Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.8
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
152
4 Stars
10
3 Stars
4
2 Stars
0
1 Star
4
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
4
Almost Perfect
on December 9, 2025
Posted by: dadart20
LG would not ship the 77" to me so I bought it elsewhere but I wanted to share my two cents. The TV itself is everything every reviewer has said it is. This TV replaced a six year old LG OLED. But LG should fire whoever thought this remote was worthy of such a fine, and expensive TV. I actually went back to the six year old remote even though not all the functions seem to work. .
Response from lg.comBy LG, December 10, 2025
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are delighted to hear that your new LG OLED TV, model OLED77G5WUA, is everything you expected and more, building on the positive experience you had with your previous LG OLED. We appreciate you providing such positive feedback on the TV's performance.
We understand, however, that the purchasing process and your experience with the included remote control did not meet your expectations. Your feedback regarding the remote for the OLED77G5WUA is important, and we appreciate your candor. We are always striving to improve the design and functionality of our accessories, and we value your preference for the older remote.
https://www.lg.com/us/tvs/lg-oled77g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We understand, however, that the purchasing process and your experience with the included remote control did not meet your expectations. Your feedback regarding the remote for the OLED77G5WUA is important, and we appreciate your candor. We are always striving to improve the design and functionality of our accessories, and we value your preference for the older remote.
https://www.lg.com/us/tvs/lg-oled77g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
This G5 OLED is a cut above all others...
on December 10, 2025
Posted by: LakeShowRN
from Norwalk, CA
[This review was collected as part of a promotion.] I’ve been waiting for the right time to upgrade to an 83-inch OLED, and the LG G5 was worth the wait. The brightness on this panel is phenomenal; it has the pop of an LED but with that perfect OLED contrast. It is significantly brighter than my last set, making HDR content really shine.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
Response from lg.comBy LG, December 11, 2025
Hi there. Thank you for sharing your experience with us and the OLED83G5WUA TV. We understand your inquiry and are thrilled to hear that the G5 was worth the wait, and you consider it a cut above all others and the best TV you've ever owned. We understand that you find the panel's phenomenal brightness provides the pop of an LED with perfect OLED contrast, making HDR content truly shine. Your appreciation for the clean installation with the included wall mount and your amazement with the Alpha 11 AI processor's ability to smoothly upscale lower-resolution content are wonderful to hear.
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Ok Ok
on December 15, 2025
Posted by: Raj15
from TX
[This review was collected as part of a promotion.] We purchased this TV, its bright but not a great product.
Response from lg.comBy LG, December 16, 2025
Hello, Raj. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the brightness of your TV and your thoughts on the overall product quality. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and optimization options: https://www.lg.com/us/support/help-library/screen-brightness-changes-on-its-own--20154712672872. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on December 15, 2025
Posted by: imayx3_4591
[This review was collected as part of a promotion.] It’s the best. What a great deal to have gotten this for that amount. Also, the sound is perfection without a speaker too, the quality of the movie or whatever is it that you are watching is amazing!!! You literally will be obsessed with this tv. The remote is so easily accessible. The settings do not fail you, it’s right there.
Response from influenster.comBy LG, December 16, 2025
Hi. Thank you for sharing your thoughts about your LG TV! We're thrilled to hear how much you’re enjoying your TV — from the incredible sound quality without needing a speaker, to the easy accessibility of the remote and reliable settings. It’s wonderful to know it’s delivering such an amazing viewing experience and value. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting influenster.com
Customer Rating
4
Beautiful TV and colors but not perfect
on December 16, 2025
Posted by: royha
from Los Angeles, CA
[This review was collected as part of a promotion.] The TV is beautiful. The col ors are vivid. Black is truly black, as its supposed to be in an OLED. Motion and brightness are good. The biggest negative to state about the TV is its representation of near-black. As mentioned, black shows up truly black. But frankly, almost black also shows up as black. What this means is that it is really challenging to see detail in dark scenes. This is especially noticeable in HDR and Dolby Vision. Perhaps there is user error, but I've configured according to guides and am in Filmmaker mode, in a dark room, with proper brightness. There is a setting to make the blacks less black which does bring detail, but also makes the blacks into gray. At that point though, you shouldn't get an OLED. Only other nit is the ads that are plastered all over the TV. Crazy that a TV this premium has so many advertisements. At least they can be turned off (as of now), but honestly, they shouldn't be on by default.
Response from lg.comBy LG, December 17, 2025
Hello there! Thank you for taking the time to share such a thoughtful review. We’re glad to hear you’re enjoying the vivid colors, true blacks, and smooth motion of your LG OLED — it’s wonderful that the overall picture quality has impressed you. We also completely understand your concerns about near-black detail in dark scenes and the ads on the interface. Your feedback is very valuable, and we’ll make sure it’s noted as we continue to improve the experience for our customers.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Super bright OLED - great for our new living room
on January 5, 2026
Posted by: ScubainPA52
from Leesport PA
[This review was collected as part of a promotion.] Super bright compared to our LG C4 83" TV at our other house. Great addition to our new living room and the G5 is excellent on glare control compared to some of our other models that we have.
Response from lg.comBy LG, January 13, 2026
Hi. Thanks for sharing your experience with your LG TV—love hearing how the G5 is lighting up your new living room! That extra brightness and improved glare control really make a difference, especially when you’re comparing it to other models side‑by‑side. Sounds like it’s earning its spot as the new favorite in the house. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
4