Customer reviews from lg.com
LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Average customer rating
4.8
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
154
4 Stars
11
3 Stars
4
2 Stars
0
1 Star
4
Customer Reviews for LG - 97" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
Customer Rating
4
Early Impressions of the "Best" TV in Existence
on December 6, 2025
Posted by: ryancd94
from Washington D.C.
[This review was collected as part of a promotion.] I recently upgraded to the 83” LG OLED, and so far it’s been impressive. The picture quality really delivers with deep blacks, immensely bright visuals, and sharp detail, especially in HDR. Soccer and Movies look fantastic at this size, and the ultra-thin profile gives it a premium feel on the wall.
There are a few early drawbacks, though. WebOS still isn’t great—it’s functional, but not as streamlined or intuitive as the ROKU interface for example. I also had some difficulty getting it to play nicely with my Sonos sound system, which took more tinkering than expected. And while it mounts fairly close to the wall, it’s not as completely flush as something like The Frame TV. If you’re hoping to add a decorative frame, be aware there aren’t really off-market frame options available for a screen this size/model.
All that said, these are early impressions. I’ve only had limited time with it, and I’m still testing different content, calibration settings, and integrations. Based on initial use, it’s a fantastic display and a big upgrade—just not a totally seamless ecosystem experience. I’ll update once I’ve spent more time with it.
Response from lg.comBy LG, December 17, 2025
What an exciting upgrade, Ryan! That 83” LG OLED sounds like it’s already delivering the wow factor with those deep blacks, HDR brilliance, and razor‑sharp detail — perfect for sports and movie nights. We appreciate your thoughtful feedback on WebOS, sound system setup, and mounting design; it’s great to hear the premium look and performance are shining through even as you fine‑tune the experience. Thanks for sharing your early impressions — we can’t wait to hear how it continues to impress as you spend more time with it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best OLED on the market!
on December 7, 2025
Posted by: Zander800
from Charlotte
[This review was collected as part of a promotion.] The LG G5 OLED is an incredible TV. It has perfect blacks along with the brightness of an LED. This is hands down the best OLED on the market. I have previously owned three different version of the LG C series TVs, and this has by far the best picture quality (Dolby Vision), higher refresh rate for gamers and all of the built in apps you could want. The preset picture modes are great, and one new cool feature is you can customize your own picture mode based on your personal preferences, which is a good addition. The upgraded brightness and sleek wall design of the G series compared to the C series is definitely worth it if you’re a tv enthusiast.
The only con (besides the higher price point) is the remote control doesn’t work as well as prior models, but can still get by. You can also connect an Xbox controller directly to the TV through Bluetooth which is a cool wow factor and play games directly through the TV via cloud gaming. Overall am very happy with the TV and would recommend it! The built in tv speakers are pretty good for a tv, but would highly recommend getting a compatible Dolby Atmos capable soundbar as well to take advantage of the best quality sound available.
Response from lg.comBy LG, December 9, 2025
Hi there, Zander. Thank you for sharing your experience with us. We are thrilled that you are enjoying the picture quality and gaming features of your OLED83G5WUA, and we appreciate your feedback regarding the remote control. Your feedback is important, and we'd like to assist you further. If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Almost Perfect
on December 9, 2025
Posted by: dadart20
LG would not ship the 77" to me so I bought it elsewhere but I wanted to share my two cents. The TV itself is everything every reviewer has said it is. This TV replaced a six year old LG OLED. But LG should fire whoever thought this remote was worthy of such a fine, and expensive TV. I actually went back to the six year old remote even though not all the functions seem to work. .
Response from lg.comBy LG, December 10, 2025
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are delighted to hear that your new LG OLED TV, model OLED77G5WUA, is everything you expected and more, building on the positive experience you had with your previous LG OLED. We appreciate you providing such positive feedback on the TV's performance.
