Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
205
4 Stars
16
3 Stars
8
2 Stars
1
1 Star
8
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
5
This G5 OLED is a cut above all others...
on December 10, 2025
Posted by: LakeShowRN
from Norwalk, CA
[This review was collected as part of a promotion.] I’ve been waiting for the right time to upgrade to an 83-inch OLED, and the LG G5 was worth the wait. The brightness on this panel is phenomenal; it has the pop of an LED but with that perfect OLED contrast. It is significantly brighter than my last set, making HDR content really shine.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
Response from lg.comBy LG, December 11, 2025
Hi there. Thank you for sharing your experience with us and the OLED83G5WUA TV. We understand your inquiry and are thrilled to hear that the G5 was worth the wait, and you consider it a cut above all others and the best TV you've ever owned. We understand that you find the panel's phenomenal brightness provides the pop of an LED with perfect OLED contrast, making HDR content truly shine. Your appreciation for the clean installation with the included wall mount and your amazement with the Alpha 11 AI processor's ability to smoothly upscale lower-resolution content are wonderful to hear.
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Missing Mute
on December 14, 2025
Posted by: BuddyElf
from NC
TV looks great! Few points to consider: does not come with a stand. While it does come with a wall mount, it doesn't tilt, at all. TV is SUPER bright! Im guessing the engineers were tired of hearing 'make it brighter'...you will have to knock down the brightness!
Love the TV...but might biggest complaint is that there is no mute button on the remote. This may seem petty, and I would have rolled my eyes as well, until I reliazed how often I use it. Amd before anyone tells me 'just hold the volume button down'...that might be acceptable if the volume went back to the previous level, but it doesn't. So you have to hold the volume button again, to bring it back up. JUST HAVE A MUTE BUTTON!
Love the TV...but might biggest complaint is that there is no mute button on the remote. This may seem petty, and I would have rolled my eyes as well, until I reliazed how often I use it. Amd before anyone tells me 'just hold the volume button down'...that might be acceptable if the volume went back to the previous level, but it doesn't. So you have to hold the volume button again, to bring it back up. JUST HAVE A MUTE BUTTON!
I also agree with others who have said you have to sign away your life to use some of the features.
Response from lg.comBy LG, December 17, 2025
Hi there! We’re glad to hear you’re enjoying the great picture quality and brightness of your TV — it’s wonderful to know it’s making a strong impression. We also appreciate your detailed feedback about the stand, remote functionality, and setup requirements, as these insights help us understand what matters most to our customers. A helpful tip for the mute function in your remote is press and hold the volume down button to mute/unmute, or press the scroll wheel/OK button for other functions. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Ok Ok
on December 15, 2025
Posted by: Raj15
from TX
[This review was collected as part of a promotion.] We purchased this TV, its bright but not a great product.
Response from lg.comBy LG, December 16, 2025
Hello, Raj. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the brightness of your TV and your thoughts on the overall product quality. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and optimization options: https://www.lg.com/us/support/help-library/screen-brightness-changes-on-its-own--20154712672872. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on December 15, 2025
Posted by: imayx3_4591
[This review was collected as part of a promotion.] It’s the best. What a great deal to have gotten this for that amount. Also, the sound is perfection without a speaker too, the quality of the movie or whatever is it that you are watching is amazing!!! You literally will be obsessed with this tv. The remote is so easily accessible. The settings do not fail you, it’s right there.
Response from influenster.comBy LG, December 16, 2025
Hi. Thank you for sharing your thoughts about your LG TV! We're thrilled to hear how much you’re enjoying your TV — from the incredible sound quality without needing a speaker, to the easy accessibility of the remote and reliable settings. It’s wonderful to know it’s delivering such an amazing viewing experience and value. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting influenster.com
Customer Rating
4
Beautiful TV and colors but not perfect
on December 16, 2025
Posted by: royha
from Los Angeles, CA
[This review was collected as part of a promotion.] The TV is beautiful. The col ors are vivid. Black is truly black, as its supposed to be in an OLED. Motion and brightness are good. The biggest negative to state about the TV is its representation of near-black. As mentioned, black shows up truly black. But frankly, almost black also shows up as black. What this means is that it is really challenging to see detail in dark scenes. This is especially noticeable in HDR and Dolby Vision. Perhaps there is user error, but I've configured according to guides and am in Filmmaker mode, in a dark room, with proper brightness. There is a setting to make the blacks less black which does bring detail, but also makes the blacks into gray. At that point though, you shouldn't get an OLED. Only other nit is the ads that are plastered all over the TV. Crazy that a TV this premium has so many advertisements. At least they can be turned off (as of now), but honestly, they shouldn't be on by default.
Response from lg.comBy LG, December 17, 2025
Hello there! Thank you for taking the time to share such a thoughtful review. We’re glad to hear you’re enjoying the vivid colors, true blacks, and smooth motion of your LG OLED — it’s wonderful that the overall picture quality has impressed you. We also completely understand your concerns about near-black detail in dark scenes and the ads on the interface. Your feedback is very valuable, and we’ll make sure it’s noted as we continue to improve the experience for our customers.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
nice
on January 22, 2026
Posted by: Dennis8769
from 3435 Werninger Street Houston
[This review was collected as part of a promotion.] hello how are you this is very specical product etc etc etc etc
Response from lg.comBy LG, January 25, 2026
Hi, Dennis. Thank you for sharing your thoughts about your LG TV! Love the energy — sounds like this product made quite an impression on you. If you ever want to share more details about what stood out or what you’re enjoying most, we’re always here for it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Must Buy!
on February 3, 2026
Posted by: b__r_e_n_d__a_6649
[This review was collected as part of a promotion.] Wow, it’s impressive how vibrant the color is, how high-quality it is, and how light it is. The TV is amazing. The control is great; I could move it easily. We love it so much. The value for the price is great, and it looks very durable. I must buy it.
Response from influenster.comBy LG, February 4, 2026
Hi, Brenda. We appreciate you sharing your thoughts about your LG TV. It’s awesome to hear how much the vibrant color, lightweight design, and overall quality are standing out for you—nothing beats a TV that’s easy to handle and delivers a stunning picture right out of the box. It sounds like your setup is off to a fantastic start. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting influenster.com
Customer Rating
3
The color is intense and beautiful!
on February 12, 2026
Posted by: stacyj73_9228
[This review was collected as part of a promotion.] As I was unable to purchase this TV, but my friend was and she is utilizing it & I was able to ask her how she liked it and also able to see and use it too. Her and her family absolutely love it. The color is absolutely beautiful. It's easy to use. The definition is very, very high. Even the husband is very pleased and he is such a tech guru!
Response from influenster.comBy LG, February 16, 2026
Hello, Stacy. Thanks for sharing what you’ve seen from your friend’s LG TV. The way you described the picture quality, ease of use, and how even a tech‑savvy family member is impressed really highlights what stood out to you while trying it out. It’s great to hear the features and performance made such a strong impression. To allow us to properly assist with your LG TV inquiry, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting influenster.com