lg.comBy LG DIgital Care, July 31, 2025
Thanks for sharing your experience, Robert! We love hearing that your G5 is delivering stunning picture quality. We’re always working to fine-tune performance across our lineup, and your feedback about the soundbar update is truly appreciated. If you need support or want to chat more, we’re here for you, just a private message away through our social media platforms @LGUSSupport. ^Anthony
Written by a customer while visiting lg.com