We understand, however, that the purchasing process and your experience with the included remote control did not meet your expectations. Your feedback regarding the remote for the OLED77G5WUA is important, and we appreciate your candor. We are always striving to improve the design and functionality of our accessories, and we value your preference for the older remote.
https://www.lg.com/us/tvs/lg-oled77g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We understand, however, that the purchasing process and your experience with the included remote control did not meet your expectations. Your feedback regarding the remote for the OLED77G5WUA is important, and we appreciate your candor. We are always striving to improve the design and functionality of our accessories, and we value your preference for the older remote.
https://www.lg.com/us/tvs/lg-oled77g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
This G5 OLED is a cut above all others...
on December 10, 2025
Posted by: LakeShowRN
from Norwalk, CA
[This review was collected as part of a promotion.] I’ve been waiting for the right time to upgrade to an 83-inch OLED, and the LG G5 was worth the wait. The brightness on this panel is phenomenal; it has the pop of an LED but with that perfect OLED contrast. It is significantly brighter than my last set, making HDR content really shine.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
The installation looks super clean thanks to the included wall mount service—it hugs the wall perfectly. I’m also blown away by the Alpha 11 AI processor. I watch a mix of high-quality streams and standard satellite TV, and the upscaling makes lower-resolution content look nearly 4K. No artifacts, just a clear, smooth image. Hands down the best TV I’ve ever owned.
Response from lg.comBy LG, December 11, 2025
Hi there. Thank you for sharing your experience with us and the OLED83G5WUA TV. We understand your inquiry and are thrilled to hear that the G5 was worth the wait, and you consider it a cut above all others and the best TV you've ever owned. We understand that you find the panel's phenomenal brightness provides the pop of an LED with perfect OLED contrast, making HDR content truly shine. Your appreciation for the clean installation with the included wall mount and your amazement with the Alpha 11 AI processor's ability to smoothly upscale lower-resolution content are wonderful to hear.
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
https://www.lg.com/us/tvs/lg-oled83g5wua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Ok Ok
on December 15, 2025
Posted by: Raj15
from TX
[This review was collected as part of a promotion.] We purchased this TV, its bright but not a great product.
Response from lg.comBy LG, December 16, 2025
Hello, Raj. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the brightness of your TV and your thoughts on the overall product quality. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and optimization options: https://www.lg.com/us/support/help-library/screen-brightness-changes-on-its-own--20154712672872. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on December 15, 2025
Posted by: imayx3_4591
[This review was collected as part of a promotion.] It’s the best. What a great deal to have gotten this for that amount. Also, the sound is perfection without a speaker too, the quality of the movie or whatever is it that you are watching is amazing!!! You literally will be obsessed with this tv. The remote is so easily accessible. The settings do not fail you, it’s right there.
Response from influenster.comBy LG, December 16, 2025
Hi. Thank you for sharing your thoughts about your LG TV! We're thrilled to hear how much you’re enjoying your TV — from the incredible sound quality without needing a speaker, to the easy accessibility of the remote and reliable settings. It’s wonderful to know it’s delivering such an amazing viewing experience and value. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting influenster.com
Customer Rating
4
Beautiful TV and colors but not perfect
on December 16, 2025
Posted by: royha
from Los Angeles, CA
[This review was collected as part of a promotion.] The TV is beautiful. The col ors are vivid. Black is truly black, as its supposed to be in an OLED. Motion and brightness are good. The biggest negative to state about the TV is its representation of near-black. As mentioned, black shows up truly black. But frankly, almost black also shows up as black. What this means is that it is really challenging to see detail in dark scenes. This is especially noticeable in HDR and Dolby Vision. Perhaps there is user error, but I've configured according to guides and am in Filmmaker mode, in a dark room, with proper brightness. There is a setting to make the blacks less black which does bring detail, but also makes the blacks into gray. At that point though, you shouldn't get an OLED. Only other nit is the ads that are plastered all over the TV. Crazy that a TV this premium has so many advertisements. At least they can be turned off (as of now), but honestly, they shouldn't be on by default.
Response from lg.comBy LG, December 17, 2025
Hello there! Thank you for taking the time to share such a thoughtful review. We’re glad to hear you’re enjoying the vivid colors, true blacks, and smooth motion of your LG OLED — it’s wonderful that the overall picture quality has impressed you. We also completely understand your concerns about near-black detail in dark scenes and the ads on the interface. Your feedback is very valuable, and we’ll make sure it’s noted as we continue to improve the experience for our customers.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
nice
on January 22, 2026
Posted by: Dennis8769
from 3435 Werninger Street Houston
[This review was collected as part of a promotion.] hello how are you this is very specical product etc etc etc etc
Response from lg.comBy LG, January 25, 2026
Hi, Dennis. Thank you for sharing your thoughts about your LG TV! Love the energy — sounds like this product made quite an impression on you. If you ever want to share more details about what stood out or what you’re enjoying most, we’re always here for it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com